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Exploring the world of guest services: from definitions to job descriptions

Les Roches

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Some programs also offer hospitality internships , providing valuable hands-on experience alongside the academic classroom studies.

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Navigating management in the hospitality industry: Tips for success

Les Roches

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Depending on where you work, successful hospitality management can require strategic thinking and effe­ctive marketing technique­s to enhance profitability. Hotel administration certifications can also boost your credibility.

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FOH Meaning: What it is and How it’s The First Line in Customer Satisfaction

Synergy Suite

Front of house staff are responsible for providing excellent customer service, taking orders, and creating a welcoming atmosphere, while back of house staff focus on cooking, preparing food, and ensuring quality and consistency in every dish that comes out of the kitchen.

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How to be a restaurant manager

Les Roches

Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service.

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Exploring career opportunities: Hotel management vs culinary arts

Les Roches

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful.

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Prime Costs: Understanding and Application for Restaurants

Synergy Suite

Understanding and managing prime costs is vital for several reasons: Profitability: Prime costs, comprising both the cost of goods sold (COGS) and labor expenses, typically account for the largest portion of a restaurant’s expenses. Controlling them effectively can significantly impact your bottom line.

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Building A Customer-Centric F&B Business – A Conversation with Duncan Muir

The Restaurant Times

His successful career is the result of dedication, following a customer-centric approach, and communicating with the customers. Muir went from being a law aspirant to a hotel management graduate, leading a food brand. Communication With Customers Working in an independent restaurant is like working on a blank canvas.