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Matthias Schmidt, between real life examples and creativity, the right balance

Les Roches

I returned to Switzerland in 2010, spending a summer season in Gstaad and a winter season in Crans-Montana (both five star hotels), and since April 2011, I can call myself part of the Les Roches family. In 2007 I moved to Hong Kong working for ZUMA, which nowadays is a very well-known Japanese contemporary cuisine dining concept.

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How to Win Guests and Influence Booking Behaviour

Revenue Hub

In a 2011 New York Times article, author Brett Cole highlighted the interpersonal complexities ushered in by the digital age and how Carnegie’s advice may prove even more meaningful in our current era. Communication media have multiplied. Subscribe to our weekly newsletter and stay up to date. Messaging speed is instantaneous.

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After Two ‘100-Year Floods’ in Just a Dozen Years, Vermont Restaurants Look to Rebuild Stronger

EATER

After Tropical Storm Irene drenched the state with widespread flooding in 2011, officials tallied “unprecedented” costs of more than $800 million. In her experience, the economic association Montpelier Alive has been more helpful in sharing resources and communicating with businesses than local officials have been.

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The Mille Club: The Often-Forgotten Sense of Departure

Larry Mogelonsky

If you have read or glanced at Nobel laureate behavioral economist Daniel Kahneman’s 2011 book “Thinking, Fast and Slow,” then you may be inclined to believe the endpoint of the guest interaction is even more important than the first impression. But have you considered and applied the same attention to detail as to their departure?

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Demystifying contactless payments: All you need to know

Les Roches

Contactless payment is a secure method for consumers to buy products or services using a debit, credit or smartcard – also known as a chip card – or smartphone by using RFID (radio frequency identification) or near-field communication (NFC) technology.

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Empowered leaders: Female forces in hospitality and real estate

Boutique Hotel News

With a background in marketing and communications, she has held roles at the Crown Prosecution Service, Hackney Homes and the Silvertown Partnership. She joined First Base in 2011 and leads on establishing and nurturing relationships with public and private sector partners.

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Trudging Through the Tedious Swamp of Celebrity Brand Deals

EATER

Fan magazines helped create the very idea of ‘movie stars’ and legitimize our fascination with the intimacies of their lives,” Libby Copeland wrote for Slate in 2011. Meyers, a professor at Oakland University’s department of communication, journalism, and public relations. Many studios even published their own.