Reservations Call Scoring: Does Your Criteria Need Updating?
Revenue Hub
JULY 25, 2023
As a result, I get to peek behind the scenes and see what their reservations, front desk, and/or contact center staff are being trained to say. Yet reservations and front desk agents are still being trained on criteria from the era when callers only saw brochures and rudimentary hotel websites with few images before calling.
Let's personalize your content