Revenue Hub

MARCH 21, 2024

It’s about transforming stays into memorable journeys where every detail reflects the guest’s preferences, from entertainment to comfort. Such tailored experiences will not only enhance guest satisfaction but also build loyalty, encouraging guests to return for the personalized touch they experienced.

Guest Satisfaction 79

Guest Satisfaction Maintenance Article Scheduling 79

Industry Insights Lodging Magazine

SEPTEMBER 7, 2023

TROY, Michigan—After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance, and staffing. According to the J.D.

Guest Satisfaction 62

Guest Satisfaction Maintenance Magazine 62

InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

STAAH

APRIL 9, 2024

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Maintenance and facilities management teams maintain amenities and facilities, minimising downtime, and maximising guest enjoyment.

Guest Satisfaction 92

Guest Satisfaction Facility Management Housekeeping Maintenance 92

Revfine

DECEMBER 9, 2023

Hotel Departments Hotel departments are integral units within a hotel that collaborate to provide exceptional guest experiences and efficient operations. Key Takeaways Diversity The post Hotel Departments: Learn About All the 7 Sections of a Hotel appeared first on Revfine.com.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance 52

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 100

Guest Satisfaction Housekeeping Maintenance Pricing 100

Hotelogix

FEBRUARY 1, 2024

Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  They often offer flexible subscriptions and cloud-based options that eliminate the need for expensive hardware and reduce the costs associated with software updates and maintenance.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Hotel Business

NOVEMBER 27, 2023

They have that support on there, but also that guest isn’t waiting days [for the issue] to be taken care of.” If, for example, a guest has an issue in their room that requires maintenance, an employee will enter it into the system. I see maintenance already closed it out. Is everything good?’

Maintenance 111

Maintenance Communication Guest Satisfaction Information 111

Hotel Business

AUGUST 1, 2023

Their inspections may cover aspects like secure storage of guest data, proper network security measures and adherence to relevant privacy laws. Network reliability and coverage: Ensuring consistent, reliable network connectivity is not only crucial for guest satisfaction, but more importantly, it affects safety.

Maintenance 98

Maintenance Guest Satisfaction Communication Back of House 98

Revenue Hub

FEBRUARY 21, 2024

Implementing a Successful Voucher Strategy Implementing a successful voucher strategy necessitates the creation and maintenance of a Central Guest Profile. This database acts as the cornerstone for personalized marketing efforts, enabling hotels to identify and target potential guests with compelling offers at the opportune moment.

Guest Satisfaction 92

Guest Satisfaction Maintenance Book Article 92

STAAH

MARCH 26, 2024

Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Showcase staff members going extra mile to ensure guest satisfaction and top-notch hospitality.

Travel and Tourism 90

Travel and Tourism Guest Satisfaction Housekeeping Events 90

Revenue Hub

NOVEMBER 10, 2023

. #3 Service and WiFi Continue to Shape Guest Satisfaction Impact Scores use review data to determine how different factors affect the scores that guests leave.

Guest Satisfaction 84

Guest Satisfaction Maintenance Article Information 84

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 77

Maintenance Travel and Tourism Special Events Guest Satisfaction 77

Modern Restaurant Management

MARCH 3, 2022

Considering one small lapse in cleanliness can have a domino effect on a business, it’s important to consider facility maintenance best practices that support guest satisfaction. For these reasons, investing in restroom maintenance is key. These include: 1. Establish a cleaning checklist.

Maintenance 192

Maintenance Front of House Communication Guest Satisfaction 192

Hotel Owner

OCTOBER 6, 2022

Among the key findings of a survey of independent hotel executives, managers, and staff conducted for the report: Percentage of respondents who said they have gained or expect to gain the following benefits by deploying a cloud-based PMS : 87% – improved guest satisfaction, loyalty, and retention; 84% – reduced IT operations and maintenance (..)

Guest Satisfaction 105

Guest Satisfaction Download Maintenance Information 105

eZee Absolute

NOVEMBER 8, 2023

Hotel staff can also remotely monitor and adjust room settings, addressing guest requests promptly. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Owner

APRIL 11, 2024

That’s why our hotel lobby is light, bright, and colourful, and we’ve employed a passionate, enthusiastic team to greet our guests. For us, it’s all about juggling different guest requests, keeping on top of housekeeping and maintenance jobs, and managing bookings while making it appear seamless to guests.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance Book 52

Metasphere

SEPTEMBER 21, 2023

This redistribution of responsibilities can improve overall employee satisfaction and lead to a more motivated and engaged workforce. Maintenance and energy management become more efficient, as robots can detect and address issues before they escalate, resulting in cost savings and minimizing downtime.

Concierge 52

Concierge Guest Satisfaction Maintenance Information 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Revenue Hub

OCTOBER 25, 2023

Rate Parity Maintenance: If maintaining rate parity is a top priority for your hotel, a Channel Manager ensures that room rates remain consistent across all booking platforms, helping you avoid customer confusion and potential disputes. Read more articles from RateGain The post GDS vs. Channel Manager: Which is Right for Your Hotel?

Book 93

Book Reservations Guest Satisfaction Pricing 93

STAAH

AUGUST 1, 2023

Respond promptly to guest inquiries : Respond quickly and professionally to guest inquiries and concerns. This might include answering questions about hotel amenities, resolving complaints, or addressing maintenance issues. This might include addressing issues such as cleanliness, maintenance, or service.

Customer Service 85

Customer Service Maintenance Book Guest Satisfaction 85

Revenue Hub

APRIL 12, 2023

This can be particularly important for hotels that have high fixed costs, such as maintenance and staffing. Over the past decade, hotels began using technologies to prompt upselling offers during the booking process (normally before checkout and payment), via pre-arrival email sent before the guest arrives at the hotel.

Pricing 60

Pricing Training Guest Satisfaction Book 60

Hotel Business

FEBRUARY 15, 2023

Role of open standards for integrating digital services Hoteliers who treat the in-room entertainment environment as a point of engagement will be well advised to integrate these services with customer relationship management, maintenance management, reservation management and other enterprise applications.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Revenue Hub

DECEMBER 8, 2023

What’s more, task automation technology will have a significant impact on the hospitality industry by revolutionizing various aspects of hotel operations, from maintenance to revenue management. This allows for proactive maintenance, saving money in the long run.

Travel and Tourism 94

Travel and Tourism Procurement Maintenance Information 94

SiteMinder

SEPTEMBER 7, 2023

However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

SiteMinder

SEPTEMBER 6, 2023

So, in essence, an effective online booking process is not just a feature; it’s an essential strategy for business growth and guest satisfaction. An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance.

Book 98

Book Reservations Blog Demo 98

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? Salary range: $93,000 to $138,000.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotelogix

FEBRUARY 4, 2024

Housekeeping A clean and well-maintained room is essential for guest satisfaction. You'll always know which rooms are ready for guests. Maintenance requests: If a guest reports a maintenance issue, you can create a maintenance request, assign it to a staff member, and track its progress.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

eZee Absolute

JANUARY 9, 2024

The versatility of these terminals not only caters to guest preferences but also makes the check-in and check-out processes easier. This efficiency meets the need for speed and also enhances overall guest satisfaction, marking a pivotal shift in the way hotels provide seamless and customer-centric services.

Budgeting 59

Budgeting Training Information Communication 59

Xotels

APRIL 3, 2024

property maintenance) and comparatively low variable costs (e.g., Making sure that the services/products offered clearly add value to the overall guest journey is therefore crucial. This perishability stems from the dynamic nature of time, where a room not sold today becomes essentially “expired” tomorrow.

Pricing 52

Pricing Book Budgeting Marketing 52

Les Roches

JANUARY 8, 2024

This includes reducing errors, boosting efficiency, and carrying out our seamless maintenance tracking, housekeeping scheduling, and payroll management. Guest experience automation Automation can help deliver pe­rsonalized guest hospitality experiences. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

eZee Absolute

SEPTEMBER 21, 2023

This not only reduces costs but also saves time, allowing hotels to focus their resources on other critical aspects of guest satisfaction and experience enhancement. Regular updates and maintenance help address this concern. Moreover, the versatility of virtual tours means that they can be easily updated or modified as needed.

Book 52

Book Information Marketing Guest Satisfaction 52

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Metasphere

MAY 12, 2022

Yearly maintenance or support fee. For example, if your property's long-term goal is to increase the number of repeat guests and brand recognition, then you need to have a system fully equipped with a loyalty membership program. PMS interface costs (both from the vendor and your PMS provider). Training costs. Data cleansing costs.

Demo 52

Demo Pricing Guest Satisfaction Article 52

Larry Mogelonsky

DECEMBER 11, 2023

This hits on a new service trend that the two of us have witnessed: guests want their rooms ready irrespective of the time they arrive, and disappointment here can lead to lower guest satisfaction scores (GSS) or increased costs due to error recovery measures. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100