eHotelier

NOVEMBER 12, 2023

Essentialist, the sophisticated members-only travel service specializing in bespoke trips around the globe with the highest level of personalization, unveils its latest technology with the launch of a new smartphone app for members.

Concierge 130

Concierge 130

Serviced Apartments

SEPTEMBER 22, 2023

UK: Luxury Serviced Apartments, a collection of long and short-stay properties in central London , has opened its latest site in Mayfair. Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services.

Concierge 98

Concierge Guest Services 98

Hotel Owner

SEPTEMBER 6, 2023

The Tawny hotel has announced that it is set to launch a collection of three serviced rental properties called the Fledglings in December 2023. The three new rentals have been deliberately curated to feel like an extension of the hotel and each comes complete with a personalised concierge service.

Concierge 105

Concierge 105

Hotel Business

SEPTEMBER 26, 2023

A joint venture of two Dallas-based companies— NewcrestImage and Dabu Group —has acquired the full-service Marriott Dallas/Fort Worth Westlake. The post NewcrestImage, Dabu Group JV acquires full-service Marriott appeared first on hotelbusiness.com. Newmark Lodging Capital Markets arranged the sale on behalf of the seller.

Concierge 105

Concierge Marketing 105

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. So, what do ALICE customers love so much about Guest Services ? The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback.

Concierge 52

Concierge Guest Services 52

Hotel Owner

SEPTEMBER 12, 2023

Under Altido’s management, Westminster Fire Station will provide accommodation for days, weeks or months with a concierge service on hand. The company manages thousands of properties across Europe, with a diverse portfolio of apartments, townhouses, aparthotels, and serviced apartments.

Concierge 104

Concierge Property Management 104

PhocusWire

SEPTEMBER 5, 2023

enables loyalty program members to find flights using their points via its proprietary algorithm.

Concierge 89

Concierge 89

Revenue Hub

NOVEMBER 20, 2023

Add-on services are a powerful strategy for increasing hotel revenue. A wide range of add-on services will help you capitalize on different needs and guest preferences. Offering services like spa treatments, a golf course, city tours, and exercise classes will help you drive more revenue.

Concierge 78

Concierge Guest Satisfaction Book Article 78

Serviced Apartments

SEPTEMBER 14, 2023

Italy: Independently owned serviced apartment Luxe Rome Apartment has opened on Via Venezia in the centre of the city. A home concierge service is available throughout the stay, as is a private chef. The post Luxury serviced apartment opens in Rome appeared first on Serviced Apartment News.

Concierge 52

Concierge 52

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

eHotelier

FEBRUARY 22, 2023

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

Concierge 130

Concierge 130

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hospitality Net

JANUARY 16, 2024

The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine. Once, hotels stood as beacons of hospitality, where every guest was treated like royalty.

Concierge 98

Concierge Housekeeping 98

Serviced Apartments

DECEMBER 15, 2022

UAE: The Palm Jumeirah is to offer new luxury serviced apartments, at Mansio at Th8, which will go up for sale later this month. Mansio at Th8 is a collection of contemporary, furnished serviced apartments on the beach designed to cater for families. Residents can enjoy hotel living with home comforts.

Concierge 52

Concierge Catering Marketing 52

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. Here we’ll explore the difference between customer service and customer support, why they’re important, and what you need to know about them for a career in hospitality.

Customer Service 88

Customer Service Training Information Communication 88

Serviced Apartments

MARCH 18, 2024

UK: Serviced apartment provider National Corporate Housing (NCH) has signed 19 short-stay apartments in King’s Cross London, located in a BTR building developed by Related Argent. With our unwavering commitment to excellence and personalised service, we look forward to welcoming our customers to these remarkable apartments.”

Concierge 98

Concierge 98

Hotel Management Network

MARCH 20, 2024

Jurny has launched AI Multi-Agent system to handle specific tasks such as concierge services and guest communications. The post Jurny unveils AI Multi-Agent system for hospitality industry appeared first on Hotel Management Network.

Concierge 59

Concierge Communication 59

Lodging Magazine

MARCH 5, 2024

As one of Renaissance Hotels’ services, the on-property Navigator serves as a neighborhood ambassador and can connect guests with local opportunities. The 39-story property has 187 guestrooms and suites and 112 residences.

Concierge 69

Concierge Magazine 69

Revenue Hub

MARCH 12, 2024

An accomplished experiential marketing agency knows how to push the boundaries of traditional advertising to generate brand awareness and customer loyalty using creative, innovative services.

Marketing 93

Marketing Concierge Article Events 93

Boutique Hotel News

MAY 12, 2023

Portugal: Luxury hotel and resort brand Martinhal Family Hotels & Resorts will open a property in Lisbon this May, featuring branded hotel residences and serviced apartments.

Concierge 147

Concierge Book 147

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? Why is problem-solving an essential customer service skill?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Hotel Business

APRIL 1, 2024

CoralTree’s parent company, Lowe, launched its hospitality management business in 1973 to provide residential resort management services. We are a hospitality company at our core, but the CoralTree Residence Collection is purpose-built to service residential properties including resorts, vacation rentals and homeowner associations.”

Procurement 111

Procurement Concierge Housekeeping Maintenance 111

PhocusWire

MAY 18, 2023

The ride-hailing company’s third annual Go-GET product event announced a couple of travel-focused updates, including concierge service at partner hotels and boat reservations on a Greek island.

Concierge 89

Concierge Reservations Events 89

Hotel Business

APRIL 29, 2024

The hotel will have amenities such as 24-hour concierge and guest services, a fitness center, complimentary newspapers and coffee, in-room dining, locally sourced minibars and custom bathrobes. The lobby, bar and restaurant will include a full bar, classic dishes, regional ingredients and fresh takes on Cleveland essentials.

Concierge 59

Concierge Guest Services 59

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Guest Room Phone, Room service, Hotel information, Housekeeping, Concierge, and more on tablets, mobile phones, and Alexa devices.

Concierge 98

Concierge Housekeeping Guest Services Information 98

Boutique Hotel News

JANUARY 4, 2023

The group encompasses more than 40 luxury, premium, midscale and economy hotel brands, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more. Ennismore’s in-house design studio has recently rebranded to AIME Studios.

Concierge 147

Concierge Marketing 147

Boutique Hotel News

APRIL 20, 2023

The training and development of sales teams is something that I have always enjoyed and excelled at and I will be ensuring that we continue to deliver our products and services to our clients in a seamless and highly-attentive fashion,” he added.

Concierge 130

Concierge Business Development Training Marketing 130

Hotel Owner

MAY 19, 2023

Bringing 19 years of industry experience and a highly coveted recognition from The Society of The Golden Keys, the professional association of hotel concierges, Maine will oversee all hotel operations and services at the luxury four-star hotel in Northumberland.

Concierge 105

Concierge Customer Service 105

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. Rise of the Restaurant Concierge. But not in the way you might think. So what exactly does this future look like?

Concierge 197

Concierge Server Front of House Back of House 197

Hospitality Magazine

DECEMBER 5, 2022

In a further boost for the industry, the Government has also recently launched a Hospitality Concierge service with a dedicated team to help new hospitality businesses start up, or existing ones to grow by expanding their offerings such as offering alfresco dining as we come into the summer months.

Training 246

Training Concierge Magazine Information 246

Revenue Hub

NOVEMBER 20, 2023

While there may be a significant increase in AI support over the next decade (concierges, room service delivery, cleaning), it can never replace your human staff. Imagine if all repetitive questions from your guests were routed through an AI concierge , handling over 80% of queries.

Concierge 82

Concierge Article Training Information 82

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. What is customer service?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotel Owner

MARCH 21, 2024

Padraig Casey, head concierge at Killarney Park Hotel, has assumed the presidency of Les Clefs d’Or Ireland. With accolades for his exceptional service, Casey aims to lead the organisation for the next two years. His focus on seasonal ingredients promises a menu that highlights Scotland’s culinary richness.

Concierge 52

Concierge Events 52

Hospitality Net

MARCH 20, 2024

This industry-first technology marks a significant milestone in the evolution of property management solutions, introducing specialized AI agents designed to cooperate and handle specific tasks like concierge services and guest communications, without the need for human intervention.

Concierge 45

Concierge Property Management Communication 45

Revenue Hub

OCTOBER 17, 2023

It’s the money you can make from services and goodies that make your guests’ experience better. Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. That’s exactly what ancillary revenue is all about.

Concierge 97

Concierge Events Book Catering 97