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Customer Service Trends in the Restaurant Industry to Look For in 2020

Modern Restaurant Management

The food and restaurant industry has evolved dramatically over the years. Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Your ability to provide excellent customer service will play a big part in defining the success of your establishment.

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What Consumers Want? A B2C Checklist

Modern Restaurant Management

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want?

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Hotel Email Marketing | Benefits and Best Practices

InnQuest

Email marketing has become an increasingly important tool for hotels to promote their services and attract customers. With the ability to reach potential customers directly and effectively, email marketing can be an essential part of any hotel’s marketing strategy.

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How did the cost of food delivery get so high?

EATER

Not the customers, who feel gouged by an avalanche of fees. Not restaurants, who feel gut-punched by the commission apps take from them. After all, some people, especially those with disabilities, rely on such services — but then, it is difficult work, and everyone ought to tip well. No one is happy about the delivery apps.

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Turn the Tables on Turnover

Service that Sells

Is reducing turnover in your restaurant on your list of New Year’s Resolutions this year? Even if you still have more applicants than ever applying for jobs, turnover is still a problem in restaurants. Savvy operators already realize that turnover has a profoundly negative effect on the service their guests receive.

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Top 5 Online Travel Agencies (OTAs) of 2023

InnQuest

In 2023, the US market is bustling with various online travel agencies, each offering unique features and services for travelers. In this blog, we’ll explore the top US-based OTAs of the year, helping you make an informed choice for your next adventure. Booking Flexibility: Look for options that allow changes or cancellations.

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Why Restaurants Are Switching to Intelligent Packaging

Modern Restaurant Management

We've all ordered our favorite food online at least once from a local restaurant, and it was cold when it arrived at our doorstep. Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while. Delivery of cold food leads to loss of customer.