Concierge Facility Management Guest Services Reservations 
SiteMinder
OCTOBER 11, 2022
The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Assistant hotel manager. The concierge’s job is to greet guests and assist with queries.
SiteMinder
OCTOBER 11, 2022
Reservations agent. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival.
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