Hotel Owner

JANUARY 22, 2024

Laura Raeburn, who is currently front of house manager at Kingshouse Hotel in Glencoe, graduated from the programme in 2022 after being inspired by her mum to embark on a career in hospitality. The advice and support we received from the leadership team throughout was utterly invaluable.

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Front of House Definition Kitchen Operations Presentation 52

Modern Restaurant Management

JULY 19, 2021

Labor markets were tight in the years prior to the pandemic, with nearly a million restaurant and hospitality jobs going unfilled as recently as 2019 , when Forbes sounded the alarm that “the ultimate service industry is experiencing epic problems in finding people to work.”

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7 Shifts

MARCH 25, 2022

There's an estimated half a million fewer roles than in 2019. Other back of house roles that are seeing growth include Grill (22%) , Dishwasher (48%), and Prep (19.8%). With the growth of digital ordering and delivery, there is less reliance on more front of house roles, with the brunt of the work being shifted to the kitchen.

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Front of House Back of House Training 148

Hospitality Magazine

APRIL 15, 2024

The Little Rickshaw’s menu originally started as à la carte when it opened in 2019. We do trust customers to come in and order, but sometimes I did feel they didn’t [have] balance despite how much front of house tried to tailor [orders].”

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Front of House Book Accounting Training 130

EATER

JULY 7, 2023

To make the case for service fees, many restaurateurs have insisted that they’re a way to make pay more equitable between front-of-house workers like hosts and servers and kitchen workers like line cooks and dishwashers. Now, the fees have inspired a lawsuit at Los Angeles hot spot Jon & Vinny’s.

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Server Front of House Pricing Back of House 96

EATER

JULY 11, 2022

From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. As the Wall Street Journal recently reported , Resy saw its busiest month ever this April, Tock has experienced record-breaking traffic, and OpenTable reported fewer walk-ins at restaurants in 2022 than in 2019.

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Front of House Reservations Book Budgeting 89

Modern Restaurant Management

OCTOBER 30, 2020

This figure can go up for management staff, which costs $10,361 on average in 2019. In all likelihood, you already have a robust tech stack that might include a kitchen display system (KDS), a r estaurant management platform for your front-of-house needs, or a point of sale system. Staffing Today and Tomorrow. Tech Trainers.

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Front of House Training Server Budgeting 193

Serviced Apartments

NOVEMBER 14, 2022

When my colleague George Sell attended the in-person event in 2019, sustainability had dominated the agenda. On the consumer front, Stewart also highlighted that the top 50 per cent of households account for almost 70 per cent of all spending, inferring that high income individuals are in a strong position to sustain the market. .

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Events Front of House Back of House Book 52

Modern Restaurant Management

JUNE 15, 2021

After purchasing data decision logic technology, as reported in 2019, the restaurant chain now collects as much information about consumers as it can to determine when, why and how they make a purchase at any given time of the day. AI and digital technology aren’t just for the front of house.

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Communication Front of House Information Accounting 199

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. Then, in January 2019 I visited the Institute of Culinary Education in New York. During the open house, they mentioned they were launching this health-supportive culinary arts program. And some type of faith.

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Front of House Events Catering Back of House 101

Modern Restaurant Management

NOVEMBER 3, 2020

It’s estimated that in 2019 more than 11,000 lawsuits were filed in federal court for violating the Americans with Disabilities Act (ADA) Title III, with estimated average settlement costs of $16,000 for restaurants and other businesses that are considered open to the public.

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Front of House Back of House Download Sanitation 216

Larry Mogelonsky

JULY 24, 2023

Will they be more sensitive to perceived slights by the front-of-house team? In 2019, nightly rates for this property were in the range of $189 to $229 (Canadian) per night. What are the guest’s expectations at this higher rate? In these cases, the guest’s standards may have risen in direct proportion to the new price point.

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Pricing Front of House Accounting Information 100

Modern Restaurant Management

APRIL 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. Train Front of House Staff. Benefits of Off-Premise Sales. And in 2020, Upserve reported a 783% increase in online orders.

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Front of House Training Information Events 162

EATER

MARCH 30, 2021

Sales for Big King and North totaled nearly $2 million in 2019, with 65,000 in-person guests served. Big King didn’t offer takeout at all before the pandemic, and North’s takeout represented only 5 percent of the two restaurants’ combined sales in 2019, so the move to a takeout-only model was a big change. Sales changes.

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Front of House Reservations Accounting Pricing 89

EATER

MARCH 30, 2021

Sales for Big King and North totaled nearly $2 million in 2019, with 65,000 in-person guests served. Big King didn’t offer takeout at all before the pandemic, and North’s takeout represented only 5 percent of the two restaurants’ combined sales in 2019, so the move to a takeout-only model was a big change. Sales changes.

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Front of House Reservations Accounting Pricing 82

Modern Restaurant Management

MAY 7, 2020

Many restaurateurs who have previously been hesitant to incorporate these technologies into their front of house experience will revisit the use of these systems, leveraging their tool set to help them manage reduced capacities, minimize crowding and waits around their host stands and bars, and improve turn times to maximize revenue on each table.

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Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” We've put a big pause on some of the research and exploration related to personalization that were growing in 2019, and I think the food service industry has as well.

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Front of House Sanitation Catering Marketing 186

Hotel Owner

AUGUST 7, 2023

In June, the World Travel and Tourism Council (WTTC) revealed that the EU Travel and Tourism sector is forecast to reach 98% of the 2019 peak. It is not just the kitchen and front-of-house roles that need filling. That promisingly upward trajectory has continued. It is also far more varied and diverse than many realise.

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Travel and Tourism Training Front of House Accounting 95

Modern Restaurant Management

MAY 12, 2021

According to founder Noah Glass of Olo , online orders on their platform doubled each year from 2017 to 2019 — before the pandemic. Train Front of House Staff. Benefits of Off-Premise Sales. And in 2020, Upserve reported a 783% increase in online orders.

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Front of House Training Information Events 98

7 Shifts

DECEMBER 8, 2020

47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. For the front-of-house, a cocktail or coffee drink. Engaged employees are also less likely to turnover.

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EATER

SEPTEMBER 16, 2021

Chen suspects that for many, the relentless and often thankless nature of kitchen and front-of-house work just doesn’t seem worth it now that the risks are so much higher. “[I]n I]n our business, you’re exposed daily to people you don’t know — especially front-of-house [employees].

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Front of House Pricing Scheduling Accounting 118

7 Shifts

AUGUST 5, 2020

Will you hire in-house drivers, use third party drivers, or cross train your front-of-house (FOH) staff to double as drivers ? In 2019, Grubhub had 22.62 When you appear in Grubhub’s or UberEats’ database, you’ll be front of mind when people are hungry and looking for takeout. million active customers.

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Scheduling Training Front of House Budgeting 136

NCC USA

NOVEMBER 3, 2022

With this holiday season expected to look a little more like the all-out celebrations of 2019, pull up your POS data from three years ago to get a read on what this coming peak might bring. And if your POS isn’t holding onto that data anymore, calculate your year-on-year growth since 2019 to estimate the numbers for Holiday 2022.

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Back of House Reservations Front of House Scheduling 52

EATER

APRIL 26, 2022

Writing for Eater in 2019, Jonathan Kauffman explored the question of intellectual property in dish development , finding that chefs are often unable to take their signature dishes with them when they leave a restaurant. Even though I have an open kitchen, by and large most of my guests interact with the front of house.

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Front of House Back of House Definition Magazine 97

The Restaurant Times

OCTOBER 28, 2021

Since 2019, contactless credit cards and smartphone payments have grown in popularity throughout the world, with 31 million Americans reporting using them between March 2019 and March 2020. If your restaurant serves a big volume of customers, speeding up the payment process using restaurant technology is very beneficial.

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POS Systems Front of House Back of House Download 52

EATER

JULY 6, 2022

In 2019, Blue Hill at Stone Barns’ most recent full year of operation, it started at $258 per person; tickets to dinner currently cost between $348 and $398. A former front-of-house employee who left in 2020 says, “The goal is for us all to go out and take what we’ve learned and do great things, but what are we learning?

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Hotel Owner

NOVEMBER 1, 2022

Whilst some of these properties are having to work harder to secure bookings out of season, their rates remain much higher than those of 2019, with no sign of reduction into the early months of 2023.

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Front of House Book Document Marketing 52

EATER

JANUARY 26, 2021

In 2019, Detroit Shipping Company served 88,210 customers. In order to comply with new rules that came down in the summer limiting the movement of customers as well as mandating masks and social-distancing requirements, the food hall restructured front-of-house operations. In 2020, it served less than a quarter of that volume.

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Events Front of House Sanitation Book 96

Les Roches

DECEMBER 29, 2022

When you embrace the diversity of your team, including everyone from front-of-house staff to senior decision-makers, you can tap into a well of amazing talent, skills, and perspectives that can benefit both the organization and your people. Importance of workplace diversity.

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Travel and Tourism Training Front of House Customer Service 86

Modern Restaurant Management

APRIL 29, 2021

March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. “A bubble tea person, a sandwich person, a dedicated register person and I’ve introduced a new role, front of house takeout specialist, to organize the online orders so I hire for that skill set.

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Scheduling Training Server Pricing 219

Hospitality Magazine

DECEMBER 13, 2022

The front-of-house team is lightning-quick on their feet, expertly delivering plates to linen-clad tables with a description of each dish, a smile and an “enjoy”. Chefs Daniel Pepperell and Michael Clift helm the kitchen, with Sommelier Andy Tyson covering the drinks and front of house at the neighbourhood trattoria.

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Front of House Presentation Marketing Book 130

EATER

AUGUST 13, 2020

The front-of-house staff, who used to ping-pong across the floor during service, are much more stationary now. Christina, who worked as a server and bartender at Hot House before the pandemic, spends the morning working the expediter position in the kitchen.

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Front of House Definition Server Scheduling 101

Modern Restaurant Management

FEBRUARY 25, 2020

This comes on the heels of the company closing out 2019 by growing diners seated by more than 150 percent YoY and seating 3.3 million diners via Yelp in December 2019 – the company’s best month ever – as well as seating more than one million diners New Year’s week.

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Front of House Marketing Scheduling Events 132

Modern Restaurant Management

JANUARY 3, 2024

– Chef Bin Lu of Blue Rock in Washington, VA Although getting better, I anticipate continued labor shortages to persist, impacting management, the kitchen and front of house. Additionally, I foresee a resurgence of health-conscious consumers, reminiscent of the trend we witnessed pre-COVID in 2019.

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Pricing Marketing Catering Front of House 129

Modern Restaurant Management

DECEMBER 28, 2020

The average cost of an event pre-COVID was $3,5000, an increase of 40 percent over 2019, post-COVID the average event cost will stay the same, but consumers should be aware that additional costs may emerge for added services. Colin Palfrey, CMO of Majesty Coffee. Bart Shuldman, Chairman and CEO, TransAct Technologies. For example, BOHA!

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Events Sanitation Marketing Communication 229

7 Shifts

SEPTEMBER 9, 2019

As of this post’s publication (September 2019), the non-fast food restaurant hourly minimum wage is as follows : $15 for New York City restaurants employing 11 of more workers. By the end of 2019, the following hourly minimum wages will be in place for non-fast food restaurants: $15 for restaurants employing 10 or fewer workers. $13

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Modern Restaurant Management

JULY 1, 2020

See clean in action through front-of-house products, procedures and signage. This report’s results are based on surveys conducted over a 12-month period from April 2019 to March 2020—the month when the first U.S. The average salary for a chef or head cook was $56,310 in 2019. In 2019, 15.7

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Travel and Tourism Communication Training Sanitation 178