Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Pricing 197

Pricing Customer Service Reservations Training 197

Synergy Suite

JUNE 27, 2023

Food Safety Systems Effective inventory management is crucial for maintaining food safety and quality. Through diligent inventory monitoring, including expiration dates and storage conditions, restaurants can ensure compliance with food safety regulations and avoid serving expired or spoiled ingredients.

POS Systems 52

POS Systems Scheduling Information Procurement 52

Modern Restaurant Management

NOVEMBER 29, 2022

If your employees aren’t properly trained, they could make mistakes that could jeopardize food safety and quality, client satisfaction, and even your restaurant’s reputation. Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid. Shift that mindset.

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Training Communication Customer Service Accounting 223

The Restaurant Times

JANUARY 28, 2022

Restaurant staff must know appropriate food handling practices to ensure food safety. For instance, trained staff would know to wash hands before cooking or how and where to store perishable food items to avoid spoilage. Food safety is a critical aspect of food security in the UAE.

Training 52

Training Customer Service Blog Marketing 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

MARCH 3, 2022

Speaking of Temperature Monitoring… IoT systems can track temperatures through sensors on fryers, for example, to maintain optimum levels for cooking efficiency and food safety. Temperatures in refrigeration units also must be monitored carefully to prevent food spoilage and maintain quality. Water Damage Prevention.

Maintenance 208

Maintenance Customer Service Pricing 208

Les Roches

MARCH 16, 2023

Photo Credit: FilippoBacci/E+via Getty Images Food and beverage management focuses on the operations of restaurants, cafes, bars, hotels, and other food and beverage establishments. Summary If you’re considering a career in hospitality , food and beverage management is a rewarding field.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Hospitality Management 98

7 Shifts

NOVEMBER 12, 2020

Reviewing health and safety protocol. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. Health and safety are even more pertinent during and after the COVID-19 pandemic.

Training 122

Training Customer Service Communication Information 122

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Food and beverage Food safety and hygiene : Comprehensive training on food handling, storage, and preparation to prevent foodborne illnesses.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Synergy Suite

JANUARY 17, 2023

They communicate with the kitchen staff to make sure menu items don’t run low, and sometimes they even help with food prep, or putting dishes together themselves. Proper training can help them provide excellent customer service and ensure that the restaurant runs smoothly.

Training 52

Training Customer Service Communication Sanitation 52

Synergy Suite

JANUARY 19, 2023

A great shift leader doesn’t just know the ins and outs of how the job is done, but is also great with the customers, supportive of their team members, and sufficiently organized to manage their added responsibilities. They should also be trained to track inventory and ensure that the restaurant is well-stocked.

Training 52

Training Scheduling Customer Service Communication 52

Modern Restaurant Management

FEBRUARY 17, 2020

When consumers can get great food delivered in less than an hour, restaurants must deliver a differentiated experience that makes going out worth the effort. Whether that’s through exceptional customer service or the new trend of “eatertainment,” restaurants need to think beyond simply providing good food.

Front of House 183

Front of House Customer Service Pricing 183

Synergy Suite

APRIL 27, 2023

Global brands trust SynergySuite’s mobile-first software with inventory, purchasing, recipe costing, food safety, scheduling, cash management, human resources, and business intelligence. Businesses have the insights and tools they need to run the back office—all in one place with SynergySuite.

Customer Service 98

Customer Service Scheduling Presentation Marketing 98

The Restaurant Times

AUGUST 29, 2020

Communicate The New Safety Precautions With Customers . Restaurants also have the additional challenge of anticipating the consumers’ food safety concerns.

Marketing 105

Marketing Communication Information Budgeting 105

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Modern Restaurant Management

OCTOBER 18, 2022

You already provide delicious food, exceptional customer service, and an inviting atmosphere, right? Ensure safety throughout your supply chain. You must also monitor your suppliers to be certain they have proper food safety protocols and structured QA programs in place. onsite charging stations.

Presentation 185

Presentation Customer Service Accounting Pricing 185

Synergy Suite

JANUARY 14, 2023

Customer service: employees will often need refresher training on how to maintain customer service excellence and “flexing their muscles” on how to handle difficult customers, how to upsell menu items, and how to handle customer complaints. Cash handling procedures. Specific skill development.

Training 52

Training Customer Service Communication Document 52

Les Roches

APRIL 3, 2023

Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service. What education does a restaurant manager need?

Budgeting 52

Budgeting Customer Service Communication Training 52

Social Hospitality

APRIL 4, 2023

Chipotle faced a significant challenge in regaining customer trust after several food-safety violations. The company made significant changes to its food safety policies and practices and agreed to pay a $25 million fine for charges involving food-safety violations.

Accounting 69

Accounting Information Communication Customer Service 69

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 159

Scheduling Front of House Training Customer Service 159

Synergy Suite

JANUARY 20, 2023

Customer service: While the general manager will mostly be working alongside the people in their teams, their suppliers, and their partners, they can’t forget about the guests. A general manager should know how to provide excellent customer service, including handling complaints and resolving issues professionally and courteously.

Training 52

Training Scheduling Customer Service Budgeting 52

Modern Restaurant Management

JANUARY 3, 2024

. – Meredith Sandland, Empower Delivery CEO The FDA has passed amendments to the Food Safety Modernization Act (FSMA) that will go into effect in 2024. Through its innovative suite of digital health and safety solutions, PathSpot is already helping hundreds of brands navigate these new expectations.

Pricing 129

Pricing Marketing Catering Front of House 129

Social Hospitality

APRIL 4, 2023

Chipotle faced a significant challenge in regaining customer trust after several food-safety violations. The company made significant changes to its food safety policies and practices and agreed to pay a $25 million fine for charges involving food-safety violations.

Accounting 52

Accounting Information Communication Customer Service 52

7 Shifts

MAY 31, 2021

Checklists come in handy in all phases of restaurant operations, but given the justified sensitivity around food safety, it's inexcusable to miss the mark on health and cleanliness. Customer Service. Customer service can make or break a guest experience. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

OCTOBER 17, 2019

The most important thing is to teach customer service principles instead of customer service rules. There is a place for rules, like in food safety requirements, but don’t let rules run the culture or it will become toxic. But it’s only part of the equation.

Book 122

Book Customer Service Server People Development 122

SiteMinder

JANUARY 10, 2024

This applies beyond the direct interaction when you think of the next member of staff coming into contact with this customer for the first time, who is still positively influenced by an excellent prior interaction. Disney has long been using this technique and describe it in their “Be Our Guest” manual on customer service.

Training 59

Training Customer Service Communication Housekeeping 59

Modern Restaurant Management

AUGUST 19, 2020

Chris Boyles, VP of Food Safety for Steritech. Coke Freestyle machines allow customers to make their selections using their own smartphone screen. Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. Here are their insights.

Budgeting 225

Budgeting Health & Safety Sanitation POS Systems 225

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

The Restaurant Times

APRIL 27, 2022

If you wish to set up your cloud kitchen in the UAE, you will need to get a trade license from the Department of Tourism and Commerce Marketing and a Food License from the Food Safety Department. Your customer service is dependent on delivery, which is often an external source. . Managing Delivery Services.

Document 52

Document Cost Reduction Marketing Customer Service 52

The Restaurant Times

FEBRUARY 22, 2022

Restaurant food consultants are frequently involved in menu engineering, design, and food costs. If you want a smooth operation of your back house, a food consultant is the best option to go for. . Assistance With Specialized Food Products . Source: HPG Consulting.

POS Systems 52

POS Systems Training Marketing Customer Service 52

Modern Restaurant Management

DECEMBER 28, 2020

Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. Customer Service no longer means personal interaction – convenience, speed, flexibility, etc. Health and safety remain the primary focus of restaurants as we turn the calendar to 2021.

Events 229

Events Sanitation Marketing Communication 229

Les Roches

DECEMBER 28, 2023

Hotel management skillset andresr/E+ via Getty Images The hotel industry values individuals who are knowledgeable and also possess particular key competencies and capabilities, such as: Effective communication: imperative for both guest and team handling, efficient communication is instrumental in managing operations smoothly Customer service oriented: (..)

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Modern Restaurant Management

MAY 5, 2020

EcoSure and Lobster Ink, Ecolab divisions focused on food safety and public health, are offering COVID-19 assessment and training programs to help food service and hospitality customers protect their employees and guests, and restore safe and profitable operations. Enhancing Food Safety.

Sanitation 105

Sanitation Training Marketing Pricing 105

Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Marketing 212

Marketing Catering Customer Service Front of House 212

Modern Restaurant Management

DECEMBER 31, 2019

Additionally, staff will be expected to have cross-training in both order fulfillment and customer service for guests dining-in. With possibly fewer chances to win over in-house diners, it’s imperative that restaurants capitalize on their waitstaff and make both the dining-in customer experience count. Less food recalls.

POS Systems 136

POS Systems Marketing Training Pricing 136

Synergy Suite

JANUARY 13, 2023

While each role within your food service business has very different day-to-day tasks, there are things that everyone should be trained on, regardless of their role. Customer Service and Sales. Customer service and sales protocol goes beyond just what the wait staff accomplishes during a customer visit.

Training 52

Training Scheduling Document Regulatory Compliance 52