Adora POS

JULY 17, 2023

From managing orders and inventory to providing excellent customer service, restaurant owners and managers often find themselves juggling multiple tasks. In this blog post, we'll explore some common restaurant problems and introduce Adora POS as the ultimate solution to each of them.

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Blog Customer Service 52

InnQuest

MAY 8, 2023

With the rise of digital media and online review platforms, customers have more power than ever to share their experiences and opinions with the world. In this blog post, we will discuss the importance of online reviews hotels – Competitive Advantage: To begin with, online reviews can provide a competitive advantage for your hotel.

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Book Blog Customer Service Property Management 222

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

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Reservations Customer Service Marketing Pricing 181

Hotelogix

JANUARY 30, 2024

In this blog, we will look at a few important reports that you must always have access to. Improve guest experiences: Analyze guest feedback from reports to customize services, ensuring memorable stays and repeat visits.

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Housekeeping Reservations Budgeting Book 147

Service that Sells

DECEMBER 3, 2023

That person may know someone who’s looking for work, someone with equal customer-service skills, someone who turns out to be the best hiring decision you’ve ever made. Get More Restaurant Staffing Tips The restaurant staffing section of our blog is dedicated to helping you meet your staffing goals. Check it out!

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Customer Service Blog Pricing 52

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

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Customer Service Accounting Blog Information 77

Restaurant Engine

JULY 22, 2020

You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Sam Walton said, “The goal of a company is to have customer service that is not just the best but legendary.”. Improve Website Customer Experience. Emphasize Customer Reviews.

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Customer Service Blog Information Communication 126

Modern Restaurant Management

SEPTEMBER 10, 2021

Like an arcade in a family restaurant, a house band at a bar or the fish tank at a seafood joint, holograms provide dining guests with an additional wow-factor — something unseen, to be rumored, Instagrammed or blogged about. The advantages of hologram technology aren’t limited to novelty, either.

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Blog Customer Service Presentation Training 194

Revenue Hub

MARCH 5, 2024

On a related note, the owner of a well-run hotel told me that he organises surprise meals for his staff to show recognition for their hard work and dedication to customer service, which has been very positive for morale and staff retention. Remember that you should be looking to give thoughtful but not expensive value-adds.

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Pricing Blog Book Article 84

InnQuest

JANUARY 26, 2023

In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector. Through automation, validated guests can use a customized app to unlock their rooms with nothing more than a phone.

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Reservations Housekeeping Property Management Book 136

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. In this blog, we will discover the true potential of ChatGPT for hotels and explore how this innovative technology can transform hospitality businesses.

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Customer Service Blog Training Reservations 52

Revenue Hub

MAY 23, 2023

For hotels, this means personalization at scale, improved productivity and streamlined customer service. For operations: Improved productivity and optimized customer service As more consumers experience the benefits of conversational AI search, they will begin expecting similar experiences when it comes to hotels.

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Communication Customer Service Blog Book 71

Revenue Hub

OCTOBER 5, 2023

In this blog post, we will outline five strategies backed by research and best practices from other hotels for some inspiration on how to increase your hotel’s review score. #1 Providing outstanding customer service is key to garnering positive reviews. 38% increase in bookings.

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Guest Satisfaction Book Article Blog 104

The Restaurant Times

OCTOBER 23, 2023

This blog takes you on a captivating journey through the birth, growth, and impact of Coffeefy, an establishment that beautifully combines work and leisure in one welcoming space. This user-friendly technology elevates the overall customer experience, putting everything you need right at your fingertips.

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Blog Customer Service Catering Book 97

Revenue Hub

JANUARY 16, 2023

In this blog, we’ll dive into this versatile technology. This blog was written by humans, not AI. Gen-AI can be used in a number of different areas, such as chatbots, creating art and writing songs, blogs etc. As this technology is adopted, the expectations around instant service will increase.

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Blog Information Training Customer Service 76

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

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Customer Service Communication Training Book 52

InnQuest

APRIL 5, 2023

In this blog post, we will cover the following – what is yield management, its relevance in the hotel industry, and the benefits of yield management in the hotel industry. Yield management also allows hotels to focus on other aspects of their business, such as customer service and marketing.

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Pricing Book Blog Marketing 220

Revenue Hub

JULY 17, 2023

In this blog, we consider how hotels can leverage poolside dining and mobile dining apps to maximise their profits and elevate guest satisfaction. Why Hoteliers Should Activate Online Poolside Dining Every hotelier wants to deliver a frictionless experience that satisfies the modern guests’ desires.

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Guest Satisfaction Article Blog Customer Service 72

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

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Front of House Back of House Server Customer Service 52

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Read an in-depth blog on Social Media Marketing 3) Partner with local businesses: Partnering with local businesses such as tourist attractions , restaurants, and shopping centres can help attract more guests to your hotel.

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Customer Service Maintenance Book Guest Satisfaction 86

Revenue Hub

JULY 3, 2023

In this blog post, we’ll explore micro-market segmentation, its role in the hotel industry, and its power to revolutionize customer service and marketing. This approach recognizes guests’ unique travel motivations and geographical origins, allowing hotels to provide a more personalized and satisfying experience.

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Marketing Article Events Blog 91

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

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Customer Service Training Hospitality Management Information 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Customer service in F&B : Skills for engaging with guests, taking orders accurately, and managing dining experiences.

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Training Customer Service Guest Satisfaction Communication 52

Hotel Owner

DECEMBER 22, 2022

From website blog pages and social media content to inclusion within property pictures on OTA’s and booking sites. As voice command technology continues to ease the search process and artificial intelligence improves customer service delivery, hotels should ensure that they are clearly listed and findable on google.

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Back of House Book Blog Budgeting 111

Synergy Suite

APRIL 25, 2024

The company’s ability to provide flexibility and scalability without integration headaches, coupled with its dedication to customer service and implementation support, further solidifies its position as a leader in the field.”

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Back of House Customer Service Catering Presentation 69

Les Roches

DECEMBER 28, 2022

Communications managers are usually responsible for creating various marketing and advertising materials, such as web pages, blogs, press releases, newsletters, brochures, newspaper adverts, brochures, and promotional items. Customer service. Customer service can make or break a brand. Public relations.

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Communication Blog Customer Service Marketing 52

Revenue Hub

JANUARY 9, 2023

This blog post answers many of the commercial team’s challenges when setting up the most productive forecasting process in a hotel group or an independent hotel. This can help improve operational efficiency and reduce labor costs while ensuring that the hotel can provide good customer service to guests.

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Pricing Information Article Blog 83

Restaurant Engine

DECEMBER 28, 2022

Reviews and customer testimonials are powerful marketing tools, and this customer feedback helps encourage others to dine with you. Customer service begins online with your restaurant website. #4: Keep your website updated with fresh content, including blog posts, videos, specials, and event information.

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Information Customer Service Blog Accounting 105

InnQuest

JUNE 8, 2023

Rather than replacing human interaction, AI enables professionals to provide better service while making time for establishing connections. That being said, this blog explores the impact of AI on the hospitality industry, leading to unforgettable stays where technology and hospitality intersect.

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Maintenance Guest Satisfaction Pricing Marketing 135

Lithos POS

JUNE 5, 2022

So, stop wasting your time on building customer retention techniques. here are all-time customer retention strategies that work. Customer retention technique. sending educational emails after purchase helps to maintain customer-business relationships. let customers feel that they have special consideration.

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Customer Service Communication Marketing Blog 52

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers.

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POS Systems Customer Service Server Blog 40

eZee Absolute

MAY 29, 2023

Let me explain further in this blog. Here are some ways in which EQ can help to enhance your hotel service: 1. Providing excellent customer service Have you ever thought about transforming a mere stay into a memorable experience for the guests? In fact, they go hand in hand like two peas in a pod. Wondering how?

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Communication Customer Service Training Document 52

Restaurant Engine

OCTOBER 13, 2021

What’s more when you change out content such as calls to action and imagery, you’ll entice repeat customers. When was the last time you wrote a blog? If you think the customer experience on your website is subpar, it’s time for an upgrade. Your website brings customers into your restaurant.

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Customer Service Reservations Blog Article 119

Restaurant Engine

AUGUST 26, 2020

The most important thing to remember is to manage your fast growth so you don’t damage your overall reputation with slow service or poor customer service. Is all your extra customer service training working? Concentrate on Holding the Line with Service. Customer service can make or break a restaurant.

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Customer Service Training Front of House Blog 59

The Restaurant Times

JANUARY 28, 2022

This blog post will discuss how staff training is critical for improving a restaurant’s business performance in the UAE. Excellent Customer Service. Your staff must master the art of customer service to ensure that customers return and recommend your restaurant to their friends and family.

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Training Customer Service Blog Marketing 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

SiteMinder

JANUARY 10, 2024

So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out? In this blog post, we discuss how to apply hotel training programs in a way that benefits your entire organisation. Happy staff means lower turnover.

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Training Customer Service Communication Housekeeping 59