Service that Sells

OCTOBER 31, 2022

But if you wait until the busy season to train your waitstaff on wine and champagne sales, you might just miss out. Jump-start your sales today with these waitstaff training ideas: Train your staff to plant the seed for wine and champagne sales when taking reservations during the holiday season. Click here to learn more.

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Server Training Reservations 90

Revenue Hub

JUNE 15, 2023

Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry. NB: This is an article from Kennedy Training Network For decades now, pundits have predicted the death of voice as a booking channel. The decrease in voice reservations varies according to lodging sector.

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Reservations Book Training Workshop 88

Hotel Owner

SEPTEMBER 4, 2023

INNSiDE Manchester, part of the Meliá Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.

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Training Concierge Housekeeping Reservations 105

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

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Reservations POS Systems Front of House Communication 52

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

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Training Customer Service Communication Housekeeping 59

Hospitality Net

JUNE 20, 2023

Pioneering a new era in professional development, hotelBschool is thrilled to announce the launch the launch of its new online and on-demand training platform specifically designed for hotel industry professionals. The platform is tailored to meet the needs of hotel professionals seeking to enhance their skills and excel in their career.

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Training Reservations Marketing 55

Hospitality Net

JULY 10, 2023

Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales. The rotating menu of topics includes content for all disciplines within the industry, including rooms operations, sales, and even F&B.

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Training Reservations Guest Services Presentation 61

Hospitality Net

NOVEMBER 3, 2023

Kennedy Training Network Inc. KTN) announced today the topic for Doug Kennedy’s next training webcast: Use Storytelling Selling – Narrate The Pictures They Already Viewed Online scheduled for Monday, November 13, from Noon – 12:40pm EDT. REGISTER HERE

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Training Reservations Scheduling Events 52

Hospitality Net

MARCH 14, 2024

As of now, the common sentiment around Generative AI (genAI) and the use of large language models (LLMs) or generative pre-trained transformers (GPTs) for hospitality is centered around chatbots and their ability to answer guest inquiries and, in some cases, complete standard room reservations.

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Training Reservations 87

eHotelier

APRIL 25, 2023

Ales will now lead on all operational aspects of the business, including business performance, development, staff training, reservations and events, all while delivering the exceptional service that Nobu is renowned for worldwide.

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Reservations Training Events 130

Hotelogix

MAY 16, 2024

Automating direct reservations with a booking engine Integrating a robust booking engine into your hotel's website can drive more direct reservations, often more profitable than third-party channels.   Efficiently manage end-to-end process: There is no need for a team to manage reservations coming via the booking engine.

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Front Desk Operations Property Management Book Reservations 130

InnQuest

MARCH 2, 2023

For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. Focus on Employee Training and Development Your employees are the face of your hotel, and providing them with proper training and development opportunities is essential for creating a positive guest experience.

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Customer Service Training Guest Satisfaction Property Management 224

Hospitality Net

DECEMBER 11, 2023

Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period.

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Book Reservations Training 92

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Investing in comprehensive training programs is key to meeting these skill requirements.

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Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Relying on reservation technology can help organize the process. Everyone should follow the proper procedure every day, not just during training sessions. Staff Management.

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Reservations Kitchen Operations Front of House Back of House 196

InnQuest

AUGUST 2, 2023

With the rise of online reservations, mobile app s and guest Wi-Fi networks, hotels are exposed to a broad range of cyber threats. Employee Education and Training One of the most critical aspects of cybersecurity is ensuring that hotel staff are well-informed and trained. Key Cybersecurity Measures for Hotels A.

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Hospitality Management Vendor Management Information Training 222

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

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Front of House Training Customer Service Communication 218

eHotelier

MARCH 13, 2023

The webinar series kicks off at Noon, EDT on Thursday, March 16, with The Four Pillars of Heartfelt Hospitality.

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Training Reservations 130

InnQuest

APRIL 3, 2023

For instance, online booking systems, channel managers, and revenue management software can help you manage reservations, room rates, and availability across different channels. This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.

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Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. Minimum Length of Stay (MinLOS) and Maximum Length of Stay (MaxLOS) Implementing minimum and maximum length of stay restrictions can help hotels manage reservations during high-demand periods.

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Pricing Reservations Training Article 100

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

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Reservations Book Training Housekeeping 93

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This involves recruiting, training, and retaining qualified staff, creating a positive work culture and offering opportunities for career growth. Constantly training new employees can be costly and impact service quality.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

eZee Absolute

MAY 16, 2024

6 Proactive Ways to Combat Hotel Credit Card Fraud Verification at Check-In Maintain Accurate Records Make Clear Anti-Fraud Policies and Procedures Staff Training on Fraud Awareness Descriptive Credit Card Descriptors Regular Financial Review What is A Hotel Credit Card Fraud? Table of Content What is A Hotel Credit Card Fraud?

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Document Training Information Book 52

Hotelogix

NOVEMBER 13, 2023

In addition, you can maintain their loyalty by offering them discounts for future reservations.  Leveraging big data for accurate predictions Take a look at your customer activities and reservations. This will help get a clear picture of the overbookings you can allow.

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Book Reservations Training Customer Service 148

InnQuest

SEPTEMBER 5, 2023

Proper maintenance is crucial for guest services and reservations. It should provide real-time updates on room availability, reservations, and guest information. Staff Training: Train your staff to handle overbooking situations professionally and provide alternative solutions to guests.

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Guest Satisfaction Maintenance Pricing Book 218

Hospitality Net

JUNE 14, 2023

GenAI (Generative AI – Generative Pre-trained Transformers powered by ChatGPT) will accelerate that evolution. An article published by Phocuswright suggested that the evolution DID/SSI, Decentralized Identifiers and Self Sovereign Identity, would transform a fragmented travel experiences market during the next decade.

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Reservations Article Training Marketing 78

Revenue Hub

FEBRUARY 21, 2024

Guest-facing bots only enter the picture once a reservation is made. Depending on the hospitality chatbot you choose, it’ll have several capabilities: Answer FAQs chat with guests live: Your front desk and reservation staff probably spend lots of time answering the same questions repeatedly. What Does a Hotel Chatbot Do?

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Reservations Concierge Book Communication 92

Les Roches

MARCH 11, 2024

These provide comprehensive training in areas such as destination knowledge, customer service, sales, marketing and travel industry operations. These typically combine classroom instruction with practical training, allowing apprentices to gain valuable experience while earning a salary.

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Travel and Tourism Customer Service Training Reservations 52

AHLEI

NOVEMBER 30, 2022

Challenges include a lack of basic management skills, on-the-job training, development difficulties, and the need to support a broader range of operational tasks. Vetted by the industry – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible.

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Training Training & Development Housekeeping Hospitality Management 96

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

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Reservations Server Customer Service Scheduling 212

Hotel Business

APRIL 26, 2024

What hotels can do: With the option of self-disclosure comes the responsibility to train on-property teams. Hyatt promotes skills training and offers courses for colleagues designed to increase understanding and inclusion of neurodivergent individuals and is dedicated to expanding to more properties this year.

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Communication Training Concierge Book 111

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. This makes training a breeze and can help you reduce turnover. Hardware.

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Back of House Reservations Front of House Communication 203

SiteMinder

MAY 6, 2024

Many managed their rates, inventory and reservations manually, which was inefficient and increased the chances of making mistakes. The team uses SiteMinder’s Insights to keep hotels up to date with key statistics, such as their production by channel, reservation sources and rate plan performance.

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Reservations Book Training Pricing 52

Modern Restaurant Management

JUNE 9, 2023

Hire and Train Staff Invest time and effort in training your employees so that they’re capable of embodying your vision for the restaurant. Addressing this problem with sufficient training and employee perks will be crucial to hold onto valuable staff members.

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Document Training Procurement Marketing 163

Modern Restaurant Management

DECEMBER 28, 2023

Improved Staff Training : Restaurant staff will benefit from assistants, and AI powered training modules resulting in enhanced service, quality and reduced onboarding time. Predictive Maintenance : AI will revolutionize kitchen operations, by predicting equipment failures minimizing downtime, and ensuring a great dining experience.

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Kitchen Operations Training Maintenance Pricing 123