Hospitality Net

JANUARY 8, 2024

This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests. Such digitalization is revolutionizing how hotels manage guest information and communication, and it is leading to a remarkable enhancement in overall guest satisfaction.

Communication 97

Communication Guest Satisfaction Information 97

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

Revenue Hub

APRIL 23, 2024

By harnessing data effectively, properties can transition from a general communication approach to a hyper-personalized and targeted messaging strategy based on specific interests. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 80

Guest Satisfaction Article Information Budgeting 80

Les Roches

JUNE 5, 2023

One such skillset is cross-cultural communication, which is important in this day and age of international travel and hospitality. In this article, we’ll go over what cross-cultural communication skills are, as well as the best ways to boost these skills to help you progress your career in hospitality management.

Communication 52

Communication Training Hospitality Management Guest Satisfaction 52

Hotel Business

SEPTEMBER 7, 2023

Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark , those investments are paying off in the form of strong satisfaction scores for quality of the guestroom and staff service. “In The North America Third-Party Hotel Management Guest Satisfaction Benchmark was redesigned for 2023.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

MEWS

MARCH 14, 2023

Check your guest feedback 5. Enhance communication among hotel staff 8. Thanks to technology like Mews’ housekeeping integration, you can use the system to assign rooms to housekeeping staff, create shifts, and immediately let them know when a guest has checked out. Automate and streamline cleaning shifts 3.

Housekeeping 130

Housekeeping Guest Satisfaction Communication Training 130

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 100

Marketing Communication Guest Services Strategic Planning 100

InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

SiteMinder

APRIL 10, 2024

At Nira Caledonia, a 27-room boutique hotel located in the heart of Edinburgh, there’s a constant drive towards excellence when it comes to traveller experiences, guest satisfaction, and creating a rich cultural community. The property recently also added SiteMinder’s Guest Engagement feature to the mix.

Communication 98

Communication Guest Satisfaction Book Marketing 98

Revenue Hub

OCTOBER 2, 2023

Subscribe to our weekly newsletter and stay up to date That means don’t forget about your guests as soon as they step out of your hotel. The post-stay phase brings a great opportunity for hoteliers to improve guest satisfaction, build relationships, and encourage repeat business. Why is the post-stay phase important for hotels?

Guest Satisfaction 103

Guest Satisfaction Communication Presentation Article 103

Revenue Hub

JANUARY 26, 2024

In the competitive world of hospitality, acquiring new guests is undoubtedly important. However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation.

Guest Retention 98

Guest Retention Communication Guest Satisfaction Article 98

Revenue Hub

FEBRUARY 1, 2024

A powerful tool in hoteliers’ arsenal is a Guest Messaging System (GMS). A hotel GMS automates communication with your guests, ensuring better overall experiences, and proactive communication before the review goes live at all. Responding promptly shows attentiveness and a commitment to guest satisfaction.

Guest Satisfaction 105

Guest Satisfaction Communication Article Book 105

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 108

Guest Satisfaction Housekeeping Maintenance Pricing 108

Metasphere

JULY 27, 2023

This approach ensures that guests receive communications and offers that align with their individual interests and needs. Data segmentation enables hotels to engage guests on a more personal level, resulting in enhanced guest satisfaction and loyalty.

Guest Satisfaction 52

Guest Satisfaction Communication Blog Marketing 52

InnQuest

APRIL 4, 2023

Cloud-based PMS also enables smoother communication and collaboration between departments, reducing potential errors and improving the hotel’s overall operational efficiency. By making the switch , hotels can save significant costs while improving efficiency, leading to better guest satisfaction and higher profits.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Revenue Hub

JUNE 5, 2023

A recent study published by GuestRadar indicates that your potential guests share these same sentiments. Subscribe to our weekly newsletter and stay up to date Many resort marketing teams unknowingly fail to align their communication materials to the actual expectations and preferences of their guests.

Marketing 89

Marketing Guest Satisfaction Communication Book 89

Revenue Hub

OCTOBER 3, 2023

What happens to guest satisfaction after hotels start implementing RoomPriceGenie? Effects on guest satisfaction This part of the study intended to compare how guests felt about the pricing and perceived value of the hotel’s offers, both before and after implementing RoomPriceGenie.

Pricing 108

Pricing Guest Satisfaction Article Marketing 108

Technology: Lodging Magazine

AUGUST 14, 2023

The integration optimizes hotel operations by allowing real-time cross-departmental collaboration between front of house, housekeeping, and engineering to manage guest requests, guest satisfaction, and visibility and accountability.

Front of House 52

Front of House Guest Satisfaction Housekeeping Accounting 52

Hotel Business

SEPTEMBER 7, 2023

Training staff to promptly identify and address bed bug concerns is crucial, as is fostering an atmosphere of open communication to mitigate potential problems before they escalate. The implementation of stringent protocols, involving licensed pest service providers when needed, showcases a hotel’s dedication to a pristine guest experience.

Guest Satisfaction 111

Guest Satisfaction Communication Training 111

Hotel Owner

MARCH 25, 2024

Not only does it contribute to the aesthetic appeal of the property, but it also serves as a means to elevate guest satisfaction, augment operational efficiency, and drive revenue growth. At the outset, it is imperative to grasp the significance of refurbishment beyond surface-level improvements.

Budgeting 98

Budgeting Communication Guest Satisfaction Marketing 98

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

Property Management 222

Property Management Training Guest Satisfaction Special Events 222

Revenue Hub

MAY 9, 2023

Guest satisfaction should be on top of the list, with a KPI measuring how the hotel utilizes its capacity. A decrease in a leading indicator, such as guest satisfaction, should trigger immediate action. For example, measure the time it takes to check in a guest. Volume is the easiest KPI to understand.

Guest Satisfaction 87

Guest Satisfaction Communication Article Marketing 87

SiteMinder

DECEMBER 13, 2023

Improved Guest Communication and Experience Before connecting Welcome Pickups via SiteMinder, Axel Hotels faced challenges in guest communication, especially regarding essential trip information. Guests often failed to provide essential trip information, such as flight numbers and arrival times.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

InnQuest

MARCH 2, 2023

Focus on Employee Training and Development Your employees are the face of your hotel, and providing them with proper training and development opportunities is essential for creating a positive guest experience. By staying on top of these metrics, you can identify areas where improvements can be made and take action accordingly.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Revenue Hub

APRIL 4, 2024

After all, OTA bookings come at a cost, and hotels benefit significantly from cutting out the middleman and incentivizing guests to book directly. With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests.

Book 98

Book Guest Satisfaction Customer Service Pricing 98

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” On top of that, excellent guest service requires using communications essentials that rise above merely being polite.

Guest Services 102

Guest Services Definition Communication Workshop 102

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

OCTOBER 18, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

Reservations 98

Reservations Guest Satisfaction Book Article 98

Hotelogix

OCTOBER 18, 2023

It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business.  Streamlines Your Booking Process A hotel reservation system automates and simplifies the booking process for guests. This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

NOVEMBER 18, 2022

Management should be identifying, measuring and minimising the gaps identified as problematic with new strategies and SOPs (standard operating procedures) that help them to better understand their guests, address communication breakdowns and achieve enhanced guest satisfaction. Read rest of the article at GuestRevu.

Front of House 86

Front of House Communication Guest Satisfaction Article 86

Hotelogix

FEBRUARY 8, 2024

  Invest in your team Your staff is the face of your hotel, the frontline warriors who bring your guest-centric vision to life. Invest in training programs that cover the operational aspects of their jobs and teach empathy, communication skills, and problem-solving.

Demo 147

Demo Guest Satisfaction Guest Services Document 147

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do?

Communication 52

Communication Reservations Guest Satisfaction Book 52

Les Roches

JULY 18, 2023

Hotel guest satisfaction will determine how likely people are to come back and give repeat business. As well as fostering customer loyalty , guest satisfaction will also lead to patrons leaving positive online reviews or making word-of-mouth recommendations, both of which can help bring in more customers.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotel Business

NOVEMBER 27, 2023

The biggest part of it is communication,” she said. Because our guests today and our associates, they want to know why we’re doing something when we’re doing something and then they want that closure on it. The guest gets that call before they check out and receive a guest satisfaction survey.

Maintenance 111

Maintenance Communication Guest Satisfaction Information 111