Hotel Business

SEPTEMBER 12, 2023

The resort, opening its doors later this year, is now accepting reservations. Guests can take advantage of the quick and easy mobile check-in and checkout, in addition to the mobile room key and guest app that can handle requests such as housekeeping, valet car service, onsite reservations, food hall takeout and more.

Concierge 64

Concierge Housekeeping Reservations Events 64

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Housekeeping department. Hotel housekeeping jobs.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. This same app can let guests order food or seek concierge services, all of which are automated.

Concierge 52

Concierge Travel and Tourism Information Catering 52

eZee Absolute

NOVEMBER 8, 2023

Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

OCTOBER 10, 2022

What is your experience with using point-of-sale/reservation systems? Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JULY 21, 2023

Not only does Marriott’s customer care team operate around the clock, they also provide several ways for guests to get in touch with them regarding any issues, reservations or queries they may have. According to Travel Weekly , Marriott is among the top organizations in the hospitality sector when it comes to customer service.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Les Roches

JUNE 7, 2023

Here are a few examples of customer service in the hospitality industry, specifically hotel management : Warm welcome : Greeting guests when they arrive and helping them with their luggage Room service : Providing high-quality room service, including delivering food and drinks to rooms on time and ensuring it meets guests’ expectations Concierge (..)

Customer Service 88

Customer Service Training Information Communication 88

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Hotel Owner

JULY 20, 2023

They had to organise a fashion show, they had to run a concierge service and organise luxury excursions for some special guests… They had to do all sorts of things, as well as run the hotel on a day-to-day basis: housekeeping, reception, reservation, etc. They had to cover every single role that there is to do in the hotel.

Catering 75

Catering Concierge Training Housekeeping 75

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. In this guide we’ll take a look at a few of the most valuable tips for successful hotel management, offered up by seasoned hospitality experts.

Blog 59

Blog Travel and Tourism Events Download 59