Les Roches

JULY 18, 2023

What does guest service mean? Guest services is a similar term but with a bit of a difference. Guest services are all the amenities offered to guests in the hospitality industry, such as concierge, room service or front desk service. How does hotel customer service impact guest satisfaction?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

eZee Absolute

NOVEMBER 8, 2023

5G’s high bandwidth and low latency ensure these devices communicate flawlessly, resulting in better energy management, cost savings, and improved guest comfort. Smart Room Controls: With 5G, guests can enjoy intuitive and responsive smart room controls.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

NOVEMBER 14, 2022

Another highly effective strategy is providing guests with a welcome pack in their room with information about your ancillary services. Use an in-house communications app. This will provide guests with a platform to voice any concerns they might have. Request feedback and incentivise reviews.

Communication 52

Communication Reservations Book Concierge 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

AUGUST 10, 2023

These businesses have a reputation for offering exceptional service and the ultimate guest experience. Here are some examples of high-paying and notable career paths: Hotel manager: responsible for hotel operations, ensuring guest satisfaction, managing staff and optimizing revenue. Hospitality is wonderfully varied.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

FEBRUARY 25, 2024

Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services. Beyond operational changes, they often incorporate local materials and cultures into their design and offerings, supporting local communities and preserving heritage.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

eZee Absolute

DECEMBER 7, 2023

From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests. The integration of mobile apps and smart devices allows for a streamlined and frictionless experience, reducing physical touchpoints and enhancing overall guest satisfaction.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Blog Concierge 59

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Revenue Hub

JULY 3, 2023

Identify the moments you want to impact your guests The hotel guest journey consists of a series of individual micro-moments, so start by identifying where and how you want to impact your guests. Map the customer’s journey and choose what kind of communication and actions you’ll take each step of the way.

Concierge 88

Concierge Book Guest Satisfaction Article 88

SiteMinder

JULY 24, 2023

By understanding the unique needs and preferences of each guest segment, you can tailor your services, amenities, and experiences to meet their expectations. This not only improves guest satisfaction and loyalty but also increases your hotel’s revenue. Consider offering digital amenities to cater to these needs.

Budgeting 97

Budgeting Catering Guest Satisfaction Book 97