Modern Restaurant Management

AUGUST 12, 2020

With more than 23,000 closures since March, restaurants are one of the industries hardest hit by COVID-19, according to the Yelp Local Economic Impact Report. To help offset all of this, some restaurants have implemented COVID-19 surcharges, either by raising menu prices or adding a fee to the total bill.

Sanitation 209

Sanitation Pricing Information Marketing 209

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.

Server 222

Server Budgeting Information 222

Modern Restaurant Management

MARCH 2, 2021

Prior to COVID-19, I would have told my clients that the most important key to success in the restaurant/bar/hospitality business is customer service. But COVID-19 has turned our industry on its head. Specifically, they need to: Trust that we as owners/managers are doing everything possible to keep them safe.

Sanitation 185

Sanitation Training Customer Service Presentation 185

Modern Restaurant Management

MAY 23, 2023

The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic. Changing Trends and the Importance of Exceeding Expectations Before the pandemic, dining out was a common way for people to socialize and unwind.

Definition 167

Definition Customer Service Catering Information 167

Modern Restaurant Management

OCTOBER 30, 2023

It’s a trend well-known to restaurant operators, and yet each year brings the same scramble: young people who provided a ready supply of flexible labor over the summer simultaneously change their patterns – resigning to focus on school, moving back to college, or limiting their availability to accommodate other activities.

Scheduling 198

Scheduling Events Communication 198

7 Shifts

APRIL 20, 2020

The government of Canada recently released the Canada Emergency Response Benefit (CERB), which is just the most-recent addition to the robust relief programs Canada is offering to help support individuals and business owners during the time of crisis brought on by COVID-19. Can I apply for the CERB if I was not working before COVID-19?

Article 150

Article Blog 150

Modern Restaurant Management

SEPTEMBER 29, 2020

Food safety is on the plate for this week's episode of The Main Course as host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia speaks with Francine Shaw , the CEO of Savvy Food Safety , about the need for proper food handling guidelines and employee education. To listen, click here.

166

166

Modern Restaurant Management

NOVEMBER 22, 2021

Amid all the unknowns COVID-19 has served up over the past year and a half, a few certainties have emerged. The solution for an increasing number of marketers is online reputation management. Managing brands online is rapidly growing in importance, particularly in this pandemic business environment.

Marketing 227

Marketing Information Reservations 227

Modern Restaurant Management

OCTOBER 7, 2021

Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19.

Reservations 197

Reservations Kitchen Operations Front of House Back of House 197

Modern Restaurant Management

OCTOBER 28, 2020

It’s a workforce of over 15 million people that all contribute to our country’s economy and culture in a major way. While the hospitality industry has undeniably been hit hard during the COVID-19 pandemic, it’s a resilient sector that is already starting to recover. Consider Candidates from Other Industries.

174

174

Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. Everyone agrees that with COVID-19, the public has a heightened safety awareness. Remember the pre-COVID world? During COVID and post COVID shutdown, there’s a whole new dynamic- safety.

Training 218

Training Download Sanitation Events 218

Modern Restaurant Management

JULY 9, 2020

The global pandemic of Covid-19 is fast tracking infection control technologies and products in public restrooms. Even before Covid-19, European restroom models with gender-neutral layouts were gaining popularity. Before Covid-19, the design community was seeing a lot of antimicrobial layers and coatings on products.

Facility Management 180

Facility Management 180

Modern Restaurant Management

APRIL 14, 2020

For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three and What’s Next?: The National Restaurant Association-managed site also provides a direct connection to the industry’s grassroots engagement platform.

Information 212

Information Download Marketing Accounting 212

Modern Restaurant Management

JULY 13, 2020

"COVID-19 has disrupted, and will likely continue to disrupt, business models and plans. " The restaurant industry has been one of the hardest hit by COVID-19, with sales dropping 40 percent during the month of May, according to Black Box Intelligence. ." The restaurant industry is no exception.

Customer Service 216

Customer Service Reservations Communication Sanitation 216

Modern Restaurant Management

JULY 14, 2020

With dining rooms having been shut down for the majority of 2020, the only option for people to visit their favorite restaurants has been through takeout or delivery. You need to adapt your restaurant’s social media marketing approach in the “new normal” of COVID-19. The Power of Social Media for Restaurants.

Marketing 216

Marketing Pricing Events 216

7 Shifts

APRIL 1, 2020

These changes mean that many restaurant workers (and managers) find themselves low on hours, or out of a job altogether—which is taking a toll on the mental health of restaurant workers worldwide. Fortunately, there are many things that you can do to combat malaise amidst COVID-19.

Download 146

Download Scheduling Information Training 146

Modern Restaurant Management

JUNE 3, 2021

Restaurants took a huge hit during the pandemic, and still have the longest climb back to pre-COVID-19 employment levels, according to the National Restaurant Association. These tools offer employees an easy and secure way to manage their wages, even if they don’t have bank accounts.

Front of House 180

Front of House Events Budgeting Scheduling 180

Modern Restaurant Management

JULY 22, 2021

Not just quite but we can already see some effects of COVID-19 in the hospitality industry, especially restaurants. First of all, with so many people still working from home and taking regular video calls instead of meetings, breakfast and lunch demand has significantly dropped. Is it over yet? Make the Most Out of Data.

POS Systems 209

POS Systems Definition Catering Reservations 209

Modern Restaurant Management

APRIL 21, 2021

The Pre-Covid Restaurant Sector Was Thriving. It’s no secret that people love eating out, with data from YouGov showing that in January 2020, 65 percent of people bought food from a restaurant at least once a fortnight. People are Planning Their Return to Restaurants. Government Incentives.

Budgeting 198

Budgeting Marketing 198

7 Shifts

FEBRUARY 4, 2021

From paper schedules and lineups around the block, to 7shifts and delivery-only doughnuts, it’s safe to say that Beechwood has evolved a lot in recent years—mostly thanks to COVID. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Scheduling 148

Scheduling Communication Book Information 148

Modern Restaurant Management

NOVEMBER 17, 2020

McDonald’s is among the growing number of employers to be hit with a lawsuit by a group of Chicago employees claiming the company failed to meet expert recommendations and government guidance for on-the-job protections against COVID-19. Make sure people are trained in safety measures. Claims management counts.

Document 208

Document Training 208

7 Shifts

APRIL 24, 2020

The outbreak of COVID-19 in early 2020, and subsequent social distancing and self-isolation protocols have wreaked havoc on restaurant workers everywhere. Staying informed While the news may be overrun with COVID-19 updates 24/7, staying informed about the situation can help keep you safe.

Budgeting 141

Budgeting Server Blog Information 141

EHL Insights

NOVEMBER 21, 2023

In the wake of the Covid 19 pandemic, talent management challenges have been propelled to the top of the agenda in many industries. million people were employed in the cruise industry in 2019, by 2022 that number had dropped by almost 40%. However, the cruise industry has been particularly hard hit. While more than 1.8

52

52

Modern Restaurant Management

JULY 31, 2020

It should be noted that pre-COVID, restaurant chain Chapter 11 or 7 bankruptcy filings were on the rise despite a strong economy. Even in pre-COVID 2020, at least five restaurant chains filed for bankruptcy protection. A Little History. providing and requiring PPE; taking reservations only for seating).

Article 177

Article Reservations Pricing Marketing 177

Modern Restaurant Management

FEBRUARY 23, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia gets into a spirited discussion about to-go cocktails, 2021 beverage trends and more with Nicole Quist, Beverage Director for bartaco. Things at bartaco changed when COVID-19 became reality.

179

179

EHL Insights

NOVEMBER 21, 2023

In the wake of the Covid 19 pandemic, labor shortage and talent management challenges have been propelled to the top of the agenda in many industries. million people were employed in the cruise industry in 2019, by 2022 that number had dropped by almost 40%. However, the cruise industry has been particularly hard hit.

52

52

Hotel Owner

DECEMBER 21, 2022

Birmingham-based asset management company, Switch Hospitality, has “signalled a strong return for its West Midlands hotel portfolio” post Covid-19, with both the Park Regis in Birmingham and the Holiday Inn Express Birmingham South exceeding 2019 sales figures. decline in occupancy across 2022 for Birmingham as a whole.

Book 105

Book 105

Modern Restaurant Management

OCTOBER 28, 2021

With COVID-19 continuing to be a consideration for consumers across the U.S., Earned media are things like local news stories about the restaurant, mentions in trade or travel stories about your region, online reviews, word of mouth and even mentions of your business on other people’s social media pages.

Communication 203

Communication Customer Service Information Sanitation 203

Modern Restaurant Management

JANUARY 19, 2023

After all, people go to restaurants to eat. Unless your kitchen is managed by an award-winning, cookbook writing, celebrity chef, you will need to move beyond great food to elevate your restaurant above the competition. While the menu focuses on what people taste, the atmosphere focuses on what people see.

Presentation 180

Presentation Marketing 180

Modern Restaurant Management

FEBRUARY 16, 2021

As we venture further into 2021, here are the trends from the COVID era we believe are here to stay: Food Safety Will Remain Consumers’ Top Concern. As the pandemic spread, one of the biggest deterrents from people frequenting their favorite restaurants was concern of exposure to the COVID-19 virus.

Communication 223

Communication Marketing 223

Modern Restaurant Management

APRIL 2, 2021

Many people are hesitant to work in highly interactive settings because of COVID-19, while some have found new careers during quarantine and others are hesitant to return to work due to elevated unemployment benefits. For operators with several locations, provide contest-type incentives for managers.

209

209

Modern Restaurant Management

AUGUST 12, 2020

As the COVID-19 pandemic continues to significantly impact and disrupt businesses in all sectors, it has become clear that the restaurant industry has been one of the hardest hit by the crisis. Here are a few strategies restauranteurs can adopt to stay afloat in the challenging COVID-19 environment: 1. Revamping the Menu.

Accounting 204

Accounting Information Scheduling Reservations 204

Modern Restaurant Management

APRIL 24, 2020

Given the rapidly changing direction and news on COVID-19, there is a need for multi-location businesses to adjust marketing strategies immediately. It's essential to recognize that COVID-19 has severely affected the lives of many people worldwide. Here are four. Lead with Empathy. Provide Value.

Marketing 187

Marketing Communication Information Book 187

Modern Restaurant Management

JULY 16, 2020

The restaurant industry is difficult in the best of times, let alone when a worldwide pandemic forces closures, customers are forced to stay in their homes, told to social distance for months, and state government regulation telling owners and managers when you reopen shops or when they can be at half capacity. The odds are humbling.

Information 132

Information Catering Accounting 132

Hotel Owner

MAY 17, 2023

It stated that “a combination of Brexit and the Covid-19 pandemic have additionally impacted staffing for the hospitality industry and recruitment has continued to be a huge challenge post-pandemic”. We are also hoping to launch a mentoring scheme, involving ‘shining stars’, and executive leaders, to inspire and encourage others.”

Events 105

Events 105

Modern Restaurant Management

SEPTEMBER 8, 2021

Hygiene and cleanliness often go hand in hand, but adoption and follow-through with measures like disinfection , handwashing , and hand sanitizer use within commercial facilities were not as consistent prior to the COVID-19 pandemic. Employees also worry about the level of cleanliness at their workplace. What Can You Do Now?

Sanitation 196

Sanitation Communication POS Systems Training 196

Modern Restaurant Management

JANUARY 30, 2023

Restaurateurs are seeing the light at the end of the COVID-19 tunnel due to a variety of factors. This migration could be a goldmine for casual/fast food brands if only they had the people to support them. IoT puts that data front and center so restaurants can improve staff training and operations management at scale.

Facility Management 190

Facility Management Budgeting Training Pricing 190