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A guide to hotel departments, operational areas and building functions

SiteMinder

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. Management department. Other than the front of house managers and night managers, a hotel’s management staff go largely unseen by guests.

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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include greeting guests, making bookings, taking phone requests and managing complaints. A revenue manager’s job is to set hotel prices. This involves constant analysis of the market as well as negotiating with third party booking platforms. Sales manager. IT manager. Hotel housekeeper.

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Diverse careers in hospitality and tourism: match your talents

Les Roches

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?