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MRM EXCLUSIVE: Can Technology Help Solve the Restaurant Labor Shortage?

Modern Restaurant Management

Restaurants that once employed full front of house operations, quickly turned into crews of kitchen and expeditor staff only, employing sometimes 25-50 percent of their original staff. Yelp Kiosk was built in 2018 to help restaurants that didn’t have it in their budget to hire a dedicated host. Roles shifted too.

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The 10 best plates of 2023

Hospitality Magazine

I’m probably about to hit my 10th meal at Porkfat soon and I really appreciate the front-of-house team here, who gently make sure you don’t order too much. Out of all the restaurants that had opened since my last visit in 2018 (embarrassing, I know), Gimlet had to be it.

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Noma Finally Gets Third Michelin Star

EATER

Restaurants that receive the three-star ranking typically fall under various categories that Noma has always exemplified: long tasting menus with thoughtful beverage pairings, strong front of house service, and well-executed cuisine that is, in theory, worth traveling across the globe for.

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How Chulita saves time and grows their business with 7shifts

7 Shifts

Chulita has been serving Venice, California locals their brand of Oaxacan food since 2018. Because of this communication bottleneck, scheduling was a "nightmare," and there was an overall dissatisfaction amongst staff, especially in the front of house, when requesting time off.

Server 78
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Our Wage Models are Broken

7 Shifts

The Tip Pooling Model After the FLSA updated its guidance in 2018, it became legal to share tips across hourly employees, as long as they’re all paid the state’s full minimum wage. Your current tip out model can simply be expanded to include the entire house, rather than just the front of house.

Training 156
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MRM EXCLUSIVE: Creating a Culture of Cleanliness 

Modern Restaurant Management

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

Training 179
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MRM at Five: What Issues Have Impacted Restaurants?

Modern Restaurant Management

I remember the excitement when I learned of the world’s first automated burger restaurant in San Francisco, Creator, in 2018. Specifically, technology and digitization has been coming to the front of house. Therefore, digitization and optimizing the back and front of house will increasingly become common and important.