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Reservations Call Scoring: Does Your Criteria Need Updating?

Revenue Hub

As a result, I get to peek behind the scenes and see what their reservations, front desk, and/or contact center staff are being trained to say. Yet reservations and front desk agents are still being trained on criteria from the era when callers only saw brochures and rudimentary hotel websites with few images before calling.

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12 Easy Ways To Secure More Direct Voice Reservations

Revenue Hub

Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry. NB: This is an article from Kennedy Training Network For decades now, pundits have predicted the death of voice as a booking channel. The decrease in voice reservations varies according to lodging sector.

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How to Choose a Restaurant Reservation System: Factors to Consider When Selecting Your Reservation Software

Synergy Suite

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

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Inventory Management Software: Definition, Benefits, and What to Look For

Synergy Suite

Upgrade Your Inventory Management with SynergySuite SynergySuite digital restaurant inventory software simplifies the running of any restaurant through a simple-to-use, easy-to-train system that updates automatically and in real time to a back-office system and cloud database.

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Six Strategies to Improve Restaurant Efficiency

Modern Restaurant Management

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

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Guide To Enhance Guest Experience at Your Hotel

Hotelogix

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it. It includes browsing for options, reading reviews, and making reservations. It's crucial to make this process as seamless and informative as possible.

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Expected Effects of the COVID-19 Pandemic on Restaurants

Modern Restaurant Management

Owners and managers should follow the latest tech trends in the industry and train their staff to use new software in order to keep catering to customers although they might be off-premises. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders.