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How to Win Guests and Influence Booking Behaviour

Revenue Hub

In a 2011 New York Times article, author Brett Cole highlighted the interpersonal complexities ushered in by the digital age and how Carnegie’s advice may prove even more meaningful in our current era. Communication media have multiplied. Subscribe to our weekly newsletter and stay up to date. Messaging speed is instantaneous.

Book 84
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The Mille Club: The Often-Forgotten Sense of Departure

Larry Mogelonsky

The key concept here is that crossing the chasm of four digits in the price tag comes with some serious psychological baggage. Specific departure communications with the guest should start no later than the afternoon before the end of stay. Aptly expressed, as a member of the Mille Club, “Membership has its Responsibilities.”

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Empowered leaders: Female forces in hospitality and real estate

Boutique Hotel News

With a background in marketing and communications, she has held roles at the Crown Prosecution Service, Hackney Homes and the Silvertown Partnership. She joined First Base in 2011 and leads on establishing and nurturing relationships with public and private sector partners.

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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

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The Trouble With Trek Food

EATER

When I was a kid I used a Fisher Price recorder to tape the opening scenes of Star Trek: The Motion Picture as the VHS played on our big TV, so that alone in my room I could listen back to Kirk and Scotty’s terse exchange and ambient but excessively long shuttle trip to the retrofitted USS Enterprise. . | CBS Photo Archive/Getty Images.

Book 93
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The Fermented Foods Industry Is Built on Global Ingredients. So Why Are Its Most Visible Faces White?

EATER

Because I am Chinese-Malaysian (then a rarity in the industry), many customers assumed our product was of Asian origin, and I endured racist comments about its price point, taste, and provenance; many retailers and customers found tibicos hard to pronounce and asked why we didn’t call it by its more commonly used name, water kefir.

Workshop 135