EHL Insights

AUGUST 23, 2023

STORY HIGHLIGHTS Workplace wellbeing is a determining factor for business success, especially in the hospitality industry where employee attitudes directly impact service. Wellness in an organization starts at the top, with leaders who understand the needs and motivations of their employees and prioritize proactive solutions.

Article 52

Article Training 52

Hotel Business

JANUARY 31, 2024

However, industry professionals also expect challenges ahead, citing rising travel costs, overall economic uncertainties, lagging corporate budgets and travel disruptions among their top concerns. Most travel buyers expect their company’s business travel spending and volume to increase in 2024 compared to 2023.

Budgeting 69

Budgeting Training Accounting Book 69

Mary Gostelow

JANUARY 8, 2024

Trains between Morocco’s main cities are to be recommended. BUT, and a big but to anyone used to rail travel elsewhere, especially USA, the trains that carried Girlahead left and arrived on the appropriate dots. The Tanger route south to Casablanca is especially good. High-speed track and relatively new French rolling stock.

Travel and Tourism 52

Travel and Tourism Training 52

Mary Gostelow

MAY 30, 2023

Yesterday, Tuesday, Girlahead was in London (she had changed her diary as today there are train strikes, although yesterday he train home was to be VERY late, but that is not part of the story). Writer: shut up, that’s not part of the story either. she had to cross Hyde Park Corner (ed: but it’s NOT a corner.

Training 52

Training Events 52

STAAH

NOVEMBER 21, 2023

Weave compelling stories through captivating content, showcasing the uniqueness of your property and its prime location. Make those call-to-action buttons , especially the gateway to your booking engine , impossible to ignore, right at the top where guests can’t miss them. Shout out your exclusive offers prominently.

Book 78

Book Guest Satisfaction Pricing Training 78

OpenTable

MAY 1, 2024

Despite initial doubts about the mainstream acceptance of Filipino cuisine, Lamagna’s father imparted a powerful message, “Remember who you are and where you came from, and share our story with the world.” ” This poignant exchange inspired Lamagna to represent his culture, food, and heritage proudly.

Training 52

Training Marketing 52

Modern Restaurant Management

NOVEMBER 17, 2020

Some of these franchisees were success stories, while others were cautionary tales. But rarely do these circumstances tell the whole story of a business. I remember going through Edible Arrangements training in Connecticut with a large group of new franchisees. Over the course of five days, we all received the same training.

Definition 190

Definition Training Scheduling Pricing 190

EATER

FEBRUARY 14, 2024

The chef and food stylist, with her team, has worked on shows like Billions, Succession, Dead Ringers , and American Horror Story , creating food that furthers a show’s narrative. But in this case, production wanted to hire the food stylist because the food is so important to Truman Capote’s story. Guest, and Lee Radziwill.

Training 125

Training 125

Revenue Hub

MARCH 22, 2023

Each year, we look at the global and regional top and bottom three Impact Scores influencing hotels’ performance. Focus on delivering a great customer experience for your guests and training your staff to shine through their attitude and behavior. When guests stay at a hotel, they expect to feel welcomed and cared for.

Maintenance 83

Maintenance Article Book Pricing 83

EATER

OCTOBER 4, 2023

“You can add your cultural ingredients to it and make it your own — I’ve seen dishes from as far as Mexico, to the Philippines, to Africa,” explained Alvarez, who collected many of these recipes in his book, Prison Ramen: Recipes and Stories from Behind Bars. But that’s a different story. And then I put the smoked oysters on top.

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Book Training 129

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your staff to stand out?

Training 52

Training Communication Customer Service Blog 52

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication.

Communication 204

Communication Training Marketing 204

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. From leading software engineering at Macy’s Inc.,

Training 52

Training Marketing Budgeting Customer Service 52

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Even your most seasoned staff can forget things.

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Training POS Systems Communication Document 148

Modern Restaurant Management

JULY 22, 2020

On top of those known problems, restaurant managers have also faced unforeseen and sometimes puzzling challenges. Here’s a true story: a customer asked her waitress if she could inspect the kitchen and go over their sanitizing process. 2 – Demanding Customers. 3 – Online Reviews.

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Sanitation Training Information Presentation 209

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication.

Communication 167

Communication Training Marketing 167

7 Shifts

FEBRUARY 15, 2022

It allows you to tell your story of why you get up every day to go and open up your restaurant. He stresses the importance of storytelling: “You have to tell a story. In his work, he realized that many employees get thrust into management positions without any training. Texting is a valid format for team training.

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Training Server Book Scheduling 179

The Restaurant Times

JUNE 27, 2023

Amidst the diverse challenges faced by restaurateurs, a group of remarkable consultants has emerged, bringing their expertise, creativity, and industry insights to help shape the success stories of countless establishments. Training becomes crucial, but there is often a lack of proficiency in using software systems for inventory management.

Training 98

Training 98

Boutique Hotel News

DECEMBER 20, 2022

Co-founder Suzanne Mahoney explains: “Opportunities to experience physical products are shrinking as shopping moves online – but the hospitality industry offers huge potential for brands to tell their stories and reach their consumers… It’s the ultimate ‘try before you buy’ model”.

Concierge 312

Concierge Book Marketing Information 312

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. No more vanilla because brands know you love Rocky Road, Cookie Dough, or even Pistachio and if you want sprinkles on top! It makes everything easier.

Pricing 216

Pricing Catering Training Marketing 216

Modern Restaurant Management

DECEMBER 10, 2021

Providing top-quality food and service should remain your restaurant’s foremost priority, but you also need to get the word out and attract new customers. A quick look at your POS data will identify the top three selling items on your menu. Train your staff to build other taking points. They tell a story.

Marketing 227

Marketing Information POS Systems Demo 227

Synergy Suite

NOVEMBER 16, 2023

By dissecting these metrics, restaurateurs can navigate the culinary landscape with precision, identifying top performers, refining recipes, and ensuring that the menu not only delights the palate but also aligns seamlessly with the broader goals of customer satisfaction and financial success.

Training 52

Training Presentation Pricing Information 52

Hotel Business

JUNE 20, 2023

The building, which was added to the National Register of Historic Places in January 1979, is located less than a mile from the Mexican border and has a storied history of hosting U.S. ” On the top of the hotel on the 10th floor is the rooftop venue, El Mirador. presidents, celebrities and dignitaries from around the world.

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Reservations Training Marketing Events 105

Hotel Business

JUNE 15, 2023

We must be represented at hospitality universities and local trade schools and show them the success stories of some leaders who have started their careers from the bottom and are now leading the organization. Company culture is everything, and it has been a top priority for Remington to cultivate over the last several years.

Guest Satisfaction 59

Guest Satisfaction Training Marketing 59

Modern Restaurant Management

MARCH 12, 2021

In the process, Clay and her husband, Nick, fell in love with the concept and its story. They immediately jumped to the top of our list.” I truly could not have done it without the support from the Chicken Salad Chick home office and training teams, and I'm still learning and improving every day.

Sanitation 180

Sanitation Accounting Training Marketing 180

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Scheduling 148

Scheduling Training Document Communication 148

7 Shifts

APRIL 3, 2023

Pecking House's even tip split Brooklyn's Pecking House has an origin story that could only take place in 2023. It's effectively counter-service, which can be done with little to no training. The service charge gets added on top of the bill, and staff split it based on their position in the restaurant. "We

Back of House 148

Back of House Front of House Server Budgeting 148

SiteMinder

MAY 6, 2024

Booking engine comparison element 5: Support and training Effective booking engines include multiple support channels like phone, email, live chat, and/or a dedicated helpdesk to resolve any issues swiftly. Complex interface: Can have a steeper learning curve and require more staff training.

Book 52

Book Catering Reservations Information 52

Hotel Owner

JUNE 26, 2023

While that story might be apocryphal, it’s a sentiment that is often on show in the hospitality world. The best waiters and spa therapists know their business and are top salespeople, too. Their upselling expertise is essential and training is the thing that really nets results, so perhaps start there.

Budgeting 119

Budgeting Presentation Training Pricing 119

7 Shifts

JULY 24, 2020

Topics: Hospitality; hiring and training staff; building workplace culture. ?? shares his story of the Marriott brand, from its humble beginnings as a family root beer stand in the 30s to the global leader it is today. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line. Goodreads: 4.09

Book 148

Book Reservations Scheduling Training 148

Modern Restaurant Management

OCTOBER 13, 2020

Among the key takeaways from Rosenberg’s story and in-the-trenches wisdom are: The four primary functions of a leader. Our quality had to be top notch in order to distinguish ourselves from anything else offered in the marketplace. billion in sales when he retired 35 years later. When to take a business public and when to sell.

Training 208

Training Pricing Information Marketing 208

Modern Restaurant Management

FEBRUARY 4, 2021

The top-performing restaurant franchises have robust training and support in place — but that doesn’t always mean it’s centralized and organized. Leadership will find that it doesn’t take much time yet has a high ROI in terms of showing their level of commitment and conveying how valued their franchisees are.

Budgeting 204

Budgeting Document Scheduling Accounting 204

EATER

JULY 7, 2021

In a world of blue box powdered cheese and breadcrumb-topped versions, my family’s macaroni and cheese recipe endures In 2015, I left my hometown of Birmingham, Alabama, to jumpstart my career, wring life of its meaning, and experience what the world had to offer outside of the Deep South.

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Presentation Training Magazine Book 111

EATER

OCTOBER 5, 2022

California’s $45 million program to train more cafeteria aims for better, healthier meals — but labor shortages remain a significant challenge This story was originally published on Civil Eats. During the pre-apprenticeship, Flores trained at one of the district’s middle schools. Justin Sullivan/Getty Images.

Training 89

Training Definition Procurement Budgeting 89

7 Shifts

AUGUST 7, 2020

What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) Because rehiring and training new staff is costly , it’s in your best interest to hire candidates who are in it for the long haul.

Server 125

Server Front of House Accounting Training 125

EATER

JUNE 10, 2020

According to the report, sources described “a workplace that treats people of color as second class to white employees,” denying equal opportunities to nonwhite employees, excluding them from cliques at the magazine, and consistently failing to adequately tell diverse stories. Our mastheads have been far too white for far too long.

Magazine 114

Magazine Accounting Training Pricing 114

7 Shifts

AUGUST 15, 2022

Check out this blog and video on the top 9 interview questions to ask as an owner. Make sure the story involves someone else. It's fine if the story is a grand accomplishment of yours, but spend as much time explaining how it impacted the business as you do yourself. Tell a story. Tell a story. How to Answer.

Scheduling 158

Scheduling Communication Special Events Training 158