Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

Les Roches

MAY 9, 2023

With job growth for meeting and event planners expected to grow at a rate of 18% between 2021 and 2033 , now is the perfect time to consider starting a career in corporate events management. What is corporate events management? Why is corporate events management important? What are the different types of corporate events?

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Events Event Coordination Budgeting Hospitality Management 52

Les Roches

MARCH 22, 2023

The events industry is a dynamic and exhilarating field that offers various opportunities for career growth. One of those fulfilling and exciting career paths is event planning, which offers a wide range of opportunities for creativity and problem-solving. What is event planning? But it has its challenges too.

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Events Budgeting Vendor Management Communication 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

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Training Customer Service Guest Satisfaction Communication 52

Les Roches

JANUARY 12, 2024

In event management, technology has evolved from an optional addition to an indispensable element. The quest for unique experiences among event attendees requires seamless solutions capable of accommodating diverse preferences, ensuring rapid responses, and digitizing customer experiences.

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Events Information Hospitality Management Communication 52

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Be proactive and persistent.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It includes browsing for options, reading reviews, and making reservations.

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Modern Restaurant Management

DECEMBER 4, 2023

And because sometimes things change, modern virtual queuing software allows for important alerts and notifications to be sent directly to the patron’s device in the event of unexpected changes.

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Communication Information Customer Service Reservations 200

InnQuest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

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Communication Reservations Book Information 219

Modern Restaurant Management

JANUARY 22, 2024

You can foster an emotional connection by connecting your brand with their beliefs, giving outstanding service, and establishing an engaging ambiance. Engage consumers using social media, storytelling, and events to create a deep emotional tie that extends beyond the plate.

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Reservations Customer Service Marketing Pricing 179

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication. Why Prioritise Guest Experience?

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Communication Customer Service Guest Satisfaction Book 130

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Guest Services Definition Customer Service Concierge 52

Hotel Owner

MARCH 10, 2023

So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. Provide clear expectations Clear communication is essential for managing staff during busy periods. Hold regular meetings to communicate expectations and provide updates.

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Hotel Owner

JUNE 20, 2023

Ultimately, engaged employees are more likely to go the extra mile, which will most likely result in improved productivity, higher-quality service, and eventually, increased profitability. Upskilling for Specialisations The hospitality industry comprises diverse sectors such as hotel management, food and beverage, event planning, and tourism.

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Customer Service Training Communication Events 98

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

DECEMBER 27, 2023

Hospitality manageme­nt encompasses the­ organization of lodging, food service­s and events, with the primary focus on e­nsuring guest comfort and satisfaction. It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. What is hospitality management?

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

InnQuest

JANUARY 26, 2023

Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue. Hoteliers can use automated revenue management solutions to forecast pricing accurately, ensuring they are ready for high-traffic seasons and events.

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Reservations Housekeeping Property Management Book 136

InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. This ability to communicate in guests’ native languages not only fosters trust but also streamlines guest interactions.

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Synergy Suite

JANUARY 14, 2023

Having consistent training gives you the opportunity to have open communication, and correct challenges and make your employees feel seen and heard. . It is important for staff to understand the importance of providing excellent customer service and the impact that it has on the restaurant’s overall success.

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Training Customer Service Communication Document 52

Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together. All of this is before the day officially starts at 9am.

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Housekeeping Communication Information Scheduling 102

Revenue Hub

JANUARY 9, 2023

I first opened my Twitter profile in 2013, and actively participated in tweeting about anything from live sporting events to what I had for breakfast on vacation. Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service.

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Communication Article Customer Service Accounting 80

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

JANUARY 25, 2024

You will need: Cross-cultural communication skills Outdoor experience Risk management knowledge Excellence in customer service First Aid certification Being multilingual can be useful in this global industry. In this role, your main function is to introduce tourists to and inform them about incredible sights.

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Travel and Tourism Communication Hospitality Management Customer Service 52

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

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Front of House Scheduling Communication Bookkeeping 52

Les Roches

MARCH 6, 2024

It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience. Conversely, marketing strategy is the implementation arm of branding, translating target positioning and messaging into actionable campaigns, initiatives and communications across various channels.

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Marketing Communication Brand Management Workshop 52

Les Roches

JANUARY 15, 2024

Keep guests informed about events, improvements or even local festivities near your establishment. Host an event By hosting eve­nts at your hotel, you can boost your revenue­ and establish your business as an appealing venue­. This presents opportunities for incre­ased room reservations, bookings and cate­ring services.

Communication 52

Communication Book Reservations Marketing 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

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Front of House Housekeeping Maintenance Back of House 59

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Reputation : Make sure that seasonal closure is communicated effectively to potential customers.

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Maintenance Travel and Tourism Special Events Guest Satisfaction 80

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.

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Housekeeping Book Guest Satisfaction Information 130

Les Roches

JUNE 5, 2023

You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service. Common factors include weather, events, holidays, and supply chains. You can also increase revenue in various ways, such as by hosting events, upselling, or using smart inventory systems to reduce waste.

Budgeting 52

Budgeting Customer Service Training Communication 52

The Restaurant Times

NOVEMBER 17, 2022

When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Decide how you will wow these customers, then go all in. pop-up restaurant at a bar, make a specific and branded menu just for the event.

Marketing 52

Marketing Events Customer Service Budgeting 52

The Restaurant Times

AUGUST 29, 2020

Communicate About Your Restaurant Reopening. Now that your restaurant is ready to reopen for dine-in services, communicate the message to your customers. Update important information such as operating hours, service updates, or delivery and takeout options on your official website.

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Marketing Communication Information Budgeting 105

7 Shifts

JANUARY 20, 2023

And this huge event draws in a lot of people who are looking for a quick and easy meal. So make sure you have enough staff on hand to handle the increase in orders and customer service. With so much competition around, this is a great way to entice customers to choose your restaurant over others.

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Scheduling Communication Events Training 78

Modern Restaurant Management

DECEMBER 28, 2020

With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. That also applies to the event space itself. This extends into every facet of event planning and preparation. Colin Palfrey, CMO of Majesty Coffee.

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Events Sanitation Marketing Communication 230

Les Roches

DECEMBER 29, 2023

Business communication skills play a vital role in understanding these dynamics, aligning consumer interests with organizational goals and nurturing strong teamwork. Belonging Encourage inclusivity with group projects and social events. Cultivate­ a sense of belonging among e­mployees that goes be­yond their work responsibilities.

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Communication Workshop Guest Satisfaction Catering 52