Lodging Magazine Operations

AUGUST 11, 2022

Among the pandemic’s more manageable impacts on hotel operations was the immediate need to retrain housekeeping staff on sanitation practices. The post The Road Back: Ensuring Housekeeping Operations Meet Renewed Expectations appeared first on LODGING Magazine. Foggers and electrostatic sprayers were implemented […].

Housekeeping 56

Housekeeping Sanitation Magazine Training 56

Hotel Owner

JANUARY 2, 2024

The students have spent two days working in a local Premier Inn, covering all departments including reception, the restaurant, kitchen, and housekeeping as part of Whitbread’s youth strategy to support 500 young people this academic year in accessing a career in hospitality.

Training 98

Training Housekeeping 98

eHotelier

JULY 12, 2023

Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

Resort Management 130

Resort Management Concierge Housekeeping Training 130

Hotel Owner

MARCH 10, 2023

Here are some tips on how to keep staff training records up to date at your hotel Establish a training program Creating a comprehensive training program is important for ensuring that your employees receive the necessary training to perform their jobs effectively.

Training 52

Training Housekeeping Communication Information 52

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Lodging Magazine

NOVEMBER 2, 2023

Aaron Jones, Raines Company Housekeeping Task Force director, hails technology that eases hotelier headaches related to providing housekeeping services. However, he stated, when it comes to training, there’s no substitute for the kind of personal attention he provides to all new hires.

Housekeeping 52

Housekeeping Training Magazine 52

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is why comprehensive staff training creates a sense of purpose, a commitment to service excellence, and a deep understanding of the hotel’s ethos. Let’s jump right in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Hotelogix

FEBRUARY 13, 2024

Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. Orchestrating housekeeping and maintenance schedules manually for an extensive property is fraught with challenges, risking guest dissatisfaction due to unavailability or unpreparedness of rooms.

Housekeeping 148

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 148

Hotelogix

FEBRUARY 22, 2024

It will likely boost your efficiency if you can execute tasks like assigning room to housekeeping and accessing reports on your mobile devices from wherever you want.  Don't delay adopting a cloud solution if they complain about complex workflows and navigation, longer training curves, etc. 

Guest Satisfaction 130

Guest Satisfaction Housekeeping Demo Blog 130

AHLEI

JULY 23, 2019

A new California law requiring businesses to train all employees in preventing sexual harassment has the potential to make your organization more productive and more profitable. Training isn’t meant to be punitive,” said Amy Oppenheimer, a California attorney with more than 30 years of experience in employment law.

Training 52

Training Housekeeping Scheduling Information 52

Hotel Business

JULY 19, 2023

Your housekeeping and maintenance staff will likely bear the brunt of the responsibility in the immediate aftermath of encounters between bed bugs and guests. Every hotelier should be confident that their staff has been trained to identify a bed bug and understand the importance of alerting their manager.

Housekeeping 98

Housekeeping Maintenance Communication Article 98

Hotel Business

MAY 25, 2023

So, Safety Services Management (SSM) , a fentanyl remediation company comprising firefighters, law enforcement and industrial hygienists, just announced the launch of an online training program tailored specifically for the hotel industry. Shortly after EMS left, housekeeping began cleaning the room.

Housekeeping 59

Housekeeping Training Service Management Information 59

STAAH

APRIL 9, 2024

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Training programs can equip employees with the skills and knowledge necessary to identify revenue opportunities and deliver exceptional service.

Guest Satisfaction 93

Guest Satisfaction Housekeeping Facility Management Maintenance 93

Hotel Owner

OCTOBER 11, 2023

His main responsibilities include overseeing guest services, housekeeping, maintenance, and managing cost control. She will assist with staff rotas, training, and with supervising the bar, restaurant, and kitchen departments.

Housekeeping 98

Housekeeping Maintenance Guest Services Training 98

AHLEI

NOVEMBER 30, 2022

Challenges include a lack of basic management skills, on-the-job training, development difficulties, and the need to support a broader range of operational tasks. Vetted by the industry – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible.

Training 96

Training Training & Development Housekeeping Hospitality Management 96

Hotel Owner

JANUARY 8, 2024

Alongside her appointment, there is an ongoing recruitment drive underway covering everything from managerial positions to front-of-house and housekeeping staff, which will see the team’s headcount increase over the coming months. The Holiday Inn Blackpool is council owned and is part of the city’s wider regeneration project, Talbot Gateway.

Marketing 98

Marketing Front of House Housekeeping Training 98

Revenue Hub

SEPTEMBER 1, 2023

Want to keep track of check-ins and check-outs, manage housekeeping tasks and offer mobile check-in to speed up the process? Substandard Cleaning Dirty towels, missing toilet paper rolls, bedding stains and insufficiently clean floors – these are some of the most common housekeeping complaints.

Guest Satisfaction 103

Guest Satisfaction Housekeeping Maintenance Pricing 103

Hotel Owner

NOVEMBER 13, 2023

Whitbread, which owns UK hotel company Premier Inn, has been working with specialist colleges for over a decade and has built mini-Premier Inn hotels on site at Derwen and Hereward colleges in Oswestry and Coventry – identical to ‘real’ hotels – which operate as training facilities for students.

Housekeeping 94

Housekeeping Training 94

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Staff Training: Train your staff to handle overbooking situations professionally and provide alternative solutions to guests. Maintenance and scheduling are crucial.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Larry Mogelonsky

DECEMBER 4, 2023

A pivot point for example here is that daily housekeeping with turndown service is a must. Stay: Is daily housekeeping in sync with the guest’s schedule? How have you made the daily housekeeping turndown service unique to the property? How will you greet the guest upon arrival? Departure: How have you made the departure easy?

Housekeeping 100

Housekeeping Pricing Scheduling Reservations 100

Modern Restaurant Management

FEBRUARY 24, 2022

So where are the servers, the hotel housekeepers, and prep cooks? There are a few reasons: New employees often lack training; ill-equipped and inexperienced workers sustain more injuries trying to use machinery or tools with which they are not familiar. A recent jobs report revealed 6.6 million jobs were created in the last year.

Training 197

Training Housekeeping Server Article 197

Hotel Business

OCTOBER 5, 2023

OTH’s Felsen agreed, stating that the ripples of the problem spread across each property, from housekeepers to dishwashers to front desk personnel. He said that his company has been aggressive in implementing training innovations as well as tech solutions to promote recruiting as well as retaining associates.

Training 116

Training Housekeeping Scheduling Guest Services 116

Hotel Owner

JANUARY 12, 2024

Covering everything from managerial positions to front-of-house and housekeeping staff, the campaign aims to attract talented, local individuals who can express their personalities within their role. The development is placed off the side of the train station, offering a central hub for both business and leisure guests arriving in Blackpool.

Front of House 98

Front of House Housekeeping Training Hospitality Management 98

Hotel Owner

MAY 25, 2023

It said the positions are available across food and beverage, housekeeping, spa and beauty, grounds and maintenance and activities and leisure. Scotland’s largest independent hotel group, Crieff Hydro Family of Hotels, has launched a summer recruitment drive in readiness for what is anticipated to be a “buoyant summer”.

Book 105

Book Housekeeping Maintenance Training 105

Hotel Owner

APRIL 15, 2024

Staff training Staff members should be trained in pest identification and management. In order to train staff properly hoteliers can work with professional pest control companies such as The British Pet Control Association (BPCA) that offers online and tutor-led courses for pest management.

Training 98

Training Housekeeping Sanitation Book 98

Hotel Business

JANUARY 30, 2023

Alternatively, housekeeping staff can be trained to conduct these impromptu inspections during linen exchange and room turnover. It works continuously 24/7 for two years, with no maintenance required, and it can be installed by your own housekeeping staff as easily as a fitted sheet.

Housekeeping 109

Housekeeping Maintenance Information Article 109

Hotel Owner

JULY 12, 2023

Haven Holidays has open placements in food and beverage, housekeeping, and leisure and activities. The company is calling on job seekers to apply for its various available positions, from full-time to part-time roles, evening and weekend working hours, and multi-functional positions across various departments.

Housekeeping 105

Housekeeping Training Book Marketing 105

Hotel Business

DECEMBER 21, 2023

Amenities include: Fully equipped kitchens with full-sized refrigerators, dishwashers, stovetops, microwaves, flatware, cookware and plenty of counter space Spa-style bathrooms Large closets and additional open and closed storage Free WiFi Pet-friendly options Weekly housekeeping Select number of premium one-bedroom suites that feature in-room washer (..)

Housekeeping 59

Housekeeping Training Marketing 59

Hotel Owner

MARCH 10, 2023

Ensure that staff members understand their roles and responsibilities and provide any necessary training or support. Cross-train staff Cross-training staff is an effective way to ensure that there is adequate coverage during busy periods. Hold regular meetings to communicate expectations and provide updates.

Communication 52

Communication Housekeeping Training Maintenance 52

Horizon Hospitality

JUNE 26, 2023

Even if there are limited formal education opportunities for a particular role, like in housekeeping or food and beverage, you can still help them grow. Cross-training can also help teams feel more resilient for any future challenges. Implement department rotations to expose them to new paths.

Scheduling 130

Scheduling Housekeeping Presentation Training 130

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Revenue Hub

DECEMBER 12, 2022

To prevent this, give staff the training and resources they need to deliver excellent customer service. . According to a 2017 survey by Axonify , 92 percent of US adults claim that well-planned training increases their workplace engagement. Use your PMS’ housekeeping report to ensure that each room is clean and sanitized.

Housekeeping 81

Housekeeping Training Reservations Sanitation 81

Metasphere

MARCH 20, 2022

Cross Train Your Employees. Stop With Daily Housekeeping. Cross Train Your Employees Looking ahead, you can anticipate a higher demand this year. Stop With Daily Housekeeping Another tactic to overcome the labor crisis and reduce operational costs is to follow Hilton's steps and stop with your daily housekeeping.

Housekeeping 52

Housekeeping Blog Training Pricing 52

Serviced Apartments

AUGUST 21, 2023

The apartments are located on the eleventh floor above an office building next to Waterloo train station. Housekeeping rely on chemical free products to clean the apartments, and sheets are washed with Ozone and delivered by electric vehicles. Units range from one and two bedrooms offering a mix of river and city views.

Housekeeping 52

Housekeeping Training 52

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. This information can help housekeeping staff plan their time more effectively and ensure that all rooms are clean and ready for guests. Reduced costs (wages and training). Digital check-in kiosks.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130