Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Budgeting 166

Budgeting Server Front of House Back of House 166

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Staff will focus more on providing personalised experiences and addressing unique customer needs, while routine tasks can be automated.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Restaurant managers need to create categories for each position.

Front of House 189

Front of House Accounting Server Customer Service 189

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

Server 180

Server Budgeting Customer Service Catering 180

Modern Restaurant Management

AUGUST 9, 2022

Restaurants have been making a comeback while a global pandemic still clutches owners, staff, and customers. Now is a critical time for restaurants to embrace the contactless, digital tools that earn revenue. Customers benefit from the delicious options just as much as restaurant owners.

Reservations 201

Reservations Information Server Customer Service 201

Modern Restaurant Management

APRIL 27, 2022

With May fast approaching, it’s time to start thinking about Mother’s day at your restaurant. As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. Issues with service from busy servers and hosts.

Reservations 212

Reservations Server Customer Service Scheduling 212

7 Shifts

SEPTEMBER 15, 2021

In the restaurant industry, every bit counts. There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your servers' tips get increased from a higher check average.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What other AI functionality do you feel will be utilized more in restaurants this year?

Customer Service 189

Customer Service Information Maintenance Server 189

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

OCTOBER 7, 2021

Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

SEPTEMBER 16, 2021

Because of the COVID-19 pandemic, it was critical to reduce frequent touch points in brick-and-mortar stores, including restaurants, bars and cafes. Another touchless feature many restaurants are adding to their operations is payment methods. Customers and business owners alike can benefit from their use.

POS Systems 186

POS Systems Download Accounting Communication 186

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

Front of House 52

Front of House Back of House Server Customer Service 52

Hospitality Net

APRIL 26, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

Server 77

Server Customer Service 77

7 Shifts

OCTOBER 21, 2021

The right concept is crucial when opening your restaurant , a new location, or refreshing your brand. Here are seven successful restaurant concepts to inspire and guide you. What is a restaurant concept? What Makes a Successful Restaurant Concept. 8 Restaurant Concepts & Ideas. What is a restaurant concept?

Scheduling 148

Scheduling Server Presentation Marketing 148

Restaurant Engine

MAY 24, 2023

The floorplan of your restaurant sets the tone for your restaurant. You may know that the overall customer experience at your restaurant is what brings people back to dine with you time and time again. And you also know that the food and your customer service are a huge focus for you and your staff.

Server 59

Server Customer Service Article Marketing 59

Lithos POS

SEPTEMBER 27, 2023

One of the significant changes that happened in the restaurant industry is the technology revolution. The restaurant point of sale system is an effective innovation in the restaurant industry. A restaurant’s point of sale system consists of hardware and software specific to the restaurant industry.

POS Systems 69

POS Systems Accounting Front of House Server 69

Modern Restaurant Management

AUGUST 31, 2021

There’s no doubt the coronavirus pandemic wreaked havoc on the restaurant industry, making the past fifteen months a never-ending uphill battle. In fact, nearly one in six restaurants closed their doors in some capacity last year. Restaurants that fought to hang on were faced with a plethora of challenges. Given that 46.5

Communication 192

Communication Reservations Server Customer Service 192

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

Pricing 132

Pricing Marketing Catering Front of House 132

Modern Restaurant Management

SEPTEMBER 6, 2023

This can be done by leveraging data to make your restaurant their top choice – and enticing them back for more. A Deloitte survey of 3,000-plus customers found 47 percent of restaurant loyalty club members used their perks multiple times per month, with more than one-third doing so several times each week.

Marketing 196

Marketing Server Information Budgeting 196

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Here are some of their insights. Click here for the first part and here for the second one.

Marketing 123

Marketing Training POS Systems Server 123

Restaurant Engine

OCTOBER 5, 2022

In the last several years, many restaurants have adopted new technology to meet the needs of their evolving customers. As restaurants turn to new tech, from online ordering to touchless payment and more, it’s time to take a look at what’s working and what you might consider adding. 1: Online Ordering Availability.

Server 59

Server Reservations Scheduling POS Systems 59

7 Shifts

AUGUST 19, 2020

The restaurant industry has a reputation for high staff turnover. staff turnover —and while a portion of this statistic is inevitable given the demographic of restaurant employees ( more than a third are students or teenagers whose jobs and circumstances change more frequently), this figure represents a problem that needs to be resolved.

Training 148

Training POS Systems Communication Document 148

7 Shifts

AUGUST 26, 2019

Grow your restaurant's revenue with these three powerful restaurant revenue management strategies. Maybe you're here because your restaurant isn't making enough revenue and you need a solution to avoid having to close your doors. What is Restaurant Revenue Management? But how do restaurants increase revenue?

Server 163

Server Training Pricing Customer Service 163

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

Server 223

Server Customer Service Accounting Marketing 223

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. Now, think of fast food restaurant management as skilled and efficient ensuring that each element works seamlessly together to produce a better dining experience.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

The Restaurant Times

JUNE 21, 2022

Positive customer experiences help restaurants thrive and succeed. This includes a myriad of aspects such as food quality, ambiance, service, location, and reasonable pricing. But when it comes to service, the front staff primarily focuses only on making the ordering process and serving the process smooth. .

Server 52

Server POS Systems Customer Service Communication 52

NCC USA

MARCH 29, 2022

Upgrade Your Restaurant with Pay-at-the-Table Solutions. Customers’ expectations for their dining experiences are ever-shifting, but one thing that’s steadily in demand is convenience. This demand extends into several aspects of your business, but one of the most crucial is how customers pay their bill. Tableside POS Benefits.

Server 52

Server Budgeting Customer Service Information 52

7 Shifts

SEPTEMBER 15, 2021

In the restaurant industry, every bit counts. There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Your servers' tips get increased from a higher check average.

Server 78

Server Training Information Blog 78

Service that Sells

SEPTEMBER 19, 2022

If your restaurant serves alcohol, you and your servers have a responsibility to prevent underage alcohol sales on your premises. As a restaurant manager , you must ensure that your employees are following that process with each and every guest they serve. Your restaurant could be fined or have its alcohol license suspended.

Training 52

Training Server Document Customer Service 52

MBB Hospitality

FEBRUARY 13, 2024

As a restaurant owner, things can get challenging. You have the ultimate goal of providing your customers the best experience with delicious food, customer service that goes above and beyond, and so much more. Running a restaurant isn’t easy – and that goes without saying. Ready to get started?

Training 52

Training Marketing Server Customer Service 52

Synergy Suite

FEBRUARY 7, 2023

A seamless restaurant Point of Sale (POS) and payment processing experience can make all the difference in shaping a customer’s perception of your restaurant. A good restaurant POS system not only ensures smooth and accurate transactions but also enhances operational efficiency and customer satisfaction.

POS Systems 52

POS Systems Definition Server Information 52

Les Roches

DECEMBER 28, 2023

Careers in the restaurant industry can offer many rewarding professional paths for a wide range of people. Whether you want to design menus or manage multiple venues, there are plenty of options for great roles within the restaurant industry. The heart of any restaurant business is its staff.

Front of House 52

Front of House Server Back of House Training 52

EATER

JULY 8, 2022

Diners need to understand that things will never be as they were before the pandemic In the final six weeks of our pandemic-born restaurant, customers formed a line out the door and booked out dinner reservations weeks ahead. Banners still hang from restaurant patios shouting “Hiring All Positions!” Joules Garcia /Eater.

Server 99

Server POS Systems Budgeting Magazine 99

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. What is a waitmare?

Server 158

Server Scheduling Front of House Customer Service 158

7 Shifts

DECEMBER 27, 2019

The average restaurant employee, however, change jobs every 56 days ! It’s a miracle that restaurants remain a significant part of the economy despite this major staffing problem. How does this revolving door affect the restaurant industry? Just how bad is restaurant employee turnover? Here’s how.

Server 144

Server Training Front of House Back of House 144

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Scheduling 78

Scheduling Front of House Training Customer Service 78