Revenue Hub

SEPTEMBER 1, 2023

Or perhaps there’s a maintenance issue in the room, such as a leaky faucet. If the maintenance staff can’t solve the issue, consider giving guests another room. Want to keep track of check-ins and check-outs, manage housekeeping tasks and offer mobile check-in to speed up the process?

Guest Satisfaction 101

Guest Satisfaction Housekeeping Maintenance Pricing 101

Hotel Owner

MAY 25, 2023

It said the positions are available across food and beverage, housekeeping, spa and beauty, grounds and maintenance and activities and leisure. Scotland’s largest independent hotel group, Crieff Hydro Family of Hotels, has launched a summer recruitment drive in readiness for what is anticipated to be a “buoyant summer”.

Book 105

Book Housekeeping Maintenance Training 105

Hotel Business

JULY 19, 2023

Your housekeeping and maintenance staff will likely bear the brunt of the responsibility in the immediate aftermath of encounters between bed bugs and guests. Every hotelier should be confident that their staff has been trained to identify a bed bug and understand the importance of alerting their manager.

Housekeeping 98

Housekeeping Maintenance Communication Article 98

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Hotel Business

JANUARY 30, 2023

Alternatively, housekeeping staff can be trained to conduct these impromptu inspections during linen exchange and room turnover. It works continuously 24/7 for two years, with no maintenance required, and it can be installed by your own housekeeping staff as easily as a fitted sheet.

Housekeeping 109

Housekeeping Maintenance Information Article 109

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Depending on the hotel and the training opportunities available, this can be an entry level position. This role oversees all systems used to manage bookings, schedule maintenance and facilitate communications.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Owner

MARCH 10, 2023

Ensure that staff members understand their roles and responsibilities and provide any necessary training or support. For example, if a guest checks in with a maintenance issue, ensure that staff members understand that this takes priority over other tasks. Hold regular meetings to communicate expectations and provide updates.

Communication 52

Communication Housekeeping Training Maintenance 52

Hotel Business

OCTOBER 2, 2023

Staff members are trained to constantly be on the lookout for risks throughout the facility and either take steps to eliminate the risk or inform management. Make sure your fitness vendors provide you with a comprehensive maintenance contract. Perform quality control. Invest in staff. Consider offering a waiting list.

Maintenance 116

Maintenance Housekeeping Sanitation Blog 116

Revenue Hub

DECEMBER 12, 2022

To prevent this, give staff the training and resources they need to deliver excellent customer service. . According to a 2017 survey by Axonify , 92 percent of US adults claim that well-planned training increases their workplace engagement. Use your PMS’ housekeeping report to ensure that each room is clean and sanitized.

Housekeeping 78

Housekeeping Training Reservations Sanitation 78

Hotel Business

NOVEMBER 30, 2022

Everyone from the general manager to the front desk, from housekeeping to maintenance—everyone plays a role in either preventing the bed bug incident or dealing with the aftermath. A bed bug incident impacts everyone on your staff. Without question, bed bugs can exacerbate the pain from the ongoing labor shortage.

Housekeeping 52

Housekeeping Sanitation Maintenance Training 52

SiteMinder

SEPTEMBER 10, 2023

It enables you to establish revenue benchmarks, control operational expenditures , allocate resources judiciously, and prepare for contingencies such as economic downturns or unexpected maintenance issues. Contingency planning : Include a contingency fund to address unexpected situations like maintenance emergencies or economic downturns.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

NOVEMBER 27, 2022

If you are ready to brush up on all things housekeeping, this blog covers everything from hotel room cleaning checklists to tips and software to support your team. A hotel room cleaning policy lays the foundation for all housekeeping-related activities. Update housekeeping checklists when new amenities are added.

Housekeeping 59

Housekeeping Back of House Scheduling Blog 59

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Revenue Hub

JANUARY 17, 2023

Today this is a runaway train in most businesses and hotels are no different. Even if it is the housekeeping staff receiving and recording the maintenance items and vice versa, you need someone independent to verify that what you are ultimately paying for is what has arrived at the hotel. Credit Cards.

Article 84

Article Housekeeping Maintenance Presentation 84

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotel Owner

MARCH 15, 2023

Key Positions Recruit for critical roles, including general manager, front desk staff, housekeeping, and maintenance, to ensure smooth operations. Staff Training Invest in staff training to ensure your team is well-versed in your hotel’s policies, procedures, and brand values.

Book 105

Book Housekeeping Marketing Training 105

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Practical experience working in restaurants can give you on-the-job training. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Les Roches

AUGUST 12, 2022

Part of your role can include managing a group of departmental managers and overseeing budgets, sales targets, recruitment, customer complaints, building maintenance, housekeeping, and all licensing and health and safety regulations. Housekeeping manager In larger hotels, you might find a dedicated housekeeping manager.

Communication 52

Communication Housekeeping Customer Service Training 52

Hotel Business

FEBRUARY 23, 2023

A trained installer should always install Mincey products, and we highly recommend using a certified installer listed on our website. We also provide training to those purchasing our products as needed. Low maintenance: Hotels with Mincey panels and pans don’t have to worry about keeping up with costly maintenance.

Maintenance 52

Maintenance Housekeeping Training Customer Service 52

Les Roches

JANUARY 8, 2024

With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping. This includes reducing errors, boosting efficiency, and carrying out our seamless maintenance tracking, housekeeping scheduling, and payroll management. Sometimes simple systems can cater perfectly well to everything you need.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. Hotel labour costs encompass salaries, benefits, training, and even recruitment expenses.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

SiteMinder

SEPTEMBER 13, 2022

It is a term that refers to more than a checklist of items but relies on careful consideration and training to achieve the desired outcome in the world of hospitality. Supported by training, the implementation of SOPs leads to consistency and sets expectations and guidance to meet and exceed requirements.

Document 75

Document Training Reservations Information 75

Hotel Business

NOVEMBER 14, 2022

The software also integrates hotel operations, including the front desk, accounts receivable, housekeeping and maintenance, point of sale, and inventory management. “A A major benefit of HotelKey’s platform is its user-friendly, self-guided training technology,” said Ted Hutchins, chief information officer, Red Roof.

Reservations 59

Reservations Housekeeping Training Maintenance 59

SiteMinder

OCTOBER 11, 2022

Housekeeping. A housekeeping module within your PMS system can connect housekeeping staff to the front-office team. The key functionality of the housekeeping module is for property maintenance, such as management of room status, cleaner assignment and assignment of tasks for housekeepers.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

The Restaurant Times

MAY 12, 2020

Compared to a traditional restaurant, setting up a cloud kitchen requires low capital expenditure, has fewer maintenance costs and needs a smaller yet well-designed space and infrastructure to start off the business with. According to a study, the global Cloud Kitchen market is expected to reach USD 2.63 Billion by the year 2026. Automation.

Procurement 72

Procurement POS Systems Back of House Housekeeping 72

Xotels

NOVEMBER 2, 2021

Empower your Employees Foster an environment centered around empowerment and training. Learning from different angles within the hotel will make this process a lot easier, so make sure to include cross-training between different departments and information sharing an integral part of the road towards empowerment. Housekeeping .

Communication 52

Communication Housekeeping Information Article 52

Les Roches

JANUARY 23, 2024

These include: Housekeeping Receptionists/customer service associates Spa therapists Resort management Revenue manager Luxury management Hotel general manager Chefs / bartenders Food and beverage manager. Professional advancement Many private islands invest heavily in staff training and actively promote inte­rnal advancement.

Resort Management 52

Resort Management Customer Service Communication Housekeeping 52

SiteMinder

JANUARY 8, 2024

The travel and tourism sector relates to services that help move people from place to place, such as buses, cabs, planes, trains etc. Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

The travel and tourism sector relates to services that help move people from place to place, such as buses, cabs, planes, trains etc. Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Hotel Business

JANUARY 9, 2023

The first steps you should take involve your maintenance and housekeeping staff. Unless you have someone on your maintenance staff who is trained and licensed, treating the infestation yourself can often make the problem worse. Your guests want healthy, comfortable rooms.

Maintenance 111

Maintenance Housekeeping Document Training 111

eZee Absolute

NOVEMBER 19, 2023

Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Solution Training the new workforce on a regular basis is the only remedy available. Housekeeping issues Challenge Cleanliness is a basic requirement of every guest.

Housekeeping 98

Housekeeping Travel and Tourism Book Marketing 98

Hotel Owner

MARCH 20, 2024

Eliminate toxic product use By switching to organic products for cleaning, you are protecting the health of both guests and housekeeping staff and making a significant impact in reducing water pollution. Whenever possible, using native plant species helps ensure their survival without the need for excessive watering or maintenance.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Hotel Business

MAY 31, 2023

Aavgo’s Smart Reception kiosk connects guests with a certified and trained front-desk agent who is dedicated exclusively to helping manage operations at a single property. Opening, managing and responding to housekeeping and maintenance ticket requests. and Canada. Responding directly to online reviews.

Housekeeping 98

Housekeeping Maintenance Training Reservations 98

Hotel Business

NOVEMBER 16, 2022

Your housekeeping staff should have a plan for reporting suspected bed bugs, whether they are documenting complaints digitally or on paper. Your housekeeping staff should be searching for signs of bed bug activity while they are routinely changing linens. Your guest-facing staff should also be trained in de-escalation tactics.

Housekeeping 64

Housekeeping Maintenance Document Catering 64

SiteMinder

DECEMBER 20, 2023

Train your staff to develop their skills in this area, too, so you can impress your guests at each and every point of contact. Continue to hone your communication skills, as the value of these just can’t be overstated for people working in hotels. You need to be a clear communicator who can listen well and step into the shoes of each guest.

Book 59

Book Housekeeping Pricing Communication 59