Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

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Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? So the communication style you use with one customer might not be appropriate to use with another. And how can you develop them?

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7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

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Les Roches

JANUARY 15, 2024

The events industry is expanding rapidly, which means lots of opportunities for those with dedication and enthusiasm. Entering the­ field of event manage­ment may seem initially daunting. In re­ality, becoming an event manager requires more than just an appre­ciation for special occasions; it demands a diverse­ set of capabilities.

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Les Roches

MAY 9, 2023

With job growth for meeting and event planners expected to grow at a rate of 18% between 2021 and 2033 , now is the perfect time to consider starting a career in corporate events management. What is corporate events management? Why is corporate events management important? What are the different types of corporate events?

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7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

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SiteMinder

NOVEMBER 22, 2023

What are hotel events? Hotel events transform hotels into hubs of activity and excitement. These events range from elegant corporate conferences to vibrant weddings, each offering a unique atmosphere and a multitude of opportunities. Events are a never-ending marketing opportunity and a major source of tourism.

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Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry. What are guest services?

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Hospitality Magazine

APRIL 17, 2024

Self-service kiosks Stand in McDonald’s and notice how kiosks are part of the scenery for most customers. These intelligent assistants prioritise orders, manage inventory, and offer cooking guidance, reducing human error and accelerating service times. We’re all early adopters when something is so intensely useful.

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Les Roches

MARCH 22, 2023

The events industry is a dynamic and exhilarating field that offers various opportunities for career growth. One of those fulfilling and exciting career paths is event planning, which offers a wide range of opportunities for creativity and problem-solving. What is event planning? But it has its challenges too.

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Hotel Business

APRIL 6, 2023

Hyatt Hotels Corporation has unveiled Together by Hyatt’s new Event Experience Guides for meeting and event planners. Planners will now have an interactive online platform with resources such as menus, sustainability practices, well-being experience options, event spaces, guestroom type details and more. Thoughtfully Sourced.

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Les Roches

JULY 21, 2023

If you are considering starting a career in hospitality management , you might have looked at event planning as a possible career goal. Event planning is an exciting field and can be very rewarding for the right person. Read on to find out more about how to start your career in hospitality and events. What is event planning?

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Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

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Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. In this highly competitive industry, delivering an exceptional customer service experience is not just good practice but crucial for long-term success. For careers in hospitality , understanding the customer service experience is essential.

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Horizon Hospitality

MARCH 19, 2024

To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Here are a few basics to consider: Email Communications are Impersonal With all the talk of social media trends, it’s easy to forget that email is still a powerful marketing tool. Has it been a few years?

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Modern Restaurant Management

DECEMBER 4, 2023

Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start. However, customers who think that they’ve waited too long or perceive that the wait isn’t worth the service are almost never satisfied.

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Revenue Hub

MAY 11, 2023

However, it wasn’t just trips that were canceled ad nauseam over the course of the pandemic – it was also groups and events. Now, in the wake of the pandemic, we are not only seeing “revenge travel”; we are witnessing revenge events. Finally, the appetite for in-person events is, once again, omnipresent – if not insatiable.

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Les Roches

JANUARY 12, 2024

In event management, technology has evolved from an optional addition to an indispensable element. The quest for unique experiences among event attendees requires seamless solutions capable of accommodating diverse preferences, ensuring rapid responses, and digitizing customer experiences.

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Hotelogix

JANUARY 31, 2024

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.  Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

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Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry. However, delivering customer excellence is just as important, if not more so.

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Hospitality Magazine

MAY 15, 2024

I’m selling wine and providing a good service to the community, but my focus is on looking at this with a hospitality lens where you engage with the customer and look after them,” he says. Within six months, there will be something to taste every day without us having to communicate it to the public.” As for the future?

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Revenue Hub

OCTOBER 16, 2023

Personalization in hospitality means tailoring your services and experiences to cater to each guest’s needs and preferences. Tailored services Customized or tailored services include spa treatments, activities, events, dining options, room service, and other things that cater to each guest’s unique needs and preferences.

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Hospitality Net

AUGUST 10, 2023

Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, announced today that it won the 2023 Skift IDEA Award as a problem solver in the data provider category for its contribution to industry recovery insights and forecast communications.

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7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Keep reading to learn how to do just that, as we cover what to do pre, during, and post dining service. Small gestures like these will make your service go from good to great.

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NV Hotels

JULY 20, 2022

Face-to-face conferences are back in full force, and the number of events being held is only expected to grow throughout 2022. With so much potential revenue on the line, it stands to reason that venues are anxiously awaiting their turn to host the next big event. Screens not in sync with the event.

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InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

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Revenue Hub

APRIL 15, 2024

B2B hotel marketing focuses on building relationships with other businesses, such as travel agencies, corporate clients, and event organizers, differing fundamentally from B2C marketing’s target on individual consumers. These clients seek value, reliability, and a partner that understands their complex travel and lodging requirements.

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Modern Restaurant Management

JUNE 12, 2023

They also value restaurants that support local communities through various programs, such as providing meals to the less fortunate or sponsoring local events. Communicating Your Brand Purpose Communicating your brand purpose can significantly increase your restaurant’s appeal to Gen Z customers.

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SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

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Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

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Service that Sells

JANUARY 30, 2023

Mistake #2: Skimping on Training At restaurant training is a process, not an event. Train on the entire guest experience that will increase sales and improve service, but don’t forget about compliance topics such as responsible alcohol sales training. As a manager, you set the tone for the service your staff delivers to guests.

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Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

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7 Shifts

AUGUST 26, 2019

Beyond brewing, Shawn & Ed also host private events in their historic building—leaving them with more scheduling complexity than most other brewing companies. When looking for a scheduling solution, the brewery team also needed a way to streamline communication and staff requests to keep everyone in the loop and schedules up-to-date.

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Revenue Hub

MAY 10, 2024

These programs often offer tangible incentives such as discounts, promotional offers, “buy one, get one free” deals, or access to exclusive products or services for a limited time. Personalized Offers: Often utilizes customer data to tailor rewards and communications, making each customer feel recognized and valued on an individual level.

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7 Shifts

JULY 22, 2022

Outdoor dining, bar, and event spaces that open in the summer come with an added scheduling challenge. Special Events. Event management. The shift to warmer weather signals the start of a busy event season, from weddings to birthday parties to networking parties. Communications. Assign Stations. Manager Log Book.

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Workforce Bulletin

SEPTEMBER 20, 2023

Just yesterday, the SEC issued an Order settling charges with a commercial real estate services and investment firm for such violations through a fine of $375,000, among other terms. or (ii) events occurring between termination and the employee’s executing the [separation agreement].

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Serviced Apartments

NOVEMBER 14, 2022

When my colleague George Sell attended the in-person event in 2019, sustainability had dominated the agenda. Serviced apartments topped the chart as the most attractive UK asset class, followed by hotels and student housing. In stark contrast to the 2019 event, Radisson’s CEO Federico J. billion views.

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