Hotel Owner

JUNE 20, 2023

Staying Ahead of Industry Trends Influenced by shifting consumer preferences, emerging technologies, and evolving market dynamics, the hospitality landscape has undergone constant evolution, particularly in the post-pandemic period. Exceptional guest experiences are the hallmark of successful hospitality establishments.

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Revenue Hub

AUGUST 29, 2023

In today’s competitive hospitality landscape, generating revenue goes beyond just room bookings. Subscribe to our weekly newsletter and stay up to date They establish a direct line of communication with guests, enabling tailored upsell propositions, personalized cross-sell recommendations, and effortless enrolment into loyalty initiatives.

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Communication Book Article Guest Satisfaction 68

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. The QSR landscape in the age of Covid is complicated and lacks a “one size fits all” analysis.

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The Restaurant Times

OCTOBER 26, 2023

Chandrajyoti also discussed how technology has transformed the restaurant business, making operations smoother and improving the customer experience. He highlighted the growing importance of providing excellent customer service in a competitive market.

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Budgeting POS Systems Customer Service Communication 52

Les Roches

JANUARY 25, 2024

You will need: Cross-cultural communication skills Outdoor experience Risk management knowledge Excellence in customer service First Aid certification Being multilingual can be useful in this global industry. In this role, your main function is to introduce tourists to and inform them about incredible sights.

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Les Roches

JANUARY 18, 2024

The resort’s commitment to personalized service and breathtaking landscapes creates an environment where careers can thrive. Working here means contributing to a legacy of exceptional guest experiences against the backdrop of Greece’s stunning landscapes.

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Communication Training Resort Management Customer Service 52

Les Roches

FEBRUARY 12, 2024

This doesn’t refer simply to the words used in marketing material; it extends into every interaction between the establishment and its customers. Customers Your customer base should inform everything, from logo design to cuisine. Prioritizing quality in production can help showcase your commitment to excellence.

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InnQuest

JULY 11, 2022

Recent times have seen modern, online marketing strategies revolutionize the landscape of the tourism and hospitality industry. As a result, the need to adapt to this transforming industry landscape has become all but a necessity for hoteliers across the globe.

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Modern Restaurant Management

DECEMBER 21, 2023

We must continue bridging that gap through research, communications, and marketing. – Tal Clark, CEO of Instant Financial 2023 marked a pivotal year in the landscape of restaurant technology and payments trends, with a notable surge in the adoption of advanced solutions.

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Les Roches

DECEMBER 29, 2023

Let’s explore this concept, revealing how businesses can harness this for sustained success in today’s competitive consumer landscape. Emotional engagement is key to nurturing both customer and employee relationships. For customers, it surpasses mere satisfaction, forming a profound emotional connection with a brand.

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Communication Workshop Guest Satisfaction Catering 52

Les Roches

OCTOBER 23, 2023

Sales and marketing can be great career choices if you like working in a fast-paced and exciting field where you can be creative and use your excellent communication skills. They can successfully propel business growth while leaving a significant mark on the ever-evolving hospitality landscape.

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Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

STAAH

MAY 9, 2023

They can be integrated into messaging platforms such as Facebook Messenger, WhatsApp, and WeChat, allowing guests to interact with them just like they would with a human customer service representative. The trending AI tool ChatGPT can also assist in the customization of chatbots to suit the specific needs of individual hotels.

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Les Roches

JANUARY 23, 2024

Imagine carrying out your duties amid the stunning landscapes you would find in places such as the Seychelles or Fiji, where turquoise waters meet ivory sands. They operate in the luxury tourism and hospitality sector, so they provide guests with services and facilities beyond what most regular hotels deliver.

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NCC USA

AUGUST 15, 2023

The vast, serene landscapes of rural areas present unique challenges as well as opportunities for businesses hoping to thrive. Overcoming a Lack of Broadband and High-Speed Internet One of the particular challenges facing entrepreneurs in rural areas is limited access to broadband communications and high-speed internet connectivity.

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POS Systems Information Download Training 52

Les Roches

APRIL 4, 2023

Hotel consultants typically have a background in hospitality, business, or management, and must possess excellent communication and problem-solving skills. Hotel consultants may also specialize in areas such as branding and reputation management, customer service improvement, technology selection, or process optimization.

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Les Roches

JANUARY 12, 2024

The growing need for innovative technology in the event management industry In the ever-evolving landscape of event management, staying ahead of event technology is paramount for success. Thanks to the rise of smart apps, accessing e­vents has been comple­tely revolutionized with the­ convenience of contactle­ss entry authentication.

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Modern Restaurant Management

JANUARY 8, 2024

Who brands trust, how programs are architected, procedures and great communication matters…A LOT. AI will help restaurateurs in 2024 to increase the rate of repeat and engaged customers. We, the good guys, must remain vigilant, fortifying our strategies with a comprehensive approach to fraud prevention.

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Modern Restaurant Management

JANUARY 3, 2024

We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc. – Christine Schindler, CEO, PathSpot The age of automation and reimagining customer service in restaurants is here.

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Synergy Suite

JANUARY 4, 2024

As you navigate the challenging landscape of the hospitality industry, one key factor that significantly impacts your success is employee turnover. In the restaurant industry, where staff interaction and customer service play pivotal roles, managing turnover is particularly critical. What Is Employee Turnover Rate?

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Les Roches

JANUARY 24, 2024

Frequently located in natural environments such as rainforests, pristine beaches or tranquil mountain landscapes, eco resorts offer an immersive experience into nature while adopting environmentally friendly practices. It offers a unique way to commit to upholding sustainability practices while delivering exceptional customer service.

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Synergy Suite

NOVEMBER 30, 2023

It is a strategic imperative that not only safeguards financial stability but also enhances the overall resilience and competitiveness of a restaurant in the dynamic and challenging landscape of the culinary industry. Portion Awareness: Educate your kitchen staff about the importance of portion control and its impact on food costs.

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Portion Control Scheduling Pricing Training 52

Synergy Suite

FEBRUARY 21, 2023

Features like quick order entry, menu customization options, and kitchen display systems (KDS) for streamlined communication with the kitchen are essential. Integration with self-service kiosks or mobile ordering apps can further enhance the customer experience.

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POS Systems Training Budgeting Reservations 52

Synergy Suite

FEBRUARY 7, 2023

Payment Processing Equipment Payment processing equipment includes devices such as credit card readers, NFC (Near Field Communication) terminals, and barcode scanners, allowing for various payment methods to be accepted. Receipt Printer This device prints customer receipts for transactions, providing a tangible record of the purchase.

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POS Systems Definition Server Information 52

The Restaurant Times

AUGUST 22, 2022

They will measure the popularity of your concept within the market landscape of your region. They will work with you to implement the plan of action and suggest changes in areas like menu, interior design , customer service, branding, and other aspects of your business. . Strength Of Their Network.

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InnQuest

AUGUST 15, 2023

At a glance: – Understanding the Hotel Channel Management Landscape – What Is A Hotel Channel Manager? Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. Support and Training: Look for a provider with excellent customer service and training resources.

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Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. Conducted by Dynata, the survey of more than 1,000 U.S.

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SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Being situated in the heart of a city, near major attractions, business districts, or breathtaking natural landscapes, means guests have the world at their doorstep.

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Modern Restaurant Management

OCTOBER 4, 2021

“It’s about making quick service restaurant jobs easier so existing workers have the bandwidth to provide excellent customer service at those points where people are needed. ” People are using social media as a way to get help and answers from brands over other communications channels.

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Download Pricing Marketing Communication 170

Modern Restaurant Management

JULY 8, 2021

The coronavirus dramatically changed the landscape for the restaurant industry, which is coming off a 2020 that brought in $240 billion less in sales than originally projected, according to the National Restaurant Association. Twitter, on the other hand, is great for sharing news and managing customer service.

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Information Download Customer Service Communication 193

7 Shifts

JANUARY 10, 2024

Customer relationship management (CRM) Without customers, you don’t have a restaurant. That means your customer relationships and guest experience are key to lasting success. Improved customer service Certain RMS capabilities, such as faster order processing, enhance the customer experience.

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7 Shifts

JANUARY 10, 2024

Customer relationship management (CRM) Without customers, you don’t have a restaurant. That means your customer relationships and guest experience are key to lasting success. Improved customer service Certain RMS capabilities, such as faster order processing, enhance the customer experience.

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Scheduling Server Customer Service Back Office Operations 78

Xotels

SEPTEMBER 7, 2023

Whether you’re a senior hotelier or an entrepreneur in the hospitality sector, understanding what a hotel management company does is essential to thriving in today’s competitive hospitality landscape. Transparent Communication and Reporting Clear and open communication is key to a successful partnership.

Communication 52

Communication Marketing Information Article 52

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service, Kitchen, & Hospitality Tech.

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Back of House Front of House Server Download 148

Xotels

SEPTEMBER 7, 2023

Whether you’re a senior hotelier or an entrepreneur in the hospitality sector, understanding what a hotel management company does is essential to thriving in today’s competitive hospitality landscape. Transparent Communication and Reporting Clear and open communication is key to a successful partnership.

Communication 52

Communication Marketing Information Article 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. In 17th-century England, a bustling landscape emerged with over 600 inns. Read our article about Top Hotel Trends.

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Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. In 17th-century England, a bustling landscape emerged with over 600 inns. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

MBB Hospitality

NOVEMBER 28, 2023

Strategic Restaurant Expansion Expansion, whether through physical locations, menu diversification, or extending service hours, must be pursued with strategic intent. It’s vital to conduct thorough market research, understand the local demographics, and evaluate the competitive landscape before making a move.

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