Revenue Hub

APRIL 4, 2024

After all, OTA bookings come at a cost, and hotels benefit significantly from cutting out the middleman and incentivizing guests to book directly. With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests.

Book 88

Book Guest Satisfaction Customer Service Pricing 88

InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

SiteMinder

DECEMBER 13, 2023

Improved Guest Communication and Experience Before connecting Welcome Pickups via SiteMinder, Axel Hotels faced challenges in guest communication, especially regarding essential trip information. Guests often failed to provide essential trip information, such as flight numbers and arrival times.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

InnQuest

SEPTEMBER 21, 2022

It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Synergy Suite

MARCH 20, 2024

Monitoring guest satisfaction, ensuring efficient table turnover, and managing staff effectively are just a few of the many responsibilities that fall under the front of house umbrella. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” On top of that, excellent guest service requires using communications essentials that rise above merely being polite.

Guest Services 92

Guest Services Definition Communication Workshop 92

Les Roches

FEBRUARY 13, 2024

Keeping everyone informed about ship operations and changes means that communication is vital. Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? Communication Communication is one of the most important interpersonal skills.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

AUGUST 29, 2023

Subscribe to our weekly newsletter and stay up to date They establish a direct line of communication with guests, enabling tailored upsell propositions, personalized cross-sell recommendations, and effortless enrolment into loyalty initiatives. Upselling involves persuading guests to purchase a higher-tier product or service.

Communication 66

Communication Book Article Guest Satisfaction 66

Hotel Owner

FEBRUARY 7, 2023

Donika Hoxhaj, front office manager at multiple New York hotels, says: “As front-desk managers, we’re the first physical interaction with visitors, so it’s essential we use all the tools we can to deliver exceptional customer service. That way, accurate expectations can be set for guests.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

Les Roches

FEBRUARY 15, 2024

In this article, we’ll look at how important cultural awareness is to success in a global hospitality career and how to improve your cross-cultural awareness and communication. Improved customer experiences Having cultural awareness generally leads to better customer service experiences. What is cultural awareness?

Communication 52

Communication Guest Satisfaction Training Customer Service 52

Les Roches

MARCH 6, 2024

It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience. Conversely, marketing strategy is the implementation arm of branding, translating target positioning and messaging into actionable campaigns, initiatives and communications across various channels.

Marketing 52

Marketing Communication Brand Management Information 52

Les Roches

DECEMBER 29, 2023

Business communication skills play a vital role in understanding these dynamics, aligning consumer interests with organizational goals and nurturing strong teamwork. For employees, emotional engagement encompasses their feelings towards work, colleagues and the organization as a whole and can foster dedication and enthusiasm.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

InnQuest

FEBRUARY 3, 2023

Be sure to present these offers before the guest arrives. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service.

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

JULY 24, 2023

Reputation : Make sure that seasonal closure is communicated effectively to potential customers. You don’t want to damage your reputation by having guests unable to book during their preferred dates without understanding why. This can lead to positive reviews and repeat customers.

Maintenance 79

Maintenance Travel and Tourism Special Events Guest Satisfaction 79

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These businesses have a reputation for offering exceptional service and the ultimate guest experience. Salary range: $93,000 to $138,000.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

DECEMBER 28, 2023

The responsibilities span from guest relations and front office operations to overseeing human resources and financial accounting. Hotel management career opportunities Management offers diverse career paths to explore, including resort management in the hotel industry.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Beyond operational changes, they often incorporate local materials and cultures into their design and offerings, supporting local communities and preserving heritage.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Guest Satisfaction 98

Guest Satisfaction Catering Information Document 98

Hotel Business

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured.

Guest Satisfaction 98

Guest Satisfaction Pricing Customer Service Communication 98

Revenue Hub

FEBRUARY 20, 2024

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options. And this includes -and specially points towards- your communication. This can contribute to a positive guest experience and enhance guest satisfaction.

Communication 79

Communication Guest Satisfaction Article Customer Service 79

SiteMinder

JULY 23, 2023

Acceptable Content: Hosts must ensure that the content in their listings, including photos and descriptions, follows Airbnb’s content policy and community standards. Host Responsiveness: Hosts are expected to be responsive to guest inquiries and booking requests. Prompt communication helps build trust with potential guests.

Book 52

Book Information Accounting Pricing 52

Modern Restaurant Management

OCTOBER 4, 2021

The Restaurant Guest Satisfaction Snapshot™ (RGSS) is produced by data from Black Box Guest Intelligence™ Guest Intelligence is tracking over 190 brands to benchmark customer satisfaction and is the only online tool that integrates with operational performance data to validate the impact on financial performance. .

Download 170

Download Pricing Marketing Communication 170

SiteMinder

FEBRUARY 25, 2024

Visible apps are those the guest will directly interact with, such as a chatbot or price comparison tool. Being able to control how the relationship with your guests progresses is crucial for delivering quality experiences, enjoying long term revenue and achieving business success. Automated guest notifications and communications.

Book 52

Book Reservations Pricing Communication 52

Modern Restaurant Management

DECEMBER 17, 2020

Service-related mentions became more positive by 6.0 The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. percentage points year over year. ” The Vegan Bargain.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Revenue Hub

APRIL 15, 2024

Confirming with them if they want the same wine as last time or asking if they want to see the wine card not only facilitates revenue but the impact on the guest experience is superior to the anonymous experience of a normal restaurant. This leads to a stronger, more positive relationship.

Customer Service 89

Customer Service Guest Satisfaction Article Information 89

SiteMinder

NOVEMBER 22, 2023

Guests will be prioritising value for money and the promise of memorable experiences, as well as superior convenience and customer service. Capitalise on this by communicating with them regularly. Key tactics for the preparing stage You need to keep the good times rolling by communicating with guests.

Book 100

Book Blog Information Communication 100

Les Roches

OCTOBER 23, 2023

Sales and marketing can be great career choices if you like working in a fast-paced and exciting field where you can be creative and use your excellent communication skills. Graduates not only gain insights into guest satisfaction but also develop a strong foundation for curating marketing strategies that truly resonate.

Marketing 52

Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Both single hotels or a portfolio of hotels of different brands and segments, can highly benefit from the expert services and advice provided a tailored approach is offered.

Communication 52

Communication Marketing Information Article 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Both single hotels or a portfolio of hotels of different brands and segments, can highly benefit from the expert services and advice provided a tailored approach is offered.

Communication 52

Communication Marketing Information Article 52

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

NOVEMBER 22, 2023

Hotel problems often revolve around managing guest expectations, maintaining operational efficiency, and ensuring financial profitability. Common issues include inconsistent customer service, challenges in managing online reputation, and fluctuating occupancy rates.

Book 52

Book Budgeting Marketing Customer Service 52

Larry Mogelonsky

DECEMBER 19, 2023

As part of its core commitment to customer service and helping its clients succeed on all fronts, this partnership represents yet another way that Maestro continues to be a leader in hotel technology. Hotels are facing an existential dilemma,” said Adam Mogelonsky, partner at Hotel Mogel.

Guest Satisfaction 130

Guest Satisfaction Customer Service Communication 130