article thumbnail

IHG’s Alexander on new Holiday Inn Express prototype

Hotel Business

is the next evolution of our successful Formula Blue design program for the Holiday Inn Express brand, first launched in 2014. Alexander: Formula Blue 2.2 In 2020, we evolved that design with the launch of Formula Blue 2.0. Leveraging consumer and owner insights, Formula Blue 2.0 We designed and introduced Formula Blue 2.2

article thumbnail

Bankside Hotel appoints new GM

Hotel Owner

After moving to the UK in 2014, Steiner was appointed director of Hotels for ISS, managing a “sizeable” team that oversaw the back of house services for over 150 UK hotels. Steiner began his career at Rome Cavalieri, Italy, having previously studied Hospitality Management at the International Hotel School in The Hague.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Insights from an Alabama Restaurant Operator

Restaurant Engine

” All restaurant owners can benefit from Peterson’s advice: Train back-of-house staff to prioritize computer-generated paper slips with the same urgency as formerly handwritten orders. The Peterson family started Yo’ Mama’s in 2014. When you’re online, you just click.”

article thumbnail

The Best Online Ordering Platforms to Keep Your Restaurant Running

7 Shifts

All third-party delivery apps offer: A tablet interface for your back of house with varying degrees of integration with your POS ?? Uber Eats is an American-owned food delivery platform launched by Uber in 2014. But frankly, most delivery apps offer more or less the same functionality.

Demo 136
article thumbnail

It’s ADA with a twist—provide superior service to your guests with disabilities

AHLEI

From 2014-2016, 26 million Americans with physical disabilities took 73 million trips, spending $17.3 It is also geared toward all levels of the property, offering useful information for front-line employees, back of house employees, supervisors, managers, and even corporate executives. That is absolutely inevitable.

article thumbnail

How automation is driving hoteliers forward amid staff shortage concerns

Hotel Business

With an industry first back in 2014, Starwood launched keyless entry, allowing customers to unlock their doors using their mobile phones, long before other hoteliers were leveraging digital in such a manner. This digital innovation brought about a new ease and convenience to customers and contributed to deeper loyalty for the brand.

article thumbnail

Taking Care of the Back of the House

EATER

When Los Angeles locked down in March, Nolasco and Diaz watched restaurant GoFundMes sprout across social media for front-of-house employees, who tend to be better paid and have citizenship status, making them eligible for government relief. Who was taking care of back of house?” Nolasco wondered.