Hotelogix

NOVEMBER 11, 2023

Speakers listed down here with their experience and entrepreneurial journey have a lot of learnings to share with the world and we, as hospitality professionals, have a lot to grasp from them. Service is nobility, service leads to success, and service deserves recognition. His takeaways? Take care of the bathroom.

Travel and Tourism 246

Travel and Tourism Magazine Events Training 246

Hospitality Net

APRIL 13, 2023

65% of the customers interviewed admitted they chose the hotel based on breakfast service. 91% said they prefer an in-hotel breakfast, and for 83%, breakfast service is essential for a positive hotel experience. What Are the Topics? Below you find an overview of all topics. What does “.

Scheduling 97

Scheduling 97

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Experienced hands and new staff alike can benefit from ongoing training, ensuring that your hotel outpaces the competition in the thing that matters most in hotel success: guest experience.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Modern Restaurant Management

MAY 10, 2021

Experiential dining is the topic in this episode of The Main Course as host Barbara Castiglia spoke with Barry McGowan, CEO of Fogo de Chão. He shared how the brand pivoted and how they’re now expanding to deliver joy to customers. “We introduced seafood, Brazilian brunch on weekends, new ways to create experiences.

Marketing 203

Marketing 203

Modern Restaurant Management

DECEMBER 30, 2021

The ‘Great Resignation’ continues to be the topic on everyone’s minds. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Cryptocurrency is also a trending topic across industries due to the many varieties and uses that are beginning to crop up.

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Sanitation Server Marketing 231

Hotel Business

JANUARY 18, 2024

In our latest Hot Topics session in partnership with Entegra, thought leaders discussed the new year and the challenges and opportunities it may bring. The foundation of travel remains strong; experiences and what guests are looking for are well-positioned. Where should hoteliers focus their resources? How exactly is that executed?

Procurement 59

Procurement 59

Modern Restaurant Management

NOVEMBER 14, 2023

In the competitive restaurant and bar industry, customer feedback is vital for success. Customer feedback offers insights into customers satisfaction, needs, and preferences. Customer feedback offers insights into customers satisfaction, needs, and preferences.

Communication 189

Communication Reservations Information Budgeting 189

Modern Restaurant Management

DECEMBER 29, 2022

Guest experience is more important than ever as a likely recession increases competition for business. An increasing number of brands are launching apps, and incentivizing customers to order through them. ” The coming recession will force a focus on experience to compete for fewer dollars.

Budgeting 212

Budgeting 212

EHL Insights

JULY 26, 2023

How tips are distributed can quickly become a hot topic in restaurants and hotels. Is it fair that a server who is capable to deliver a better service than his or her colleagues (and gets more tips) has to put all the money earned in a pot that will be equally shared with other employees?

Server 72

Server 72

Revenue Hub

MARCH 6, 2024

NB: This is an article from HiJiffy , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Using artificial intelligence to boost revenue and reduce staff workload is a hot topic in hospitality.

Document 82

Document Communication Information Article 82

Hospitality Net

AUGUST 1, 2023

How tips are distributed can quickly become a hot topic in restaurants and hotels. Is it fair that a server who is capable to deliver a better service than his or her colleagues (and gets more tips) has to put all the money earned in a pot that will be equally shared with other employees?

Server 74

Server 74

Revenue Hub

MARCH 7, 2024

In this constantly shifting landscape, social media can be a powerful tool that helps you showcase your offering, build a relationship with your customers, improve customer service, and enhance your brand. Previously, you showcased this type of content on micro-video sharing services like TikTok.

Article 88

Article Customer Service Marketing 88

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. Here are a few ways restaurants can use consumer insights to improve their overall business and profitability: Analyze Customer’s Day-to-Day Routines.

Document 203

Document Scheduling Marketing 203

Revenue Hub

OCTOBER 30, 2023

Abandonment campaigns drive profit and loyalty Today’s customers crave personalization and they’re willing to reward it. Zendesk reports that 90% of customers are inclined to spend more with companies that offer personalized service, with 68% expecting tailored experiences.

Book 81

Book Article Catering Marketing 81

Modern Restaurant Management

FEBRUARY 9, 2024

Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials). However, most companies’ communication efforts stop there.

Communication 188

Communication Presentation Information Demo 188

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Customer Service Server 178

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Self-Service Tech.

Customer Service 228

Customer Service Presentation Blog Pricing 228

Modern Restaurant Management

OCTOBER 14, 2021

Beyond a welcome reprieve from 18 months of eating at home, sit-down dining experiences can provide a sense of normalcy; people are eager to return when it’s safe to do so. A study found that 77 percent of consumers are more concerned about this particular topic than before the pandemic. Prioritize the digital dining experience.

Information 180

Information Download Presentation Marketing 180

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. Video is a great way to engage more visual learners and enhance the learning experience.

Training 167

Training Communication 167

Modern Restaurant Management

JANUARY 28, 2020

A: Delivery –of all things– is a hot topic. 20 percent of consumers say they spend more on off-premise orders compared to a regular dine-in experience. 33 percent of consumers say they would be willing to pay a higher fee for faster delivery service. Q: Would delivery work for my concept?

Catering 213

Catering Magazine Marketing 213

Modern Restaurant Management

APRIL 2, 2021

Employee engagement – specifically increasing engagement to reduce turnover rates – is a frequently discussed topic that concerns businesses in all industries. An engaged restaurant staff provides better service, creating unique and memorable guest experiences that result in customer loyalty.

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208

Modern Restaurant Management

MAY 31, 2022

Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Leverage Reports to Improve Customer Experience.

POS Systems 196

POS Systems Download Reservations Training 196

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line. Topics: Hospitality; hiring and training staff; building workplace culture. ?? Topics: Team building; leadership; hospitality. ?? Goodreads: 4.23

Book 148

Book Reservations Scheduling Training 148

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

Customer Service 77

Customer Service Accounting Blog Information 77

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 88

Server Front of House Back of House Communication 88

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Boutique Hotel News

JUNE 16, 2023

It’s understandable why this is such a hot topic. While the stereotype is that older generations may be more sceptical and apprehensive about adopting newer, trendier technology, consumers tend to welcome technology that enables faster and better service and an overall streamlined experience.

Information 130

Information Catering Communication Magazine 130

NV Hotels

OCTOBER 24, 2023

In today’s hospitality landscape, every guest has high expectations when booking a stay – exceptional customer service, competitive prices, and, most importantly, reliable high-speed internet. It’s safe to say that guests are more likely to gripe about poor Wi-Fi than delayed room service or check-in hassles.

Guest Satisfaction 52

Guest Satisfaction Customer Service Pricing Book 52

Synergy Suite

JANUARY 14, 2023

Better Performance and Higher Customer Satisfaction. From improving serving and checkout speeds, to perfecting the way a meal is plated or boxed, to ensuring a consistent customer experience, your employees will continue to improve through a solid and consistent training program. Avoid Mistakes, Errors, and Accidents.

Training 52

Training Customer Service Communication Document 52

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Offer Safe and Contact-Free Services.

Sanitation 215

Sanitation Marketing Scheduling Reservations 215

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 78

Server Front of House Back of House Communication 78

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Revenue Hub

SEPTEMBER 11, 2023

NB: This is an article from from APS (Above Property Services) Subscribe to our weekly newsletter and stay up to date Suppose you are a remote worker who occasionally frequents your company’s nearby office by booking a desk using a tool like SpaceIQ. This could be one of the missing pieces that pointed some guests in the direction of Airbnb.

Book 95

Book Presentation Article Budgeting 95

Revenue Hub

APRIL 24, 2024

CUSTOMER CENTRIC REVENUE MANAGEMENT Only those organizations that are able to put the customer at the center of their revenue management strategy, will be able to grow in an increasingly competitive environment and gain market share. That is why we talk about rate integrity.

Pricing 81

Pricing Book Accounting Marketing 81

Service that Sells

JANUARY 30, 2023

Recognize employees by training and re-training them monthly, daily — even hourly, customizing your approach to suit every greeter, server, bartender, busser, cook and dishwasher. As a manager, you set the tone for the service your staff delivers to guests. Lead by example.

Training 95

Training Communication Server Guest Services 95

Synergy Suite

JANUARY 17, 2023

In any quick-service or fast casual restaurant chain, the front-line crew member is the engine that makes the restaurant run on a day-to-day basis. They interact directly with customers, handling tasks such as taking orders, managing transactions, and serving food. What is the Role of the Front-Line Crew Member?

Training 52

Training Customer Service Communication Sanitation 52