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INNSiDE Manchester to undergo guest safety training course

Hotel Owner

INNSiDE Manchester, part of the MeliĆ” Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.

Training 105
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Nicholas Untermann named Resort Manager of Terranea Resort

eHotelier

Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

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Everything You Need To Know About Hotel Operations Management

InnQuest

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Guest Personalization: What It Is and What It Isnā€™t

Revenue Hub

Receiving a text that says, ā€œWelcome to the hotel, Iā€™m Vicky, your Virtual Concierge.ā€ A housekeeper who sees all the childrenā€™s clothing and toys in the room and leaves you extra towels. Find out more about Kennedy Training Network The post Guest Personalization: What It Is and What It Isn’t appeared first on Revenue Hub.

Concierge 102
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A Roadmap to Enhanced Hotel Operations: 10 Strategic Insights

eZee Absolute

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is why comprehensive staff training creates a sense of purpose, a commitment to service excellence, and a deep understanding of the hotel’s ethos. Letā€™s jump right in.

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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Depending on the hotel and the training opportunities available, this can be an entry level position. The conciergeā€™s job is to greet guests and assist with queries. Reservation agent. Front of house manager.

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Automation in the Hotel and Motel World

InnQuest

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. Digital folders.