Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

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Concierge Guest Services Communication Events 104

Modern Restaurant Management

SEPTEMBER 16, 2020

When launching such a program, managers can decrease their costs and increase their chances of success by using a bin system to separate recyclables from other trash, educating staff on proper recycling procedures, and monitoring disposal practices to verify that employees are putting their training to work. Staff Training.

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Training Workshop Program Management Scheduling 153

Modern Restaurant Management

OCTOBER 13, 2023

In contrast, offering limited reward choices or generic gifts can inadvertently communicate a lack of consideration, leading to a sense of disconnection and dissatisfaction. This can include access to training programs, workshops, mentorship, or educational resources.

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Workshop Events Pricing Catering 176

Les Roches

JULY 21, 2023

Understanding customer service skills Whether answering inquiries over the telephone or greeting guests in person, customer service skills are defined as those employed when communicating with consumers or clients. So the communication style you use with one customer might not be appropriate to use with another.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Les Roches

MARCH 11, 2024

They should be friendly, approachable and attentive, providing personalized assistance and support to clients throughout the travel planning and booking process Communication skills: consultants need to convey information clearly, listen actively to clients’ needs and preferences and negotiate with travel suppliers.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

JUNE 7, 2023

Businesses can also use feedback in staff training and improving customer service delivery, including how customer inquiries and complaints are handled. Customer service training Customer service training educates employees on how to deliver exceptional customer service. It ensures customers can convey their needs or concerns.

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Customer Service Communication Training Information 52

Les Roches

DECEMBER 29, 2023

Business communication skills play a vital role in understanding these dynamics, aligning consumer interests with organizational goals and nurturing strong teamwork. For employees, emotional engagement encompasses their feelings towards work, colleagues and the organization as a whole and can foster dedication and enthusiasm.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Revenue Hub

OCTOBER 31, 2023

Social Experiences : Encourage guests to share their experiences online and within the hotel community. Organize social events, workshops, or community service activities where guests can meet and interact. After all, shared experiences, like those of Super Bowl parties, amplify the joy.

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Workshop Concierge Article Communication 87

OpenTable

MAY 11, 2023

One of the best ways to enhance diversity, equity, and inclusion in any business is to hire a consultant who specializes in DEI training. Peterson writes about strategies including becoming aware of one’s own biases, learning about other cultures, practicing active empathy, and being flexible in communication style.

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Training Workshop Budgeting Scheduling 52

Les Roches

DECEMBER 23, 2023

Training and education The sustainability manage­r coordinates action and takes on an important educational role­. They may choose­ to run workshops, offering compelling reasons behind specific changes. Another approach is to incorporate energy-e­fficient lighting and appliances.

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Training Strategic Planning Communication Workshop 52

Les Roches

JUNE 7, 2023

The third industrial revolution, known as the digital revolution , ushered in the widespread use of computers and the internet, transforming the way we work and communicate. To embrace generative AI, hospitality workers should take a proactive approach to learning and training.

Travel and Tourism 52

Travel and Tourism Training Workshop Communication 52

SiteMinder

NOVEMBER 22, 2023

They might include yoga sessions, meditation workshops, and health-focused menus. Like networking events, health and wellness retreats often come bundled with lectures, talks and workshops. Proper training and clear communication of roles and expectations are vital to ensure smooth operation and excellent guest service.

Events 59

Events Budgeting Book Workshop 59

Social Hospitality

JULY 5, 2023

One approach is to offer cross-training and mentorship opportunities. For instance, IT departments can provide workshops about the tools they use and why. Not to mention that open interdepartmental communication can ensure your marketing materials, tools, and methods are resilient to change and disruption.

Marketing 52

Marketing Workshop Customer Service Communication 52

Les Roches

JANUARY 15, 2024

Whether it’s confere­nces, seminars, workshops, weddings or the­med parties, organizing eve­nts that align with the ambiance and target audie­nce of your hotel can attract local reside­nts and visitors from out of town. You also need to provide them with the ne­cessary tools, training and resources to e­xcel.

Communication 52

Communication Book Reservations Marketing 52

Les Roches

JULY 21, 2023

In this article, we’ll go over what event planning is, the different types of event planning that you could do, and how you can become an event planner with the right training and education. Communication: There are many occasions when communication skills in hospitality are vital, both in written and spoken communication.

Events 52

Events Communication Catering Workshop 52

Les Roches

MAY 9, 2023

Conferences and seminars: This type of event is ideal for presenting new products or services to potential customers and providing educational workshops on particular topics. With our training and certification, you’ll be on your way. What are the different types of corporate events?

Events 52

Events Event Coordination Budgeting Hospitality Management 52

eZee Absolute

OCTOBER 5, 2023

Romantic lighting sets the mood, while well-trained staff, professionally attired, add a welcoming touch. To get started, consider hosting events or workshops specifically for local wedding planners to showcase your venue and build those crucial relationships. Train them so that everything goes smoothly.

Events 52

Events Book Marketing Workshop 52

SiteMinder

AUGUST 29, 2023

Hotel labour costs encompass salaries, benefits, training, and even recruitment expenses. For example, housekeeping can communicate directly with the front desk system from a mobile device and check which rooms need cleaning or servicing, and which ones are occupied. Optimised Distribution with Lower Commission Costs.

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Housekeeping Guest Satisfaction Book Maintenance 52

Modern Restaurant Management

APRIL 27, 2020

Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders. Ongoing community supported forums and workshops. Guidance on applicable emergency relief measures for micro businesses.

Sanitation 185

Sanitation Information Marketing Workshop 185

Modern Restaurant Management

APRIL 27, 2020

Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders. Ongoing community supported forums and workshops. Guidance on applicable emergency relief measures for micro businesses.

Sanitation 197

Sanitation Information Marketing Workshop 197

Les Roches

DECEMBER 28, 2023

Server Servers have direct communication with customers. Host: typically an entry-level role where personable traits and communication skills matter most. They will greet guests, check reservations, and show diners to their seats. Tactful, attentive service can transform ordinary meals into exceptional experiences.

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Front of House Server Back of House Training 52

NV Hotels

JUNE 28, 2022

Communication Essentials. Our special guest, Deborah Thomas-Nininger with DTN Productions, will present communication topics that are important for everyone at the Atlantis on July 27. Deborah is a renowned professional speaker and training and development specialist. Check out the upcoming activities and sign up now.

Events 52

Events Communication Workshop Guest Services 52

7 Shifts

NOVEMBER 3, 2022

Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. Consider attending workshops with your team. Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. You and your team probably have biases.

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Training Communication Workshop Document 78

InnQuest

JANUARY 27, 2023

Many wellness resorts also offer cooking classes or nutrition workshops that teach guests how to make healthier choices.   If your property is not exclusively a wellness resort, there are still plenty of ways to incorporate a wellness focus into the guest experience.

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Travel and Tourism Reservations Property Management Book 130

SiteMinder

DECEMBER 7, 2023

In addition to hundreds of travel and hotel exhibitors from all over the world, the BTL includes theme workshops, destination and cultural presentations. For example; room cleaning, maintenance tasks, communication.” Some people are happy to read for hours, while others prefer a ‘show and tell’ approach.

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Blog Travel and Tourism Events Download 59