Hotel Business

SEPTEMBER 7, 2023

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. Currently, just 13% of branded hotels evaluated are meeting these criteria.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

Industry Insights Lodging Magazine

SEPTEMBER 7, 2023

TROY, Michigan—After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance, and staffing. According to the J.D. In the span of a year, […] The post J.D.

Guest Satisfaction 63

Guest Satisfaction Maintenance Magazine 63

Revfine

DECEMBER 9, 2023

Hotel Departments Hotel departments are integral units within a hotel that collaborate to provide exceptional guest experiences and efficient operations. Key Takeaways Diversity The post Hotel Departments: Learn About All the 7 Sections of a Hotel appeared first on Revfine.com.

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Guest Satisfaction Housekeeping Maintenance 52

Hotelogix

FEBRUARY 1, 2024

Independent hotels stand out in the bustling hospitality industry with their unique charm and personalized service. To deal with it, they need user-friendly hotel management software. However, this dedication often comes with a trade-off - grappling with the complexities of hotel management. Let's dive in to know more.  

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Guest Satisfaction Training Budgeting Demo 130

Hospitality Net

AUGUST 18, 2023

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.

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Guest Satisfaction Housekeeping Maintenance 87

InnQuest

JUNE 8, 2023

Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations. Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations.

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Maintenance Guest Satisfaction Pricing Marketing 135

STAAH

MARCH 26, 2024

In today’s digital age, social media has become a powerful tool for hotels to engage with guests, build brand awareness, and drive bookings. However, with so much content out there, it can be challenging for hotels to get noticed among all the competition.

Travel and Tourism 92

Travel and Tourism Guest Satisfaction Housekeeping Events 92

Hotel Business

AUGUST 1, 2023

A Certificate of Occupancy (CO) is a vital requirement before opening your new-build/renovated hotel. Their inspections may cover aspects like secure storage of guest data, proper network security measures and adherence to relevant privacy laws. Without it, you’re subject to massive, compounding fines! Talk to an expert.

Maintenance 98

Maintenance Guest Satisfaction Communication Back of House 98

Revenue Hub

JULY 24, 2023

The demand for hotel accommodations is closely linked to the demand for travel to a specific destination. Without compelling reasons to visit a particular destination, hotels will find it difficult to generate demand independently. Here are a few aspects of how to manage a seasonal closed hotel. Let’s take a closer look.

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Maintenance Travel and Tourism Special Events Guest Satisfaction 79

STAAH

APRIL 9, 2024

Hospitality belongs to a category of industries known as perishable asset industries, where the product, whether it be a hotel room, a restaurant table, or a flight seat loses its value if it goes unsold. Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value.

Guest Satisfaction 94

Guest Satisfaction Housekeeping Facility Management Maintenance 94

Larry Mogelonsky

DECEMBER 11, 2023

The start of the fourth quarter brings on the all-too-important annual tradition of budget planning for next year, and yet 2024 ‘s specific challenges have given the more heavily integrated hotel technologies a unique time to shine. How is this done, though?

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Housekeeping Maintenance Scheduling Property Management 100

Revenue Hub

SEPTEMBER 1, 2023

Imagine a guest arrives at your hotel, ready to have a memorable stay, and something doesn’t go as expected. NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation.

Guest Satisfaction 102

Guest Satisfaction Housekeeping Maintenance Pricing 102

Revenue Hub

FEBRUARY 21, 2024

This begs the question: why is the hospitality sector, especially hotels, lagging in harnessing this potent tool for revenue generation? It’s about using vouchers as a strategic tool to enhance direct bookings and guest loyalty. This requires a nuanced understanding of the customer’s current engagement level with your hotel.

Guest Satisfaction 94

Guest Satisfaction Maintenance Book Article 94

Hotel Business

NOVEMBER 27, 2023

Most people love surprises, but not everyone, especially a hotel GM who has just found out a guest complaint after it’s become a crisis. They have that support on there, but also that guest isn’t waiting days [for the issue] to be taken care of.” I see maintenance already closed it out. Is everything good?’

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Maintenance Communication Guest Satisfaction Information 111

Hotel Owner

OCTOBER 6, 2022

As independent hoteliers venture into a post-pandemic marketplace with a mix of renewed optimism and understandable uncertainty, one thing is clear: Hotel tech solutions will play an essential role in recapturing revenue and elevating guest experiences. Insights about hotel PMS technology. Louise Casamento .

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Guest Satisfaction Download Maintenance Information 105

Hotel Owner

APRIL 11, 2024

The 144-room modern, stylish and centrally-located hotel is just a short walk from Blackpool’s iconic seafront and buzzing town centre. While it’s in a prime position to attract guests, it takes more than that to make a hotel memorable enough to bring people back for more.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance Book 52

SiteMinder

SEPTEMBER 7, 2023

What are hotel fees? Hotel fees encompass a range of extra charges guests may pay for amenities and services. However, they are more than just additional charges on a guest’s bill. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Revenue Hub

OCTOBER 25, 2023

As a hotel owner or manager, you’re continually exploring ways to boost your property’s visibility, manage bookings efficiently, and maximize revenue. NB: This is an article from RateGain In the realm of hotel distribution and connectivity, two essential tools are often in the spotlight: GDS vs Channel Manager.

Book 95

Book Reservations Guest Satisfaction Pricing 95

Revenue Hub

NOVEMBER 10, 2023

We noticed that review volume growth is slower than other indicators, such as the number of international arrivals or hotel bookings. Not all guests choose to leave reviews after their stays. For international air travel, there was a 30.4% rise compared to the same period last year and 88.5% of the August 2019 levels.

Guest Satisfaction 85

Guest Satisfaction Maintenance Article Information 85

STAAH

AUGUST 1, 2023

A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. Here are 6 hotel sales strategies to increase your revenue. Once you know who your target audience are, it will be easy to plan your sales strategy and offer deals to attract them to your hotel.

Customer Service 86

Customer Service Maintenance Book Guest Satisfaction 86

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

AUGUST 29, 2023

What are hotel costs? For hoteliers, hotel costs encompass everything from the cost of construction, to the cost of insurance, to the everyday operational costs of establishing, running and ultimately growing a hotel business. Hotel construction costs The foundation of any hotel begins with its construction.

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Housekeeping Guest Satisfaction Book Maintenance 52

Metasphere

SEPTEMBER 21, 2023

Looking forward, it's becoming increasingly clear that the hotel experience is on the verge of a significant transformation, primarily driven by the seamless integration of robots. Image from stock.adobe.com The Multifaceted Role of Robots Robots are no longer just a novelty in hotels; they're becoming an essential part of the guest journey.

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Concierge Guest Satisfaction Maintenance Information 52

SiteMinder

SEPTEMBER 6, 2023

The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. Table of contents Why is an online booking process important for hotels?

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Book Reservations Blog Demo 98

Hotel Business

FEBRUARY 15, 2023

The pandemic era’s shelter-in-place economy has not only left an indelible mark on consumers’ relationship with their personal devices and content services, but also on how they digitally interact within the spaces they occupy—from stores and workplaces to hotels and resorts. Richard Neville is chief technology officer at VITEC.

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Concierge Guest Satisfaction Maintenance Information 59

Xotels

APRIL 3, 2024

XOTELS – Revenue Management eBook In the first chapter of this eBook, we will go over the definition of what is revenue management in the hotel and hospitality industry. Why is Revenue Management Important to Hotels & Other Industries? What Makes Hotels Suitable to Apply Revenue Management?

Pricing 52

Pricing Book Budgeting Marketing 52

Revenue Hub

DECEMBER 8, 2023

In fact, the global hotel industry is expected to reach a market value of $870 billion by the end of 2023, with the luxury hotel market estimated at $115.8 But it won’t be business as usual for hotels and hospitality groups that want to stand out as demand climbs.

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Travel and Tourism Procurement Maintenance Information 96

Revenue Hub

MAY 18, 2023

NB: This is an article from Xotels Is there anything more pressing on the minds of hoteliers, preventing them from having sleepless nights thinking about how to bring down their hotel`s cost and keep their business afloat? What is Cost Control in a Hotel? Establishing benchmarks: Allows you to compare results vs. other similar hotels.

Front Desk Operations 80

Front Desk Operations Cost Reduction Book Training 80

Revenue Hub

APRIL 12, 2023

In a recovering hotel market, properties must look at all opportunities to increase their revenue and profitability to grow business. NB: This is an article from IDeaS It should not be forgotten that the practice of upselling is an effective way for hotels to grow profits in such an environment.

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Pricing Training Guest Satisfaction Book 60

eZee Absolute

JANUARY 9, 2024

Whenever I am asked what I love about modern-day businesses, the first thing that comes to my mind is cashless transactions, especially hotel payment processing solutions. And, I cannot possibly emphasize enough the importance of cashless payments for hotels and restaurants. Yes, you heard me right.

Budgeting 59

Budgeting Training Information Communication 59

Les Roches

OCTOBER 30, 2023

The smart hotel is evolving as an integral part of technology-driven advances in the industry, so read on to find out more about the concept of a smart hotel and how it can change the world for the better when it’s done right. What is a smart hotel? Remote monitoring can also help address problems the moment they arise.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

JANUARY 8, 2024

What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Even if you don’t have the luxury of hiring a full team of staff, it’s not impossible to run a successful small hotel business.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Hotelogix

FEBRUARY 4, 2024

As a small hotel owner, you likely have a lot on your plate already. There's a lot to juggle - from managing staff to ensuring your guests are satisfied with their experience. One way to make your job easier is to Implement hotel management software. Front Office The front office is the heart of any hotel.

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Housekeeping Maintenance Reservations Accounting 147

SiteMinder

JANUARY 8, 2024

What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Even if you don’t have the luxury of hiring a full team of staff, it’s not impossible to run a successful small hotel business.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

AUGUST 10, 2023

It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. The hospitality industry is about creating a welcoming environment for guests and offering tailored experiences that meet customer needs. What is the hospitality industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Metasphere

MAY 12, 2022

These days it's hard to imagine any hotel without a customer relationship management (CRM) solution. In this article, we'll present 3 disadvantages of CRM for hotels, and give you concrete strategies to overcome these. What Are the Problems of a Hotel CRM? Readiness of the Hotel Organization. in one place.

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Demo Pricing Guest Satisfaction Article 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Guest Satisfaction Training Front of House 130