January, 2021

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Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

As COVID-19 continues to impact the country, it is obvious that few industries are exempt from the impact of the pandemic. In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. On top of that, brands were also forced to address the other issues brought on by COVID-19 like supply chain, workforce etc.

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How Restaurants Can Remain Competitive in 2021

7 Shifts

2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 million out of work, it was nothing short of devastating. Through it all, we emerge from the year as an industry in evolution—and our restaurants need to evolve with it. We’re not talking about just surviving the pandemic—but thriving through 2021 and beyond, and setting new standards.

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Welcome to Subway Where the Bread Is Cake, a Foot Is 11 Inches, and the Tuna Isn’t Tuna (Allegedly)

EATER

Photo by Julian Stratenschulte/picture alliance via Getty Images. Eat fresh what exactly?? Earlier today, the Washington Post reported that Subway’s tuna sandwiches are actually made of a delicious sounding melange called “concoctions.” According to a lawsuit filed by Karen Dhanowa and Nilima Amin with the U.S. District Court for the Northern District of California, the filling is “made from anything but tuna,” and is instead “a mixture of various concoctions that do not constitute tuna, yet hav

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How Daily Lunch Specials Can Drive New Patrons

Restaurant Engine

Bring a new group of patrons to your restaurants with lunch specials. More than 90% of American workers buy their lunch out at least once a week. This is a great target audience for your restaurant and a great way to build your business. In this article, we look at how daily lunch specials can drive new patrons at your restaurant. You’ll be more profitable if you can increase your lunch sales.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Pete Wells Should Step Down As NYT Restaurant Critic

The Restaurant Manifesto

The newspaper's unyielding commitment to white food critics needs to end. The post Pete Wells Should Step Down As NYT Restaurant Critic appeared first on THE RESTAURANT MANIFESTO.

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Ways Restaurants Can Encourage Direct Ordering

Modern Restaurant Management

COVID-19 has forced restaurants to rely on takeout and delivery sales to drive the majority of their sales. For some, off-premise already constituted a large percentage of their revenue, and they had the systems in place to pivot when dining rooms closed. Many others, however, had to build their off-premise operations from scratch to combat sudden dine-in closures.

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How NYC Restaurants Can Thrive Through the Winter

7 Shifts

"Winter is coming".said every restaurateur in existence. 2020 was a tough year, and you made a ton of sacrifices and difficult decisions already. But 2021 is the year to evolve your restaurant for whatever comes next. Even with positive movements towards a Coronavirus vaccine, the pandemic is still very much a part of our lives. As is the cold weather, giving way to new restrictions and challenges that make it harder for restaurants to do business.

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Godiva Chocolatier Is Closing All Its North American Stores and Cafes

EATER

A Godiva store in Manhattan, New York. | Photo: NYCStock /Shutterstock. Where will you buy a last minute Mother’s Day gift now? Godiva is riding its company horse out of North America and shutting down or selling all 128 of its brick-and-mortar locations in the U.S. and Canada by the end of March, the chocolatier announced on Sunday. The company’s stores in the Middle East, Europe, and China will remain open, but that’s of little use to America’s last-minute gift-givers who previously could’ve c

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5 Strategies You Can Use to Rebrand Your Restaurant while Maintaining Market Recognition

The Restaurant Times

Rebranding is a great exercise to stimulate business growth while reaching out to a new set of customers. Rebranding a restaurant business becomes necessary to keep your restaurant relevant at a time of changing customer preferences and capture a bigger market share. However, rebranding a business may often come with the risk of losing brand recognition and alienating loyal customers.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Social Media Marketing: 10 Ideas for Promoting Your Best Dishes

Restaurant Engine

With the right smartphone or camera, you can take great looking food photos. Is social media marketing on the menu for your restaurant’s marketing plan? If not, it’s time now to harness its power for your restaurant. You know that owning a restaurant takes a lot of time and a lot of work. Not only are you responsible for staff, your menu, your customers, and keeping everything moving, you are responsible for marketing your restaurant in the best way possible.

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5 Reasons to Get Yourself a Hotel Property Management Software

Software Suggest

The hotel industry has had a rough year. Not as many people are traveling because of Covid-19 concerns, so many hotels have lost money. However, now that the FDA has approved multiple vaccines, things should start getting back to normal in 2021. In the new year, hotels can make a comeback, but only if they […].

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Emerging from COVID With a More Sustainable Approach

Modern Restaurant Management

While times are difficult right now, it could be the perfect opportunity to consider making some changes to your business model, including shifting to a more sustainable approach for the future. Not only is sustainability a hot topic in the restaurant industry, but certain sustainable practices can actually help you to manage risk and keep your business going if another disaster should strike.

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How Restaurants are Evolving Labor with Third-Party Delivery in 2021

7 Shifts

The restaurant industry will look back on 2020 as the spark that changed how it does business. The COVID-19 pandemic left dining rooms empty and accelerated the industry’s shift to third-party delivery services as a major revenue driver. With this shift comes a challenge to labor conventions: how does one properly staff and budget for labor in this new era for dining?

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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The True Cost of Convenience

EATER

Anucha Naisuntorn /Shutterstock. Third-party delivery apps with billions of dollars have perpetuated a distorted business model rooted in consumer convenience — and it’s restaurants and workers paying the price This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience.

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Tapping The Potential Of Cloud Kitchens With Shake It Off

The Restaurant Times

Shake it off, a Milkshake-bar concept was started by Nishant Tripathi with his co-founder in 2016. Shake it off has been one of the early movers to bring the concept of thick milkshakes in Bangalore. Nishant is passionate about building brands and business creation on the pillar of customer satisfaction. In just about 4 years the brand has scaled in Delhi, Bangalore, Chennai and is continuously expanding in Southern India.

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Hotel Market Segmentation

Xotels

One of the components needed to apply a hotel revenue management is market segmentation. It allows you to target and market to a variety of consumer groups with different behaviour with an offer that matches their needs and budget level. What is Hotel Market Segmentation? As a revenue manager or hotelier, your hotel market segmentation shall help to identify the purpose of the trip: either business or leisure.

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How to Improve Efficiency at Your Restaurant

Eat Restaurant Management

Efficiency is a critical component of restaurant success.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Virtually Delicious: Setting the Table for Digital-First Dining

Modern Restaurant Management

Temporary pop-ups have long been a way to test a new concept without building out a full location. Creating an entire restaurant, after all, is a massive undertaking, even when not in the middle of an industry-wrecking pandemic. But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. Welcome to the age of virtual restaurants.

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Simple Restaurant Marketing Plan for 2021 [PDF Template]

7 Shifts

With a new year comes new challenges, and after the year for the industry that was 2020, we want to help set your restaurant up for success in 2021. As restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan, too. To help, we’ve created the ultimate restaurant marketing guide, covering strategy, creative, branding, marketing channels, paid and unpaid advertising, and so much more.

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The Internet’s Most Incredible Collection of Food History Has Been Saved

EATER

Illustration by D’Ara Nazaryan. The Food Timeline — librarian Lynne Olver’s years-long endeavor to catalog the entire history of food — was in danger of disappearing forever, but it’s found a new home at Virginia Tech’s special collections archive A few years ago, I was working on a story about bread soup when I stumbled upon a gold mine of culinary research called the Food Timeline.

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The Latest Restaurant Industry Trends to Watch Out for in 2021

The Restaurant Times

Restaurant businesses across the world have been adversely affected, due to the novel Coronavirus. As the global pandemic continues to claim thousands of lives, it is more important than ever for F&B businesses to keep up with the trends that will not only reshape the industry but also fulfill all the customer expectations. This article covers restaurant industry trends that restaurant owners must adopt in 2021 to sustain and strengthen their businesses. .

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Online Marketing Strategies for Restaurants in 2021

LimeTray

Online marketing is paramount for any business today. Before a customer even walks into your restaurant, he or she has already checked out your menu online, scrolled through multiple reviews, and glanced at ratings as well. Given the ever-increasing screen time of people all across the world, you need to engage in effective online marketing constantly if you want to keep bringing in new customers.

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Three Critical Restaurant Advertising Strategies for 2021

Modern Restaurant Management

2020 was difficult for everyone, and the restaurant industry wasn’t spared. With millions out of work and nearly 100,000 restaurants closing, the industry took a hard hit. $165 billion in revenue was lost just from March to July, and it’s estimated to be $240 billion by the end of the year, according to the National Restaurant Association.

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Navigating Employee Handbook Changes in a COVID-19 World

Modern Restaurant Management

Every restaurant business needs some form of an employee handbook. This vital management tool is more than just a long list of workplace rules and regulations. It’s an introduction to your company culture and a road map for how to operate. It should serve as a guide for your employees to reference on an ongoing basis. COVID-19 has drastically altered the way many businesses operate, which should require handbook changes.

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Five Ways to Create a Safer Dining Experience and Workplace

Modern Restaurant Management

In response to the unparalleled challenges created by the COVID-19 crisis, restaurants are going to great lengths to adhere to countless hygiene protocols that will provide a safer, cleaner environment for their customers and employees. Whether it’s offering dining in, takeout or delivery, businesses are committed to keeping their employees safe and helping a cautious public feel more confident about eating out again.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an