STAAH

APRIL 9, 2024

Hospitality is a competitive industry and maximising revenue isn’t solely the responsibility of a select few , but rather, it’s a collective effort that involves every member of the team, from frontline staff to back-office personnel. All employees are revenue management ambassadors for their organisations.

Guest Satisfaction 93

Guest Satisfaction Housekeeping Facility Management Maintenance 93

Modern Restaurant Management

FEBRUARY 14, 2023

The recent workforce shortage brought the restaurant industry to its knees. will create more job seekers in the restaurant/hospitality industry. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence. To accomplish this: Improve training efforts.

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Training Document Service Management Information 189

7 Shifts

MARCH 28, 2023

I know firsthand how difficult and unpredictable this industry can be. That's a core part of creating a successful workplace in any industry. As Danny Meyer says, “Culture is the sum of all the behaviors that we champion minus all the ones we tolerate.” There are fewer hospitality workers than there were in 2019.

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Scheduling Accounting Communication 148

Hospitality Magazine

OCTOBER 23, 2023

The NSW Government has introduced its Vibrancy Reforms, which have been designed to remove red tape and encourage more live music and local entertainment zones especially at night, with industry widely welcoming the changes. The government is also overhauling regulatory frameworks to prevent single complainants from shutting down venues.

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Magazine 162

Modern Restaurant Management

SEPTEMBER 13, 2022

There are several talent acquisition strategies you can apply to make your hiring process quicker and more efficient without compromising your brand, workplace culture, or the safety of your employees and customer base. Thorough and Efficient Background Checks Build Trust, Safety, and Authentic Cultures.

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Information Marketing 212

Les Roches

FEBRUARY 15, 2024

In the multidimensional, fast-paced field of international hospitality, one factor continues to emerge as increasingly essential: cultural awareness. As our world becomes more like a global village, being culturally attuned is not merely a bonus but an indispensable asset. What is cultural awareness?

Communication 52

Communication Guest Satisfaction Training Customer Service 52

Les Roches

OCTOBER 30, 2023

Having a leadership mindset is vital for a successful career in the increasingly competitive hospitality industry. This guide explores the concept of a leadership mindset and why it matters so much in hospitality management. What is leadership? Leadership is about guiding a group of people to meet certain goals.

Communication 98

Communication Travel and Tourism Hospitality Management Resort Management 98

InnQuest

OCTOBER 11, 2023

In 2023, they continue to expand their presence in the US, providing travelers with an opportunity to immerse themselves in local culture. Stay updated with Tripadvisor’s new features and improvements designed to enhance your travel research process, and trust in the power of collective wisdom through user reviews and ratings.

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Information Book Blog Pricing 220

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Living Like a Local : With the increase of “slow travel,” more consumers are emphasizing connection with local people and culture vs. more traditional tourist behaviors.

Reservations 189

Reservations Marketing Download Scheduling 189

Hotel Owner

JUNE 20, 2023

The hospitality industry, for some time now, has stood out as an intricate and dynamic sector. With the expectations of guests continuing to diversify, it has become imperative for hotels, restaurants and other hospitality businesses to prioritise the continuous growth and development of their employees.

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Customer Service Training Communication Events 98

Hotel Business

APRIL 1, 2024

Selina Hospitality Plc , a global lifestyle and experiential hospitality company catering to millennial and Gen Z travelers, has promoted Gadi Hassin to COO and added other new executives. “We have the potential to improve the performance of our existing portfolio, and we have a clear path on how to do that. .

Travel and Tourism 64

Travel and Tourism Catering Training Marketing 64

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

Back of House 189

Back of House Presentation 189

Hospitality Magazine

NOVEMBER 28, 2022

France, Italy, Australia, the US and Spain dominate the global wine-making industry. Hospitality speaks to the Wines & Spirits Professional Center’s Konstantinos Lazarakis and Nico Lazaridi’s Federica Lazaridou about Greek varietals, cultivation and vinification processes and the current challenges of exporting Greek wine.

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Marketing Communication Magazine Book 246

Hotel Business

MARCH 27, 2024

Hotel development and management company Hospitality America has revealed that Ben Campbell has transitioned from COO to president/CEO. Ben’s journey to CEO is a testament to his dedication and expertise in the hospitality industry,” Cargen said. In 2015, he joined Hospitality America, starting as director of sales.

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Catering Reservations Events 64

Modern Restaurant Management

DECEMBER 20, 2022

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. The restaurant industry once again proved its resilience in 2022 as it dealt with ongoing obstacles like inflation, supply chain, labor shortages and more. Here are some of their insights.

Pricing 197

Pricing Scheduling Marketing Communication 197

Boutique Hotel News

MARCH 6, 2023

Judi Blakeburn , brand director, Another Place , Watergate Bay and Beach Retreats [FC] With a career spent in hospitality marketing, Blakeburn is an expert on both the sector and the role of marketing in medium-sized businesses, and is a passionate advocate of the importance of brand and marketing at board level.

Travel and Tourism 254

Travel and Tourism Marketing Catering Business Development 254

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. An issue that may arise from this in 2024 is data privacy.

Pricing 215

Pricing Catering Training Marketing 215

Hotel Owner

APRIL 5, 2024

Golf director Jonny Chaisty brings over 15 years’ industry experience and has worked in golf management for 10 years. Lastly, retail director Caron Black has been involved in numerous projects at Macdonald Aviemore Resort from both retail and hospitality perspectives, promoting a positive working culture and environment.

Beverage Operations 52

Beverage Operations Accounting Training Marketing 52

Modern Restaurant Management

MAY 24, 2022

Millions of employees are quitting their jobs in search of deeper job satisfaction, better work-life balance, and exceptional company culture. In fact, studies show that the “quit rate” among hospitality workers is more than double than that in other industries. A little thank you goes a long way. Communicate.

Front of House 208

Front of House Scheduling Back of House Communication 208

7 Shifts

FEBRUARY 13, 2023

It’s no secret that with a workforce mass exodus and rising minimum wages, the restaurant industry is long overdue for an overhaul of its business structure and compensation model. The only exceptions to this rule are in New York and Massachusetts, where state law continues to overrule federal law). Rethinking Wages: Where to Start?

Training 156

Training Front of House Server Scheduling 156

Larry Mogelonsky

OCTOBER 2, 2023

While longevity researchers continue to unravel the intrinsic mechanisms of how to permanently stave off chronic disease, prolong human life, and even reverse aging, it’s becoming increasingly apparent that there is no single cure to every ailment – not yet, at least.

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Presentation Book Marketing 100

Hotel Business

JULY 11, 2023

Boise, ID-based management company Resolute Road Hospitality has expanded its leadership team with the additions of Sergio Cardenas as corporate director of sales and revenue management and Amanda Schaus as chief legal officer. Their leadership will enable our team to continue to make improvements and achieve our highest expectations.”

Guest Satisfaction 75

Guest Satisfaction Business Development Communication Marketing 75

SiteMinder

MAY 15, 2024

The hotel industry is one that constantly yearns for innovation, given its global and competitive nature. Is hotel design likely to continue in this way or will a new philosophy forge a path into the future? It reflects the hotel’s brand and connects with guests by incorporating local cultural elements.

Blog 52

Blog Book Reservations Property Management 52

Hotel Owner

FEBRUARY 23, 2023

The company’s RevPAR saw a global increase of 15% during Q4 2022 compared with the same period in 2019, improving on a good Q3 performance. These strengths combined with the genuine culture of the Group, placing people and talents in the heart of its model, give meaning to our action.

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102

STAAH

FEBRUARY 25, 2024

Detailed data and insights helped the Sahid Hotels & Resorts team make better decisions and improve profitability. Sahid Hotels & Resorts is Indonesia’s first National Hospitality Company established in 1965, through its first hotel property Sahid Jaya Solo. STAAH has multiple users at Sahid.

Definition 82

Definition Customer Service Book Accounting 82

Les Roches

OCTOBER 27, 2023

If you’re transitioning into hospitality management or want to progress to positions with more responsibility, there are plenty of senior roles in hospitality, but being able to lead teams and maximize their productivity is essential. Providing constructive feedback: vital for nurturing growth and improvement in your team.

Communication 52

Communication Hospitality Management Resort Management Article 52

Boutique Hotel News

DECEMBER 20, 2022

BHN editor Eloise Hanson outlines six hotel and travel trends expected to shape the industry in 2023. Marc Saunders, director of marketing at Splendid Hospitality, also believes there is opportunity to drive revenue by activating hotel spaces with retail partnerships. Hotel e-tail. per cent on average above inflation per year.

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Concierge Book Marketing Information 312

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training? Here’s what to keep in mind: 1.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotel Business

JULY 19, 2023

Peachtree Group has appointed Jenelle Zadik as VP, people and culture for Peachtree Hospitality Management (PHM). “Jenelle’s well-rounded experience overseeing cross-functional teams will enrich Peachtree’s innovative culture and attract the best talent as we continue to grow our business.

Hospitality Management 52

Hospitality Management Communication 52

Hotel Business

OCTOBER 31, 2023

In his new role, Michalsky guides the firm’s strategic direction, oversees operations and manages teams while ensuring that the firm continues to drive forward with a commitment to growth and innovation. Johannes has played a valuable role within the Ashford Inc.’s

Procurement 59

Procurement Budgeting 59

Les Roches

FEBRUARY 20, 2024

The food and beverage industry is a vital part of the hospitality business. Whether you want a career in food and beverage management or want to have a bar and restaurant in your hotel , staying up-to-date with the state of the industry and all the new beverage industry trends is important.

Catering 52

Catering Procurement Guest Satisfaction Hospitality Management 52

7 Shifts

MAY 17, 2022

The restaurant industry has long been associated with long hours, hot-headed chefs, and an intense working environment that only the most passionate could handle. Even before the pandemic hit, there's been a growing feeling that the restaurant industry has to do better when it comes to employee experience. We're seeing a culture shift.

Scheduling 148

Scheduling Communication Server Accounting 148

Modern Restaurant Management

DECEMBER 17, 2021

If you’ve worked in the restaurant industry over the past decade, chances are you’ve heard these buzzwords championed as top business priorities and guiding principles for success. Customer-centric. Personalized. Customer experience management. Meanwhile, food service workers are in high demand. Digitize Tedious Tasks.

Procurement 188

Procurement Customer Service Training Information 188

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. For part one, click here.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

eZee Absolute

AUGUST 29, 2023

The hospitality industry is ever-changing. This is where hotel improvement ideas come in. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let’s jump right in. Now that is something we are looking for.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Business

MARCH 12, 2024

Coming out of COVID, I think everyone was looking for an innovative way to continue to do business and scale, and we felt like partnerships were the right way to do it. We know the alignment of company culture plays a large role in the partnership. We want prospective partners to understand our families and our culture, and vice versa.

Budgeting 59

Budgeting Procurement Pricing Business Development 59

Hotel Business

OCTOBER 17, 2023

Safety is of particular concern in hospitality, due to the high amount of activity that leads to liability, loss and injury. We spoke with Joseph Heinzen, chief safety officer, WorldSafe, about how hoteliers can take advantage of its services and get back to doing what they do best: hospitality. What is WorldSafe?

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Information Blog Guest Services Marketing 59