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Reservations Call Scoring: Does Your Criteria Need Updating?

Revenue Hub

As a result, I get to peek behind the scenes and see what their reservations, front desk, and/or contact center staff are being trained to say. Yet reservations and front desk agents are still being trained on criteria from the era when callers only saw brochures and rudimentary hotel websites with few images before calling.

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12 Easy Ways To Secure More Direct Voice Reservations

Revenue Hub

Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry. The decrease in voice reservations varies according to lodging sector. Where do callers get the reservations phone number in the first place, the Yellow Pages of a phone book?

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How to Choose a Restaurant Reservation System: Factors to Consider When Selecting Your Reservation Software

Synergy Suite

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Photo Credit Main Image: fizkes/iStock via Getty Images The post Exploring the world of guest services: from definitions to job descriptions appeared first on Les Roches. They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

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What is a Restaurant Reservation System? Benefits and Examples

Synergy Suite

If you have a food establishment that utilizes a wait staff, then the right restaurant reservation system is an absolute essential piece of your restaurant technology solution. Table reservations and management can be a complete nightmare if you don’t have a software tool, or the tool you have isn’t a good fit for you.

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Inventory Management Software: Definition, Benefits, and What to Look For

Synergy Suite

Definition, Types, and Benefits Multi-Channel POS Systems: Components and Benefits Restaurant POS Features and Examples Choosing the Best POS System for Your Restaurant Business Restaurant Reservation and Table Management Systems What is a Restaurant Reservation System?

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Busy Philipps Believes in Name Dropping for a Good Reservation 

EATER

I had to definitely lean into Eater LA to try to figure out where I was getting food. But when that fails I’ll make reservations for a place a couple of weeks out, and then I’ll have to find some people to go with when the date comes up. How are you finding the New York restaurant scene compared to LA?