Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. It’s important for both sides to work together and communicate effectively to ensure a positive experience for everyone involved.

Front of House 52

Front of House Back of House Server Customer Service 52

Les Roches

APRIL 3, 2023

Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service. What education does a restaurant manager need?

Budgeting 52

Budgeting Customer Service Communication Training 52

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Depending on where you work, successful hospitality management can require strategic thinking and effe­ctive marketing technique­s to enhance profitability. Hotel administration certifications can also boost your credibility.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

DECEMBER 28, 2023

Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful. What is the difference between hotel management and culinary arts? When comparing hote­l management and culinary arts, it’s clear these career paths have distinct differences.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Synergy Suite

NOVEMBER 30, 2023

Understanding and managing prime costs is vital for several reasons: Profitability: Prime costs, comprising both the cost of goods sold (COGS) and labor expenses, typically account for the largest portion of a restaurant’s expenses. Be prepared to adjust your calculations to account for seasonal fluctuations.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Modern Restaurant Management

NOVEMBER 11, 2019

Seamless Communication Between Properties : When staying at a hotel with multiple properties, 29 percent expect their preferences and guest profile to be easily communicated between properties. She most recently held the title of Vice President of Administration, leading the HR, Customer Service, and IT Teams.

Book 118

Book Reservations Communication Customer Service 118