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A comprehensive overview of job positions within a hotel

SiteMinder

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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A guide to hotel departments, operational areas and building functions

SiteMinder

Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction.

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Tyga Bites and Sushi with an Attitude

Modern Restaurant Management

” For the restaurant, orders are routed directly to the kitchen, helping service run smoothly and increasing tips by two-to-three percent on average. These new initiatives helped partners like Act III Holdings and ezCater to continue to provide the level of service their customers expect. ” DeliverThat Expansion.

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