Modern Restaurant Management

APRIL 14, 2022

At first glance, factors influencing where to grab a quick bite to eat may seem different from those behind buying a new pair of shoes. Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Create an Experience in a Paper Bag. Where to Go for What?

POS Systems 190

POS Systems Pricing Information 190

Revenue Hub

SEPTEMBER 12, 2023

One such strategy that has gained immense importance in recent years is customer segmentation. Subscribe to our weekly newsletter and stay up to date By understanding the different types of guests a hotel attracts and tailoring pricing and marketing strategies accordingly, hotels can unlock significant revenue potential.

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Pricing Book Article Blog 106

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

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Customer Service Training Information Communication 88

Revenue Hub

SEPTEMBER 20, 2023

Subscribe to our weekly newsletter and stay up to date However, without any doubt, the experience today plays a paramount role and is a key differentiator. The fundamental difference with economic theory is the notion that people are consistent in their decision-making. Find a way to have the customer identify him/herself.

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Pricing Article Book Events 87

Modern Restaurant Management

MAY 10, 2021

It’s easy for restaurant experiences to be impersonal and ordinary right now, with face masks and takeout containers dictating the nature of dining. With so much of a focus on health and safety, other details and levels of service are understandably pushed to the backburner. Upgrade Your Takeout Experience.

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Presentation Information Customer Service Marketing 195

Les Roches

APRIL 26, 2023

If you’ve always thought there was little difference between client and customer, you might be surprised to learn they’re quite different. Similarly, hospitality vs customer service is also frequently used interchangeably. Clients vs. customers: what are they?

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Customer Service Definition Communication Events 52

Modern Restaurant Management

JULY 20, 2021

The key to the industry's recovery will be the strength of each daypart. Snack — will recover differently depending on the new rhythms of home, school, and work-life according to NPD's continual tracking of the U.S. Physical service is still valued. Each daypart — morning meal, lunch, dinner, and P.M.

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Marketing Definition Scheduling Book 190

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

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Download Pricing Marketing Communication 171

Les Roches

FEBRUARY 14, 2024

These two categories offer travelers and professionals unique experiences shaped by their specific characteristics. In this article, we delve into the key differences between boutique properties and chain hotels, shedding light on what sets them apart and looking at which you might prefer to work in. What is a boutique hotel?

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Training Pricing Book Events 95

Modern Restaurant Management

FEBRUARY 5, 2024

If you’re a pizza restaurant, plan on stocking up so you don’t run out of key ingredients in the rush! A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Why the buzz? Top 100 Places to Eat in the U.S.

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Marketing Budgeting Cost Reduction Pricing 197

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

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POS Systems Pricing Front of House Marketing 198

Les Roches

JULY 11, 2023

The term ‘customer’ and ‘consumer’ are often used as if they were interchangeable, but there are important differences between the two. If you’re looking for a career in hospitality management , it’s important to be aware of the differences so you can tailor your approach when it comes to customers vs consumers.

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Special Events Customer Service Marketing Hospitality Management 40

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

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Server Training Information Blog 147

Synergy Suite

MARCH 20, 2024

Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. The front of house staff plays a crucial role in creating a positive dining experience for guests.

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Front of House Back of House Server Customer Service 52

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

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Server Pricing Marketing Download 216

Les Roches

DECEMBER 28, 2023

As you weigh up these two vibrant choices – one defined by welcoming visitors into carefully curated spaces, the other by enticing customers with tantalizing cuisine – which one do you choose? Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful.

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Housekeeping Training Hospitality Management Accounting 52

Modern Restaurant Management

MAY 19, 2022

The prices of goods and services have increased 8.5 Menu engineering is a top-down approach to increasing revenue while Actual versus Theoretical (AvT) – tracking the difference between theoretical food costs and actual food costs – is a bottom-up approach to controlling costs. Track Food Waste.

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Pricing Accounting Training Information 188

Synergy Suite

DECEMBER 7, 2023

One of the key metrics that restaurateurs must pay close attention to is revenue per seat, also known as average cover. This key metric provides valuable insights into the financial health and operational efficiency of a dining establishment. This metric measures the average amount of money a restaurant earns from each seated guest.

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POS Systems Pricing Training Reservations 52

Hotel Owner

FEBRUARY 20, 2024

Striking a balance between technological advancements and maintaining human interaction is absolutely crucial in delivering exceptional guest experiences, and this balance will differ depending on your target audience and their expectations. Of course, there’s no denying that AI is a complex and often daunting subject.

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Catering Front of House Guest Satisfaction Budgeting 52

SiteMinder

OCTOBER 23, 2023

Some key features of Cloudbeds include a channel manager, booking engine, and property management system. SiteMinder is the industry’s leading hotel commerce platform; giving hoteliers the power, performance, and experience they need to succeed online. Customers of Cloudbeds often praise its ease of use.

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Guest Satisfaction Book Pricing Demo 52

Modern Restaurant Management

SEPTEMBER 15, 2021

. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in.

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Marketing Download Document Information 179

Les Roches

DECEMBER 21, 2022

Maybe you’ve heard of customer engagement or maybe it’s a new term to you. Either way, it can be hard to know how best to use customer engagement as a tool for success in the hospitality industry. To understand why customer engagement is so important in hospitality, and for some best practice examples, read on. .

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Hospitality Management Communication Customer Service Presentation 52

Les Roches

DECEMBER 26, 2022

What attracts new customers and keeps existing customers coming back? It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Hotels, restaurants, and tourism companies are unlikely to succeed without happy customers. Let’s take a look.

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Customer Service Reservations Events Definition 52

SiteMinder

NOVEMBER 21, 2023

Some key features of Innroad include its OTA integrations, an all-in-one management solution, and a network of around 500 partners and integrations. Let’s take a closer look at the differences between the two. This wide range of property types serviced indicates a commitment to catering to the diverse needs of the hospitality industry.

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Guest Satisfaction Catering Book Pricing 59

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. Brand strategy vs overall marketing strategy Both of these are closely intertwined and complementary to each other.

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Marketing Communication Brand Management Information 52

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). Mission vs. Vision Statements. Restaurant Mission vs. Restaurant Vision Statements. What makes you different from your competition? And others have no clue how to write one.

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Marketing Pricing Information Blog 148

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

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Server Training Information Blog 78

The Restaurant Times

MARCH 8, 2023

Fast food and fast casual restaurants may appear to be the same, but there are some significant differences. On the other hand, fast-casual eateries provide a more upscale experience, which may include better service, a nicer setting, more expensive meal prices, and a wider selection of their menus.

POS Systems 52

POS Systems Pricing Server Marketing 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

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Travel and Tourism Book Housekeeping Customer Service 59

Synergy Suite

OCTOBER 5, 2023

It represents the total income generated from selling food, beverages, and other services. In this article, we’ll explain the definitions of revenue and sales, how they’re different, and how to calculate each of them. Revenue and Sales: What are they, and how are they different? In reality, they aren’t quite the same.

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Catering Information Events Labor Cost Controls 52

Les Roches

DECEMBER 21, 2022

The key aim is to entice customers to buy the product, as well as actively maintain and nurture a certain image for the brand. This can include showing what the luxury brand offers that other brands do not, as well as promoting a particular lifestyle that their customers either have or aspire to. Marketing to high-end consumers.

Marketing 52

Marketing Pricing Customer Service Communication 52

Les Roches

DECEMBER 21, 2022

As a consumer-centric industry, consumer branding is even more important in the hotel and broader hospitality sectors, where people look for a more personalized approach to the services and experiences they purchase. A consumer brand company is one that creates positive associations between its customers and its products or services.

Communication 52

Communication Marketing Hospitality Management Definition 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

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Travel and Tourism Book Housekeeping Customer Service 52

Synergy Suite

APRIL 18, 2024

Restaurant food cost refers to the direct costs of making the food your customers eat. The Importance of Restaurant Food Cost Percentage Once you have your overall figure, you’ll want to calculate your food cost percentage so you can protect your profits and keep customers satisfied through high-quality dining experiences.

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Pricing Portion Control Accounting Training 52

The Restaurant Times

OCTOBER 3, 2023

Goodhew leads the technology strategy and execution at BurgerFi, where he oversees the digital platforms, loyalty program, online ordering capabilities, and store systems that deliver a seamless guest experience and drive business growth. He has also collaborated with different stakeholders.

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Training Marketing Budgeting Customer Service 52

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. 8 percent said they went somewhere different than planned. 57 percent remained unaffected.

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Marketing Travel and Tourism Download Facility Management 184

Synergy Suite

JANUARY 19, 2023

Some key characteristics of a great shift manager are strong leadership skills, good communication, the ability to problem solve, time management, and great in a customer-facing role. However, your establishment is bound to have a lot of differences in the details.

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Training Scheduling Customer Service Communication 52