Modern Restaurant Management

MARCH 14, 2024

Instead, it introduces a narrative of harmonious enhancement, where data-driven precision and the sommelier's artistry converge, creating a personalized wine journey for every guest's palate. AI's role extends beyond wine selection, revolutionizing aspects from operational logistics to enhancing guest experiences.

Events 189

Events Reservations Communication Presentation 189

Modern Restaurant Management

MAY 15, 2023

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online. Food management practices are essential in delivering fresh food.

POS Systems 197

POS Systems Scheduling Information Marketing 197

Hospitality Net

MAY 17, 2024

In a recent conversation between EHL professor Ian Millar and Pedro Torres, founder of Youverse, they explored the multifaceted concept of digital identity within the hospitality industry. Torres provided a comprehensive explanation of digital identity, emphasizing its role in securely verifying individuals online.

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Revenue Hub

MAY 10, 2024

Guest experience encompasses the overall satisfaction a guest encounters throughout their journey with the brand. Specifically, the guest experience is about creating individual experiences. The importance of guest experience management Brands aim to exceed expectations.

Communication 87

Communication Article Book 87

Modern Restaurant Management

JULY 5, 2023

In today’s highly competitive landscape, marketing departments are focused on getting a 360-degree view of the customer in order to personalize their experiences and maximize customer lifetime value. In other words, it means providing services to individuals through digital platforms and technology.

Cost Reduction 179

Cost Reduction POS Systems Information Communication 179

Hotelogix

JANUARY 31, 2024

The key to success in the ever-evolving hospitality industry lies in providing an exceptional guest experience. Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience?

Guest Services 130

Guest Services Customer Service Demo Book 130

InnQuest

JANUARY 5, 2023

2022 has left businesses in the tourism and hospitality industry with many important learnings, the most important one being – consumer preferences will be ever-evolving and the key to staying successful at all times is to prioritize guest experience. Wrapping Up. About InnQuest.

Travel and Tourism 223

Travel and Tourism Property Management Blog Book 223

Revenue Hub

MAY 3, 2024

In a significant move for secure online interactions, the European Union just approved a new framework for a European digital identity (eID) this past March. This development underscores the growing importance of digital identity, which encompasses secure online representations of who we are.

Document 85

Document Article Budgeting Property Management 85

Hospitality Net

MAY 14, 2024

Topaz Services, a distinguished leader in reservation call handling for independent luxury and lifestyle hotels, proudly unveils its latest innovation: Ressie, an AI-powered virtual assistant designed to elevate guest interactions and drive direct bookings.

Reservations 60

Reservations Book 60

InnQuest

JANUARY 23, 2023

Direct bookings can be made through the hotel’s website, by phone, or in person at the hotel. When choosing a booking engine for your property, ensure it is mobile-responsive to support any screen size, and device types guests may use to make reservations. What are the benefits of direct bookings for a hotel?

Book 218

Book Reservations Concierge Blog 218

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? This data is used to proactively identify hospitality moments above and beyond typical service protocols to elevate the guest experience. This is the blueprint for maximizing Return on Experience (ROE).

Marketing 82

Marketing Travel and Tourism Book Communication 82

Boutique Hotel News

DECEMBER 20, 2022

This means that during periods of high consumer price growth, hotels have been able to raise room rates and pass on these rising costs to guests. Platforms such as Facebook, Instagram and TikTok have rolled out eCommerce strategies including live shopping, product tags and links, to make the shopping experience simple and convenient.

Concierge 312

Concierge Book Marketing Information 312

Revenue Hub

MARCH 12, 2024

Connecting with potential guests using immersive, experiential advertising can build a hotel’s brand recognition and customer base. NB: This is an article from Travelboom Subscribe to our weekly newsletter and stay up to date Millennials now outnumber everyone else; this crowd loves to travel, and they place a high value on experiences.

Marketing 90

Marketing Concierge Article Events 90

eHotelier

MAY 3, 2023

Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce that Carlton City Hotel Singapore has selected Cendyn’s eInsight CRM to help them consolidate their data, streamline their guest communication efforts and provide them with a true 360-degree view of each guest.

Communication 130

Communication Book 130

Hotel Business

MAY 14, 2024

Innocentin will oversee the planning, development and execution of all brand marketing initiatives, including advertising, public relations, social media, the website and digital campaigns. Additionally, he will direct Omni’s customer engagement and Select Guest Loyalty programs.

Marketing 59

Marketing 59

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Reimagining the Drive-Thru Experience.

Back of House 197

Back of House Communication Information Marketing 197

Revenue Hub

MAY 1, 2024

In today’s digital age, a user-centered hotel website plays a crucial role in attracting and converting potential guests into bookings. With travelers increasingly relying on the internet to research and book accommodations, having a website that prioritizes user experience and meets their needs is of utmost importance.

Book 87

Book Article Communication Marketing 87

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

Guest Satisfaction 92

Guest Satisfaction Communication Article Information 92

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. It’s wise to invest in fully featured software options, which offer audit management and compliance tracking capabilities to maximize the safety of your food, guests, and business.

Customer Service 195

Customer Service Scheduling Sanitation Program Management 195

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests. Personalized dining experiences tailored to individual preferences.

Marketing 167

Marketing Catering Communication Pricing 167

Revenue Hub

MARCH 21, 2024

In the hospitality industry, AI’s impact is becoming increasingly significant, offering unprecedented opportunities to enhance hotel operations and guest experiences. This advanced level of personalization will go beyond traditional hospitality services, offering guests an experience that feels exclusively designed for them.

Guest Satisfaction 83

Guest Satisfaction Maintenance Article Scheduling 83

Modern Restaurant Management

AUGUST 31, 2023

Viewers of "The Bear" understand how viral trends tempt first-time guests, but how do restaurants convert those novelty-seekers into brand champions and realize long-term value? Digital offer can be hard to use – if there are too many exclusions or points calculation methods are too complicated, loyalty becomes lost.

Accounting 175

Accounting Magazine 175

InnQuest

OCTOBER 31, 2022

Customers too are increasingly developing a strong preference for staying at hotels where technology is leveraged to build a guest experience that is modern, convenient and seamless. Craft unforgettable experiences for your guests. Craft unforgettable experiences for your guests. Introduction of Robots.

Property Management 221

Property Management Communication Book Information 221

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 92

Marketing Communication Guest Services Strategic Planning 92

STAAH

MARCH 5, 2024

Crafting a strategic plan for guests to make direct bookings at your hotel is crucial, particularly for Gen Z visitors who appreciate technology and unique experiences. In contrast to their predecessors, Gen Z values authentic, personalized experiences, transparency, sustainability , and seamless digital interactions.

Book 84

Book Strategic Planning Catering Marketing 84

Revenue Hub

APRIL 2, 2024

The guest acquisition transforms from a routine marketing effort into a critical business imperative in this environment. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The focus shifts from quantity to quality, from attracting a high volume of guests to attracting the right kind.

Guest Satisfaction 99

Guest Satisfaction Marketing Article Blog 99

STAAH

MAY 7, 2024

Before you realize it, the upcoming peak season will be here, presenting an opportunity to maximize your hotel’s occupancy with satisfied guests. Ensuring guest satisfaction should be the cornerstone of your approach. Let’s explore some effective sales strategies that maintain guest satisfaction while driving bookings.

Marketing 83

Marketing Guest Satisfaction Banquet Operations Book 83

Revenue Hub

MAY 17, 2024

Account Takeover: Fraudsters use stolen personal information (including credit card details) to gain access to a guest’s existing account and make unauthorized charges. By understanding the different types of fraud, you can be more alert to potential red flags and take steps to protect your hotel and your guests.

Reservations 91

Reservations Accounting Document Article 91

Hotel Business

APRIL 26, 2024

to make the travel experience easier. Accommodating room location and type is important, but staying flexible is key: More than 60% of caregivers believe that pre-assigned rooms could make the check-in experience better. What hotels can do : Offer digital check-in/check-out services to limit in-person interactions upon arrival. •

Communication 111

Communication Training Concierge Book 111

Hotelogix

JANUARY 27, 2024

It differs from a Property Management System (PMS), which focuses on hotel operations like room bookings, guest check-ins/outs, and housekeeping management. If a guest opts for a massage at your hotel's spa or eats at your restaurant, the charges for the same will be added to his room charges, and he can pay all at once.

POS Systems 148

POS Systems Property Management Housekeeping Information 148

Revenue Hub

NOVEMBER 22, 2023

Welcome to the world of savvy hotel marketing where understanding and leveraging guest segmentation can transform your business! Understand different guest segments and how to tailor your offers and pricing strategies to meet diverse budgetary needs and preferences. What is Guest Segmentation in the Hotel Industry?

Article 102

Article Book Communication Marketing 102

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

Server 197

Server Guest Satisfaction Magazine Marketing 197

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 93

Communication Guest Satisfaction Article Book 93

Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. In order to achieve long-term success and build essential brand credibility, restaurants must cultivate meaningful experiences and relationships to help drive growth and expansion.

Reservations 197

Reservations Marketing Information 197

Revenue Hub

APRIL 4, 2024

Many of us grew up on the precipice of a new digital era, an inflection point after which innovations seemed to multiply to uncover possibilities that our younger selves might have dismissed as fit for a more distant future – if we imagined them at all. By 2024, 70% of guests are expected to prefer personalized offers.

Book 90

Book Guest Satisfaction Customer Service Pricing 90

Hotelogix

JANUARY 18, 2024

  Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests.    Gain control over guest data: When guests book directly, you have direct access to valuable guest data. Here are some essential features to look for.

Book 130

Book Catering Guest Satisfaction Reservations 130

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. The Future of Payments Payment option variety is changing the dining experience in unthinkable ways. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

POS Systems 167

POS Systems Customer Service Back of House Catering 167