Hotel Owner

DECEMBER 5, 2023

He has 36 years of experience, his first role being assistant floor housekeeper at the Belfry Hotel. Jani has worked across branded hotels with 150+ bedrooms and multi-outlet catering offerings, as well as smaller boutique hotels. Lyons is a highly experienced operations director, with significant experience in award-winning hotels.

Housekeeping 96

Housekeeping Catering Marketing 96

Hotel Owner

MARCH 24, 2023

Luxury Lodges, a collection of self-catering resorts, has announced the development of 27 residences for sale at its North Cornwall site, Bude Coastal Resort, following a £10m investment. The Luxury Lodges team will handle all rental instructions, from bookings to ongoing maintenance and housekeeping.

Housekeeping 105

Housekeeping Maintenance Catering Pricing 105

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. Holistic Approach: I ntegrating user-friendly and easy-to-use systems that cater to all aspects of the business is where hotel owners win. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Larry Mogelonsky

OCTOBER 25, 2023

Team members from several departments were brought together for brainstorming sessions to develop experiences that cater to different audiences – guests from out of town staying at our hotel, local guests, kids, adults and so on. How much extra work does it take housekeeping staff to maintain?

Housekeeping 100

Housekeeping Concierge Catering Reservations 100

Revenue Hub

FEBRUARY 21, 2024

Focus on personalisation In hospitality, personalisation means tailoring guest experiences to offer services that cater to each guest’s needs and preferences. Provide flexible options in terms of check-in and check-out times, room configurations, amenities, food and drinks, and housekeeping schedules.

Communication 100

Communication Customer Service Housekeeping Article 100

InnQuest

NOVEMBER 21, 2022

People are eager to explore new places and make up for lost time, but what are their new preferences and how can your property cater to them? It’s important to cater to both groups, and this highlights an important point overall – providing guests with options. How to Make the Most of Customers’ Travel Cravings. Conclusion.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Hotel Owner

APRIL 22, 2024

However, in rural villages or seaside towns, where authenticity and personalised service are valued more, chain hotels may face competition from boutique properties and inns that cater to a more “intimate” experience.

Travel and Tourism 98

Travel and Tourism Presentation Catering Housekeeping 98

Mary Gostelow

MAY 9, 2023

Food is an essential element of all Worldwide Events and, impressively, the company – which organises about 19 events a year – To feed event participants you need to think along army lines, and TFest has its own F&B Manager, Emma Ridges, whose varied experience includes Compass Group catering and hotel housekeeping.

Housekeeping 52

Housekeeping Events Catering 52

Serviced Apartments

MAY 23, 2023

Each apartment offers amenities such as housekeeping and laundry service. The latter can accommodate up to four guests. The apartments include a fully equipped kitchen, dining space, Wi-Fi and a work area. The Apartment Collection plans to continue its expansion in London and aims to have an additional four properties by 2025.

Housekeeping 52

Housekeeping Catering Pricing Marketing 52

Omland Hospitality

MAY 24, 2018

Regardless of a property's diligence in housekeeping, leaving mattresses and box springs unprotected renders it vulnerable to bed bug infestations. At Omland Hospitality, we understand the significance of quality protection, and our expertise in catering to. Selecting the right encasement is crucial for comprehensive bed bug defense.

Housekeeping 52

Housekeeping Catering 52

Hotel Business

NOVEMBER 27, 2023

For example, when a guest calls the front desk for extra towels, the attendant in many cases must make another call to housekeeping, taking up precious time. Some solutions even interface directly with task management and housekeeping systems to automate the entire process.

Housekeeping 64

Housekeeping Information Catering Reservations 64

SiteMinder

OCTOBER 11, 2022

Housekeeping department. The housekeeping department is in charge of cleaning all areas of the hotel. Hotel housekeeping jobs. The roles that make up the housekeeping department vary depending on the size of the hotel. Some job titles that often appear in hotel housekeeping departments include: Cleaning manager.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

AUGUST 16, 2022

This typically includes handling day-to-day responsibilities like staffing, building maintenance, payroll, housekeeping, front of house and marketing. Managing all operational activities including front of house, building maintenance, housekeeping, catering, food and beverage, events, and any gym or spa facilities.

Front of House 52

Front of House Maintenance Housekeeping Facility Management 52

InnQuest

SEPTEMBER 21, 2022

More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. After all, providing excellent service—where the customer’s wants and needs are foreseen and catered for—is essential to retaining guests. A 5-minute lunch menu or even lunch-to-go choices would be appropriate.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Revenue Hub

OCTOBER 25, 2023

When hotels operate at capacity, it’s crucial for the front desk, housekeepers, maintenance workers, IT, marketing, and more to be in complete alignment. Operations break down when the front desk fails to provide adequate information on guest needs to housekeeping, or maintenance doesn’t communicate completed work orders promptly.

Book 92

Book Housekeeping Maintenance Information 92

Hotel Owner

MARCH 15, 2023

Describe how these will cater to your target audience and set your hotel apart from competitors. Key Positions Recruit for critical roles, including general manager, front desk staff, housekeeping, and maintenance, to ensure smooth operations.

Book 105

Book Housekeeping Marketing Training 105

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. Introduction In today’s service-oriented world, exceptional guest services are essential.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

OCTOBER 5, 2023

A graduate of an international catering and hotel school, Anne began her career working in F&B in independent hotels, followed by Accor. She then held management positions in housekeeping, reception and general management with Accor and Choice Hotels before moving into technology.

Housekeeping 59

Housekeeping Catering Accounting Presentation 59

Serviced Apartments

JANUARY 27, 2023

Through onefinestay’s concierge services, guests will have the opportunity to add on additional services including housekeeping, private chefs, in-home spa treatments and much more. From £75,000 per 30 nights. From £58,140 per 30 nights.

Concierge 52

Concierge Housekeeping Catering Marketing 52

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Housekeeping Cleaning and sanitation standards : Training on thorough cleaning practices, use of cleaning agents, and adherence to health and safety regulations.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

APRIL 25, 2023

Then in a departure from the standard hospitality career path, she deployed her expertise as Food & Beverage Manager for Etihad Airways, managing the first and business class catering experience. But when the pandemic struck, airlines around the world were scaling back their operations, which left Liliana needing to find work.

Beverage Operations 98

Beverage Operations Housekeeping Definition Events 98

Les Roches

JANUARY 8, 2024

With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping. This includes reducing errors, boosting efficiency, and carrying out our seamless maintenance tracking, housekeeping scheduling, and payroll management. Sometimes simple systems can cater perfectly well to everything you need.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Les Roches

DECEMBER 30, 2023

The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

NOVEMBER 22, 2023

They demand meticulous attention to detail, from elegant banquet halls to customised catering and decor. In hotel event management, the manager acts as a liaison between the hotel and the client, coordinating with various departments such as catering, housekeeping, and technical support to deliver a seamless experience.

Events 59

Events Budgeting Book Workshop 59

Hotel Owner

AUGUST 7, 2023

For example, figures from The Caterer show that 200,000 international workers have left the UK hospitality industry in the past four years, while UK Hospitality reported that vacancies are 48% higher than pre-Covid.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

eZee Absolute

NOVEMBER 8, 2023

Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

JANUARY 16, 2023

In fact, we have one in our Housekeeping Demo room on the Marbella campus so students can see how guest communications are improving, how guest requests are processed, and how that feeds into sales and revenue management. Covid recovery.

Travel and Tourism 98

Travel and Tourism Communication Catering Demo 98

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. Does the hotel require additional support with housekeeping coordination, for example?

Property Management 52

Property Management Housekeeping Reservations Training 52

EATER

MARCH 11, 2021

A hotel stay these days — with all the plexiglass, masks, sanitizer, plastic-wrapped remotes, and lack of housekeeping ( though some hotels will provide sheets and towels for you to change yourself) — doesn’t exactly scream “vacation.” Margot Kong owns Journeys Unparalleled, a luxe travel consultancy that caters to family travel.

Catering 113

Catering Housekeeping Sanitation Book 113

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Metasphere

AUGUST 27, 2022

Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process. They will usually be based around “if/else” statements such as “Would you like to request housekeeping services?”

Customer Service 52

Customer Service Communication Housekeeping Book 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Serviced Apartments

FEBRUARY 26, 2024

Alistair Handyside, executive chairman of the Professional Association of Self Caterers UK [PASC UK] – a leading member of the Great British Holidays campaign – said: “We welcome the introduction of a statutory registration scheme that will hold the whole sector to the high standards that many already adhere to.

Information 52

Information Housekeeping Maintenance Catering 52

SiteMinder

FEBRUARY 28, 2023

housekeeping) compared to pre-COVID 46% would be willing to spend extra on getting a nice view, 42% on breakfast, and 36% on airport transfer Even all these stats don’t tell us the full story.

Travel and Tourism 105

Travel and Tourism Book Marketing Communication 105

Les Roches

OCTOBER 30, 2023

These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests. The primary objective is to enhance guest experiences, improve operational efficiency and cater to the evolving needs and preferences of today’s tech-savvy travelers.

Concierge 52

Concierge Travel and Tourism Information Catering 52