Revenue Hub

APRIL 2, 2024

But the advent of better systems, online interfaces and the need for stronger security (amongst other others) have catapulted the PMS back into the spotlight. Data Centralization and Analytics In the data-driven hospitality sector, PMS solutions serve as the primary repository of guest information and operational data.

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Reservations Article Guest Services Property Management 100

Social Hospitality

JANUARY 1, 2024

Through robust data defense measures, your company can effectively navigate this dynamic environment and maintain market relevance. Safeguarding your company’s and customer’s information means letting your customers know about how you handle and use their data. Clearly state the purpose of collecting user data.

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Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. IoT devices provide real-time data on critical factors, including equipment performance, energy consumption, and production processes. Prioritize data security.

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Maintenance Information Scheduling Accounting 196

eZee Absolute

NOVEMBER 16, 2023

On January 1st, 2023, the California Privacy Rights Act will come into effect. If you’re thinking ‘Another privacy rights act?’ You’ve probably heard about the California Consumer Privacy Act (CCPA) passed in 2018. It laid the foundation for data privacy law in the state of California and came into effect on January 1, 2020.

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Modern Restaurant Management

OCTOBER 10, 2023

Making Data Meaningful Collecting data isn’t the end game — what you do with it counts. An efficient data analysis approach can pinpoint improvement areas and identify potential growth avenues. An efficient data analysis approach can pinpoint improvement areas and identify potential growth avenues.

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Reservations Communication Information Marketing 180

Travel Pulse Destinations

MAY 22, 2023

Some government officials are worried about the risk to civil liberties, privacy rights, safety and security of biometric data, and racial discrimination.

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Modern Restaurant Management

DECEMBER 8, 2023

Before we discuss the cybersecurity challenges, it’s important to note there will be other, non-security-related challenges with the rapid adoption of A.I. Inadequate sandboxing and security of A.I. These models often contain the most prized data one would never want to leave an organization. in the restaurant industry.

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Front of House Training Information Back of House 114

Workforce Bulletin

JULY 27, 2023

California businesses, including employers, who have not already complied with their statutory data privacy obligations under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including as to employee and job applicant personal information, should be taking all necessary steps to do so.

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Information 69

Hospitality Net

JANUARY 18, 2024

Hoteliers are at a huge advantage when it comes to leveraging technology to gather data to better understand their guests, but Ladd reminds us that keeping in mind data privacy and security are equally important to that mission.

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Marketing 68

Modern Restaurant Management

DECEMBER 15, 2020

Many of those same operators launching or driving customer engagement via digital channels also recognize the data-driven benefits. Likewise, mobile phone data can be used to notify employees to prep orders when customers are nearby. Consumer Privacy and Data Security. Drive-Thrus Ripe for Innovation.

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Catering Communication Information 155

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. These adaptations were driven by evolving consumer preferences for convenience and safety.

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Regulatory Compliance Information Customer Service Marketing 120

Modern Restaurant Management

JULY 5, 2023

By leveraging digital technologies to analyze customer data, restaurants can provide the same level of convenience, comfort and familiarity in their digital properties as they do in their physical locations. Security and privacy concerns are another aspect that should not be overlooked.

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Cost Reduction POS Systems Information Communication 176

Hotel Business

AUGUST 1, 2023

In addition, hoteliers must maintain compliance with data protection regulations. Their inspections may cover aspects like secure storage of guest data, proper network security measures and adherence to relevant privacy laws.

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Maintenance Guest Satisfaction Communication Back of House 98

Modern Restaurant Management

OCTOBER 1, 2020

Contact-tracing during COVID-19 raises data privacy implications for restaurants. As restaurants struggle to survive, they face another hurdle in protecting and maintaining data privacy of customers in the context of required state or municipal contact-tracing rules. General Data Protection Regulation.

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Marketing Information Maintenance 102

Revenue Hub

OCTOBER 26, 2023

NB: This is an article from WebRezPro Third-party data – such as data purchased from marketing companies or collected through cookies – was once a cornerstone for understanding guest preferences and market trends but is gradually disappearing due to privacy concerns and changing regulations.

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Information Guest Satisfaction Book Article 88

Modern Restaurant Management

NOVEMBER 14, 2023

Real-time Data Collection and Immediate Insight One of the most significant advantages of text message surveys is their real-time data collection capability. They eliminate the need for physical survey materials, printing costs, and manual data entry.

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Modern Restaurant Management

NOVEMBER 30, 2022

Not only are restaurants using this touchless service to eliminate menu sharing, but QR codes have opened up a world for better understanding customer insights through data analytics, moving the hospitality sector further into the digital age. Communicate What Data Is Being Collected.

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Download Communication Information 177

Modern Restaurant Management

JULY 2, 2020

That’s meant installing new hardware or repurposing existing wireless infrastructure that previously supported guest-access or internal operations in order to secure drive-through, curbside and pop-up transactions. New Models Come with New Security Risks. Deploy and Secure Expanded Restaurant Services.

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Revenue Hub

JANUARY 26, 2023

The protection of customer data is a crucial component of every hotelier’s digital strategy. NB: This is an article from Cendyn , one of our Expert Partners Given the recent passage of new legal provisions in California, online privacy concerns are more important than ever. is an amendment and expansion of the previous measure.

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Information Article Document Marketing 84

Revenue Hub

SEPTEMBER 29, 2023

Ideally, it is a dynamic process fed by a large amount of data that can segment demand into distinct customer behaviours. This is due to typically difficult access to the necessary data and the frequent lack of specific, usable patterns, particularly in the area of group sales and the revenue channels it produces.

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Events Pricing Budgeting Catering 92

Hotel Owner

MARCH 10, 2023

No matter where your hotel is located or where its headquarters are, if it provides goods or services to customers making reservations from the EU or if it requests personal data from EU residents—including emails, mailing addresses, names, and financial information—it must adhere to the GDPR.

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Training Server Information Reservations 52

Revenue Hub

FEBRUARY 20, 2024

NB: This is an article from JLNPR Subscribe to our weekly newsletter and stay up to date Due in part to the advances of marketing technology and the wealth of customer data available due to online bookings, hyper-personalization has come front and center, as a must-do for hotels to secure more bookings, encourage repeat customers (more revenue!)

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Marketing Concierge Information Guest Satisfaction 92

Modern Restaurant Management

OCTOBER 11, 2023

Despite concerns about the security of storing biometric information, we could soon see this as the next evolution in quick payment, becoming commonplace in the restaurant industry. Biometric Payments We have yet to reach the pinnacle of convenient contactless payments, as Amazon demonstrated recently with its "pay by palm" plans.

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Customer Service Training Information 199

Revenue Hub

DECEMBER 8, 2022

As Google and other providers look to phase out the cookie , the use of first-party data, or data that is owned by the brand itself, will be crucial to meet and better target desired traveler audiences. With a privacy-first approach , companies can build transparency and trust with customers while creating successful digital campaigns.

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Marketing Document Information Article 86

Modern Restaurant Management

DECEMBER 1, 2020

Consider Your Customer’s Safety and Privacy. A loyalty program should cater to the customer’s convenience and peace of mind — so keep safety and security at the forefront. consumers increasingly adopt digital technology , they have also become more selective about the personal data they are willing to share.

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Sanitation Program Management Information Catering 203

Modern Restaurant Management

MARCH 31, 2020

In some ways, you’d be correct: choosing the right partners for your business is very important when it comes to ensuring security. Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges.

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POS Systems Server Information Reservations 179

Workforce Bulletin

DECEMBER 14, 2022

As featured in #WorkforceWednesday : This week, we discuss how the Speak Out Act pays homage to the fifth anniversary of the #MeToo movement, outline the enhanced implications of the California Privacy Rights Act, and note the record-breaking numbers set by the Securities and Exchange Commission’s (SEC’s) whistleblower program.

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STAAH

OCTOBER 31, 2023

To stay ahead, invest in customer relationship management (CRM) systems and data analytics to gather insights about your guests. Data Security: Protecting guest data is non-negotiable. Ensure your systems are secure and compliant with data protection regulations like GDPR.

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Catering Information Marketing Events 82

Workforce Bulletin

SEPTEMBER 13, 2023

The five-member Board of the California Privacy Protection Agency (the “CPPA”) held a public meeting on September 8, 2023, to discuss a range of topics, most notably, draft regulations relating to risk assessments and cybersecurity audits.

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Information Document Presentation Training 88

Hotel Business

OCTOBER 12, 2023

Above all, travelers are highly concerned about the privacy and security of their personal information when it comes to using these new technologies. Three out of every 4 travelers surveyed expressed concern with protecting their personal data and privacy in relation to using new technology.

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Travel and Tourism Marketing Information 64

Hotel Business

MAY 16, 2023

This unique solution connects booking and payment data, enabling easier bookings management, preventing chargebacks and reducing fraud.” Seamlessly navigating intricate internal systems, Selfbook ensures secure, compliant payment processing while incorporating digital wallets and alternative payment options.

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Book Back of House 52

Modern Restaurant Management

SEPTEMBER 18, 2023

Data-driven analytics tools are allowing restaurants to optimize pricing and personalize menu options. In the world of technology and data, it’s best to know exactly who you’re getting into bed with before you take the plunge. Robots are helping with food prep and even serving dine-in customers.

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Demo Vendor Management Pricing Information 210

Revenue Hub

MARCH 26, 2024

Today, most hotels possess more data than they know what to do with. And like most businesses that have jumped on the “data-driven” bandwagon, they quickly find themselves overwhelmed by the sheer quantity of data they end up with (to the point that some of what’s collected may fly under the radar).

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Guest Satisfaction Procurement Information Article 62

Hotel Business

JULY 25, 2023

The TVs also come with Netflix built in, securely linking directly to a guest’s account, and they offer a range of games and apps available via the Google Play store. A secure WiFi connection is made between each guest’s personal device and the TV via an intuative QR code.

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Accounting Property Management 94

Workforce Bulletin

FEBRUARY 8, 2023

In general, the HBNR requires that non­ – HIPAA-covered vendors of personal health records (“PHR”) give notice in the event of a “breach of security,” which is defined to include “unauthorized acquisition” of PHR. The GoodRx settlement marks the first time that the FTC has enforced the HBNR, which it implemented in 2009.

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Information Events Pricing 52

Modern Restaurant Management

JANUARY 8, 2024

The likelihood is that the existing technology will continue to improve, becoming even more seamless, including contactless solutions, AI, automation, enhanced data analytics, and improved software integrations. An issue that may arise from this in 2024 is data privacy.

Pricing 212

Pricing Catering Training Marketing 212

Lithos POS

MARCH 26, 2024

The integration of touchscreen interfaces, intuitive software, and secure payment options has contributed to the wider adoption of self-checkout kiosks across various industries. Empower customers to take control of their dining experience with personalized orders, enticing visuals, and secure transactions.

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