Hotel Owner

APRIL 22, 2024

However, in rural villages or seaside towns, where authenticity and personalised service are valued more, chain hotels may face competition from boutique properties and inns that cater to a more “intimate” experience.

Travel and Tourism 98

Travel and Tourism Presentation Catering Housekeeping 98

Revenue Hub

OCTOBER 25, 2023

Hotels using advanced revenue management technology can quickly adjust rates hundreds or even thousands of times each day based on more frequent trends and booking behavior updates. When hotels operate at capacity, it’s crucial for the front desk, housekeepers, maintenance workers, IT, marketing, and more to be in complete alignment.

Book 90

Book Housekeeping Maintenance Information 90

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. Housekeeping department. The housekeeping department is in charge of cleaning all areas of the hotel. Hotel housekeeping jobs. Making beds.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Hotel Owner

MARCH 15, 2023

Consider digital marketing, social media, and content marketing to build your brand and drive bookings. Describe how these will cater to your target audience and set your hotel apart from competitors. Hotel Offerings and Services Detail your hotel’s offerings, including room types, amenities, and additional services.

Book 105

Book Marketing Housekeeping Training 105

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Extras are an added expenditure that guests will only realise they want during the booking process.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

NOVEMBER 22, 2023

They demand meticulous attention to detail, from elegant banquet halls to customised catering and decor. Don’t just host the experience; be the experience Discover how SiteMinder can transform your event management and booking potential. This encompasses all costs, including venue, catering, staff, and equipment.

Events 59

Events Budgeting Book Workshop 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Extras are an added expenditure that guests will only realise they want during the booking process.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

FEBRUARY 28, 2023

A secure booking and payment process was a top 3 consideration for 55% when making a booking 62% have higher expectations when it comes to the standard of human-delivered accommodation services? So what can your hotel do right now and in the future to maximise bookings? Want insights delivered straight to your inbox?

Travel and Tourism 105

Travel and Tourism Book Marketing Communication 105

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. I have seen an increase in direct bookings, the revenue has increased, and it has reduced human error. Doing my job is now more enjoyable and easier.”

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. Does the hotel require additional support with housekeeping coordination, for example?

Property Management 52

Property Management Housekeeping Reservations Training 52

Les Roches

JANUARY 8, 2024

From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. Cost-efficiency By automating tasks such as booking management and front desk services, companies can reduce labor costs. Sometimes simple systems can cater perfectly well to everything you need.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. Introduction In today’s service-oriented world, exceptional guest services are essential.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Serviced Apartments

JANUARY 27, 2023

US: Luxury private rental brand onefinestay has announced the launch of monthly stays in New York City , with 16 homes available to book and many more being added over the coming months. From £75,000 per 30 nights. From £58,140 per 30 nights.

Concierge 52

Concierge Housekeeping Catering Marketing 52

Metasphere

AUGUST 27, 2022

Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process. They will usually be based around “if/else” statements such as “Would you like to request housekeeping services?”

Customer Service 52

Customer Service Communication Housekeeping Book 52

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Owner

AUGUST 7, 2023

Despite the cost-of-living crisis and economic uncertainty, the international hospitality and tourism industry is experiencing a surge in bookings as the summer season reaches its peak. An estimated 235 million tourists travelled internationally in the first three months of this year, more than double those in the same period of 2022.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

EATER

MARCH 11, 2021

A hotel stay these days — with all the plexiglass, masks, sanitizer, plastic-wrapped remotes, and lack of housekeeping ( though some hotels will provide sheets and towels for you to change yourself) — doesn’t exactly scream “vacation.” Margot Kong owns Journeys Unparalleled, a luxe travel consultancy that caters to family travel.

Catering 117

Catering Housekeeping Sanitation Book 117

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

DECEMBER 30, 2023

The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

eZee Absolute

NOVEMBER 29, 2022

Booking experience. Guest and booking management. Homestays are indisputable means to cater to the growing demands of travelers. Word to the wise: When you’re aiming to become a super host, discoverability shouldn’t only be focused on acquiring bookings. Booking experience. Guest and booking management.

Book 52

Book Communication Property Management Blog 52

Les Roches

MARCH 23, 2023

Longer lets are often cheaper: Renting an Airbnb property for a stay of more than a fortnight can be cheaper for the customer, compared with booking a hotel for the same length of time. Airbnb rentals might discourage people from using restaurants and other local services since customers can cater for themselves.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Les Roches

OCTOBER 30, 2023

Online travel agencies (OTAs) and booking platforms have revolutionized the way guests make reservations, offering greater convenience and access to a wide range of accommodation options. These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests.

Concierge 52

Concierge Travel and Tourism Information Catering 52

EATER

MAY 26, 2021

There were tea rooms at various price levels — “Look at the prices and watch the Fords go by,” wrote one customer in an early guest book — though not all welcomed any traveler. This domestic atmosphere facilitated arguably the most subversive thing about these businesses: They didn’t just cater to women, but were often run by women, too.

Reservations 127

Reservations Housekeeping Pricing Magazine 127

InnQuest

AUGUST 15, 2023

The hospitality industry is experiencing a constant surge in online hotel bookings in today’s fast-paced and interconnected world. As booking platforms and OTAs grow, the need for a channel management system has become important for hotel owners and managers now more than ever.

Reservations 130

Reservations Book Property Management Pricing 130

InnQuest

AUGUST 11, 2022

T his blog covers everything you need to know about roomMaster Anywhere – From securing bookings and streamlining operations to managing a workforce and enhancing the guest experience, there’s a lot that goes behind efficient property management. To book a demonstration of our award-winning hotel management software , click here.

Book 130

Book Blog Property Management Housekeeping 130

Mary Gostelow

FEBRUARY 13, 2024

Another area of the well-grassed lawn was a stage set from a Neil Simon play, with, single storey, a library complete with well-upholstered seating and plenty of books. Other speakers here at the HAI conclave included Ms.

Travel and Tourism 52

Travel and Tourism Housekeeping Catering Book 52

Xotels

NOVEMBER 23, 2023

With over 500,000 establishments worldwide, catering to a diverse range of tastes and preferences, the industry continues to evolve. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

With over 500,000 establishments worldwide, catering to a diverse range of tastes and preferences, the industry continues to evolve. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Revenue Hub

MAY 18, 2023

This approach not only puts hotels at a disadvantage compared to other businesses that have embraced technology but also fails to cater to the ever-more digitally savvy traveller of today. This in turn can be used to create targeted marketing campaigns that resonate with their audience and drive high-value bookings.

Front Desk Operations 82

Front Desk Operations Cost Reduction Book Training 82

SiteMinder

SEPTEMBER 12, 2022

This comprehensive guide gives you the framework, knowledge, insights, actionable tips and tools you need to win more bookings and perfect the guest experience. Falling ill while on holiday, being required to isolate while travelling or being subject to a lockdown are new, and powerful, considerations for people when booking a hotel.

Travel and Tourism 94

Travel and Tourism Book Events Marketing 94

SiteMinder

JULY 24, 2023

A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. This form is a key point of interaction between the hotel and the guest, and its design and functionality can significantly impact the guest’s booking experience.

Reservations 52

Reservations Book Information Guest Satisfaction 52

eZee Absolute

AUGUST 24, 2022

There are times when influencers and bloggers happen to book with your hotel and that’s when you can grab the opportunity. Brief your housekeeping department properly and make sure they do keep a check on every corner of the hotel to ensure cleanliness. What if you could get a free hotel endorsement from a travel influencer or blogger?

Blog 52

Blog Marketing Budgeting Housekeeping 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

One second you might be doing administrative work – the other – helping out with housekeeping getting rooms ready for the next arrivals. This is equally important to how services delivery takes place, as customers are open to switching to their choice if they find services better catering to their needs (80% of consumers, Qubit).

Definition 52

Definition Marketing Budgeting Article 52

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. The event caters to all, including hotel owners, general managers, and property executives.

Blog 59

Blog Travel and Tourism Events Download 59