Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Training Sanitation 197

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels. Absolutely, I would recommend hotels to use SiteMinder and Welcome Pickups.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

Communication 52

Communication Reservations Guest Satisfaction Book 52

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. Holistic Approach: I ntegrating user-friendly and easy-to-use systems that cater to all aspects of the business is where hotel owners win. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

SiteMinder

NOVEMBER 16, 2023

These rooms are equipped with modern amenities such as audiovisual equipment, high-speed internet, comfortable seating, and often, catering services to ensure a seamless and productive experience for attendees. It fosters an environment of equality and direct communication, ensuring everyone has an equal voice.

Workshop 98

Workshop Catering Events Presentation 98

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Food and Beverage Services: This department manages all dining and catering services within the hotel, including restaurants, room service, banquets, and bars. Effective communication and resolution strategies are pivotal.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. Introduction In today’s service-oriented world, exceptional guest services are essential.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

SEPTEMBER 21, 2022

Lighting is not the only sensory aspect you can consider for optimising guest experience, and the importance of catering to all the senses is something that Rolls Royce did well when they introduced the woody scent of their older models into new cars. Effective Communication.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Communication 197

Communication Information Training Customer Service 197

Hotel Owner

MARCH 25, 2024

This includes gathering feedback from guests through surveys, reviews, and direct communication so that you can better understand what aspects of the spa guests appreciate, and which areas need improvement. Cater to guests seeking holistic wellness experiences that encompass physical, mental, and emotional wellbeing.

Budgeting 98

Budgeting Training Scheduling Catering 98

Modern Restaurant Management

JANUARY 19, 2021

That sounds pretty good—with YOY reservations and walk-ins still down more than 60 percent globally due to COVID restrictions, it’s not just about an outlet to test new food types, it’s about keeping the lights on. ” doesn’t need to be reserved for dine-in only. The model is not without its perils.

Front of House 212

Front of House Catering Reservations Marketing 212

SiteMinder

JUNE 28, 2023

The TAT’s projection complements data from SiteMinder, the world’s leading open hotel commerce platform, which found that weekly reservations made by Chinese travellers to the company’s Thai hotel customers have increased by 79 percent since the start of the year. For more information, visit www.meituan.com.

Travel and Tourism 52

Travel and Tourism Catering Reservations Book 52

7 Shifts

OCTOBER 9, 2020

Contact - Beyond your phone number and address, which should be in the footer of every page, you need a contact page to let people know how to reach you for catering, press, events, and career inquiries. Catering - If applicable, include a page with information about catering, including your menu, contact information, and catering policies.

Reservations 158

Reservations Catering Information Marketing 158

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Modern Restaurant Management

JULY 22, 2021

Owners and managers should follow the latest tech trends in the industry and train their staff to use new software in order to keep catering to customers although they might be off-premises. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders.

POS Systems 208

POS Systems Definition Catering Reservations 208

SiteMinder

MAY 6, 2024

Eviivo Focus on vacation rentals and independent properties: Caters to a specific segment of the market with features tailored to vacation rentals and B&Bs. Think Reservations Focus on independent hotels: Caters to the needs of independent properties with features for managing reservations and guest communication.

Book 52

Book Catering Reservations Information 52

SiteMinder

OCTOBER 15, 2023

Booking channels are platforms by which your hotel can accept reservations online or offline. The technology ensures that your availability is updated automatically across every channel, and your property management system, every time a reservation is made. What are booking channels?

Book 59

Book Travel and Tourism Reservations Blog 59

Revenue Hub

APRIL 11, 2023

Still, it is one of the most critical decisions hoteliers can make to improve profitability and boost reservations. For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. The potential guest had to call the hotel call center to make a reservation.

Book 77

Book Information Reservations Catering 77

STAAH

MAY 24, 2023

2)Booking window visibility: Knowing the average booking window gives accommodation owners insights into the timing of reservations. This knowledge enables accommodation providers to personalize their communication, marketing messages, and services to accommodate the specific needs and expectations of guests from different countries.

Marketing 80

Marketing Guest Satisfaction Information Pricing 80

Revenue Hub

NOVEMBER 21, 2022

Add up the number of reservations for the same time. Divide the number of room nights by total reservations to get your ALOS. By providing a variety of options, you cater to a range of interests and give guests a good reason to stick around. one month, quarter or a custom period). Why is it important to track ALOS at your hotel?

Book 78

Book Front of House Pricing Catering 78

SiteMinder

DECEMBER 3, 2023

Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period. It ensures that guests have a seamless experience from the moment they make a reservation to the time they check out. What are holiday bookings?

Book 105

Book Pricing Reservations Budgeting 105

eZee Absolute

OCTOBER 28, 2022

The hotel industry has lately turned to WhatsApp to streamline communications — both with the guests and among the staff. Smooth communications. The hotel industry is a lot about communication. If a hotel wants to succeed, it must offer a great experience along with clear and concise communication with guests. Gain trust.

Communication 52

Communication Book Reservations Accounting 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. At a time when operational costs are rising, it is more important than ever to secure reservations and fill rooms by providing an exceptional customer experience.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

FEBRUARY 8, 2024

Catering to this market can significantly boost a hotel’s profitability. Secure and retain Chinese travellers with SiteMinder Automatic listing updates, streamlined guest communications, a multi-lingual website and direct booking feature - and that’s just the start. Learn more What are Chinese tourists looking for?

Marketing 52

Marketing Travel and Tourism Book Catering 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment.

Marketing 234

Marketing Communication Information Reservations 234

SiteMinder

NOVEMBER 15, 2022

Add up the number of reservations for the same time. Divide the number of room nights by total reservations to get your ALOS. By providing a variety of options, you cater to a range of interests and give guests a good reason to stick around. The remote work trend is here to stay, so why not cater to flexible employees?

Book 59

Book Front of House Pricing Catering 59

Les Roches

MARCH 22, 2023

You’ll be responsible for budgeting, venue selection, vendor management, decor, catering, entertainment, and more. Event planners must be able to identify, contract, and manage various vendors, such as photographers, entertainment providers, caterers, and florists. They need strong negotiation skills to get competitive deals.

Events 52

Events Budgeting Vendor Management Communication 52

InnQuest

NOVEMBER 21, 2022

People are eager to explore new places and make up for lost time, but what are their new preferences and how can your property cater to them? It’s important to cater to both groups, and this highlights an important point overall – providing guests with options. Auto pre and post stay emails and full guest communications.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Revenue Hub

JUNE 21, 2023

Leverage data insights to segment your audience, allowing you to target specific groups and cater to their diverse interests. Clearly communicate that the best rates and exclusive offers can be found directly on your website, ensuring guests get the most value for their summer holidays.

Book 83

Book Article Pricing Catering 83

Modern Restaurant Management

SEPTEMBER 14, 2022

Control Costs : With automated table reservations to take orders on mobile devices, AI in restaurants can help the owners save money on hiring more staff. For example, KFC even has facial recognition technology to cater to repeat customers. Restaurants can operate with less staff and less overhead. Role of AI in Front of House.

Back of House 211

Back of House POS Systems Training Front of House 211

Hotel Business

NOVEMBER 21, 2023

We spoke with Sarah Murov, SVP, brand and communications, Loews Hotels & Co about the legacy program and what’s on the horizon: What is Loews Loves Family programming? And how do your offerings cater to these travelers, specifically? How did it come to be? Are you seeing more bleisure travel and your properties?

Concierge 59

Concierge Catering Reservations Accounting 59

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. An open plan back-office space could be beneficial as it allows easy communication between departments. Hotel manager (or front of house manager). Night duty manager (or night auditor).

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Get holiday reservations? If you're catering to young customers looking to make the most of the weekend, use words and visuals that carry a “ seize the day” vibe. Event reservations.

Reservations 78

Reservations Blog Marketing Events 78

SiteMinder

SEPTEMBER 7, 2023

Reservation cancellation fees These are charged when guests cancel their bookings, especially if done at the last minute. Internet fees and telephone call surcharges While basic Wi-Fi might be complimentary, premium internet services or international calls can incur additional fees, catering to the needs of business travellers.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Les Roches

DECEMBER 30, 2023

The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

DECEMBER 27, 2023

In addition to technical abilities, soft skills such as communication, proble­m-solving and adaptable leadership skills are­ also crucial. Soft Skills Communication: hospitality management involves effectively communicating – listening to concerns, conveying information, negotiating with vendors and motivating staff.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52