Communication Customer Service Guest Satisfaction Landscaping 
Metasphere
AUGUST 11, 2023
AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services. In this blog, we will present the exciting advancements and benefits of AI in hotels for CRM, shedding light on how this cutting-edge technology is reshaping the landscape of the industry.
Revenue Hub
APRIL 4, 2024
After all, OTA bookings come at a cost, and hotels benefit significantly from cutting out the middleman and incentivizing guests to book directly. With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests.
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Revenue Hub
APRIL 15, 2024
Confirming with them if they want the same wine as last time or asking if they want to see the wine card not only facilitates revenue but the impact on the guest experience is superior to the anonymous experience of a normal restaurant. This leads to a stronger, more positive relationship.
Revenue Hub
AUGUST 29, 2023
In today’s competitive hospitality landscape, generating revenue goes beyond just room bookings. NB: This is an article from Userguest , one of our Expert Partners Savvy hoteliers are tapping into the power of upselling and cross-selling techniques to unlock additional revenue streams and enhance the guest experience.
Les Roches
DECEMBER 29, 2023
Let’s explore this concept, revealing how businesses can harness this for sustained success in today’s competitive consumer landscape. Emotional engagement is key to nurturing both customer and employee relationships. For customers, it surpasses mere satisfaction, forming a profound emotional connection with a brand.
Les Roches
OCTOBER 23, 2023
Sales and marketing can be great career choices if you like working in a fast-paced and exciting field where you can be creative and use your excellent communication skills. Graduates not only gain insights into guest satisfaction but also develop a strong foundation for curating marketing strategies that truly resonate.
Xotels
SEPTEMBER 7, 2023
Whether you’re a senior hotelier or an entrepreneur in the hospitality sector, understanding what a hotel management company does is essential to thriving in today’s competitive hospitality landscape. Transparent Communication and Reporting Clear and open communication is key to a successful partnership.
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