InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. You can schedule housekeeping services based on guest arrivals, departures, and special requests. The hospitality industry is ever-changing. This is where hotel improvement ideas come in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Business

APRIL 1, 2024

Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.

Procurement 111

Procurement Concierge Housekeeping Maintenance 111

Hotel Business

JULY 19, 2023

Your housekeeping and maintenance staff will likely bear the brunt of the responsibility in the immediate aftermath of encounters between bed bugs and guests. This summer’s bed bug surge will unfortunately put additional strain and stress on your employees.

Housekeeping 98

Housekeeping Maintenance Communication Article 98

Hotel Business

JULY 26, 2023

The dataset, comprising 594 tipped employees, including housekeepers, valets, lounge staff, breakfast servers and others, provided intriguing patterns such as the most popular day to leave a tip, a finding that can help hoteliers create improved operational strategies and work schedules. Tuesday is the least likely day (by a factor of two).

Housekeeping 98

Housekeeping Scheduling Server Communication 98

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

MAY 16, 2024

Start with this- Automate routine tasks such as check-ins, billing, check-outs, and housekeeping schedules, reducing your staff's workload and minimizing human errors. Cloud-based solutions ensure data accessibility and security, facilitating seamless communication across departments. 

Front Desk Operations 130

Front Desk Operations Property Management Book Reservations 130

Revenue Hub

SEPTEMBER 1, 2023

Communicate tourist taxes, added services, amenity pricing and any other sales tax. Noise Noise complaints can be expected whenever many people share walls and communal areas. Prevent this issue by listing your check-in times on the website and pre-arrival communications.

Guest Satisfaction 103

Guest Satisfaction Housekeeping Maintenance Pricing 103

Technology: Lodging Magazine

AUGUST 14, 2023

The integration optimizes hotel operations by allowing real-time cross-departmental collaboration between front of house, housekeeping, and engineering to manage guest requests, guest satisfaction, and visibility and accountability.

Front of House 52

Front of House Guest Satisfaction Housekeeping Accounting 52

Revenue Hub

FEBRUARY 21, 2024

Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication. Provide flexible options in terms of check-in and check-out times, room configurations, amenities, food and drinks, and housekeeping schedules.

Communication 99

Communication Customer Service Housekeeping Article 99

Hotelogix

APRIL 18, 2024

Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. Operational inefficiencies seem to be the bane of most hoteliers and are usually a mishmash of pain points they encounter running their business.

Blog 130

Blog Communication Definition Book 130

Hotel Owner

MARCH 10, 2023

Provide clear expectations Clear communication is essential for managing staff during busy periods. Hold regular meetings to communicate expectations and provide updates. Make a list of tasks based on urgency and importance and communicate this to staff members.

Communication 52

Communication Housekeeping Training Maintenance 52

Revenue Hub

JANUARY 10, 2024

This hierarchical structure promotes clear communication, task delegation, and cooperation between departments and roles. By aligning efforts with departments such as Management, Housekeeping, Sales, Front Desk, and Marketing, you create a powerful synergy. It will help you maximize efficiency and enhance customer engagement.

Reservations 89

Reservations Housekeeping Communication Article 89

Revenue Hub

SEPTEMBER 4, 2023

NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability. For example, if the Cost per Occupied Room (CPOR) is low due to housekeeping efficiencies, this translates to higher margins on each room.

Housekeeping 85

Housekeeping Maintenance Pricing Information 85

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. This information can help housekeeping staff plan their time more effectively and ensure that all rooms are clean and ready for guests. Auto pre and post stay emails and full guest communications.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Hotel Business

AUGUST 11, 2023

The integration optimizes hotel operations, allowing real-time cross-departmental collaboration between front-of-house, housekeeping and engineering to efficiently manage guest requests, improve guest satisfaction and achieve prime operational visibility and accountability, according to the company.

Front of House 52

Front of House Housekeeping Guest Satisfaction Accounting 52

SiteMinder

NOVEMBER 27, 2022

If you are ready to brush up on all things housekeeping, this blog covers everything from hotel room cleaning checklists to tips and software to support your team. A hotel room cleaning policy lays the foundation for all housekeeping-related activities. Update housekeeping checklists when new amenities are added.

Housekeeping 59

Housekeeping Back of House Scheduling Blog 59

Revenue Hub

MAY 26, 2023

Communication Your guests want to be informed and heard, and they want their preferences to be considered. Maintain a good communication skill so you are able to listen to their needs, answer their questions and value their feedback. What are the 3 Important Components of Guest Experience?

Housekeeping 90

Housekeeping Reservations Communication Article 90

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

OCTOBER 14, 2022

Hotels must consider pre-check-in necessities, interactions with mobile devices, the ability to update credit card information, the ability to add additional names to a room, how often housekeeping service is requested, whether or not delivery to and from the airport is necessary, and even reminders about potential mail deliveries to the hotel.

Book 84

Book Housekeeping Communication Information 84

SiteMinder

OCTOBER 11, 2022

Front of house staff need to have easy and instant access to the hotel’s booking system as well as the internal communications system so that they can quickly resolve any queries that guests have. An open plan back-office space could be beneficial as it allows easy communication between departments. Housekeeping department.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

AUGUST 12, 2022

You’ll need to be great at multi-tasking, working under pressure, be an excellent communicator , a stickler for the finer details and a first-rate problem solver. They’ll oversee business maintenance, deal with contractors, housekeeping and resolve any property-related customer complaints. What are the types of hotel management?

Communication 52

Communication Housekeeping Customer Service Training 52

Hotel Business

NOVEMBER 10, 2022

Think Simplicity , a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, has partnered with hospitality management platform Cloudbeds.

Front Desk Operations 52

Front Desk Operations Housekeeping Communication Accounting 52

Hotel Business

DECEMBER 21, 2022

Staff shortages in the hospitality industry, and many others, have been exacerbated by the pandemic and continue to be front of mind for housekeeping and operations teams going into next year. “It Housekeeping and hospitality are people-led industries so I want to celebrate my people as much as we can.

Housekeeping 52

Housekeeping Back of House Information Front of House 52

Revenue Hub

NOVEMBER 18, 2022

The key is friendly staff, ongoing guest communication, and proactive service. A guest may stop one of your housekeeping or back-office employees with a request, even if it isn’t strictly their job. While the bells, whistles, and wellness packages are nice, they aren’t absolutely necessary. Be Genuine.

Housekeeping 87

Housekeeping Article Customer Service Communication 87

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions.

Reservations 136

Reservations Housekeeping Property Management Book 136

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. Holistic Approach: I ntegrating user-friendly and easy-to-use systems that cater to all aspects of the business is where hotel owners win.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

SiteMinder

OCTOBER 11, 2022

This role oversees all systems used to manage bookings, schedule maintenance and facilitate communications. Housekeeping positions in a hotel. Housekeeping positions in a hotel vary depending on the size of the hotel. Hotel housekeeper. Good communication skills and excellent time-management skills are also crucial.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

NOVEMBER 21, 2022

The 2022 Changing Traveller Report also revealed that the majority of guests are happy to have post-stay communications and continue to build a relationship with accommodation providers, especially guests staying in boutique or luxury hotels. Auto pre and post stay emails and full guest communications. Conclusion.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

InnQuest

OCTOBER 31, 2022

A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Unified Property Management System. Translator Technology.

Property Management 221

Property Management Communication Book Information 221

Revenue Hub

MARCH 15, 2023

How you communicate your brand online and your presence on social media and OTAs can significantly impact guest expectations. Optional housekeeping. According to a Best Western survey, over 70% of customers prefer skipping daily housekeeping. These opinions help guests set expectations. SMS instead of email.

Housekeeping 79

Housekeeping Guest Satisfaction Communication Article 79

InnQuest

SEPTEMBER 21, 2022

More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Mobile app s are on the rise in the hospitality industry and they give your guests the ability to view hotel information, gain access to their rooms, communicate with staff, order from the restaurant, and much more.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Hotel Owner

MARCH 10, 2023

The program should cover all aspects of your hotel’s operations, including front desk procedures, housekeeping, food and beverage service, and safety and security. The training program should be tailored to the specific needs of your hotel and the roles of your employees.

Training 52

Training Housekeeping Communication Information 52

Metasphere

AUGUST 7, 2022

Hotel robots can be categorized into four major categories : chatbots, robotic service bots, housekeeping robots , and voice assistant robots. Hotel chatbots are artificial intelligence programs that can have a conversation (either text- or voice-based communication) with guests. and natural) to the conversation.

Housekeeping 52

Housekeeping Communication Reservations Article 52

SiteMinder

OCTOBER 27, 2022

It requires you to collect guest data, via the booking process, pre-stay communications, and post-stay communications. Housekeeping ideas. Housekeeping can make or break both the guest experience and the overall efficiency of your hotel. Automated housekeeping software. How else can housekeeping be improved?

Housekeeping 52

Housekeeping Communication Marketing Blog 52

Hotel Business

OCTOBER 5, 2023

OTH’s Felsen agreed, stating that the ripples of the problem spread across each property, from housekeepers to dishwashers to front desk personnel. Finally, the group discussed the ways in which continued collaboration and communication can help address staffing issues. hotels, via kiosks and other technology innovations.

Training 116

Training Housekeeping Scheduling Guest Services 116

Revenue Hub

OCTOBER 13, 2022

Communication is key throughout your guest’s stay, but it can be equally important before they arrive for their stay. If they’re there for a work trip, ask how much housekeeping they want, perhaps provide them with a little extra coffee or tea, and refrain from engaging with them more than necessary. Keep Communication Clear and Open.

Communication 88

Communication Housekeeping Article Book 88