Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 198

Communication Scheduling Training Sanitation 198

Revenue Hub

JANUARY 10, 2024

AI is revolutionizing how hotels cater to their guests, enhancing their stay and overall satisfaction. AI algorithms can analyze guest data, such as online reviews and booking history, to create personalized communication and marketing messages.

Communication 89

Communication Maintenance Article Customer Service 89

Revenue Hub

FEBRUARY 21, 2024

Focus on personalisation In hospitality, personalisation means tailoring guest experiences to offer services that cater to each guest’s needs and preferences. Provide comprehensive training on customer service, communication skills, and problem resolution. You can do this through surveys, online reviews, and direct communication.

Communication 101

Communication Customer Service Housekeeping Article 101

InnQuest

JANUARY 5, 2023

And to be able to cater to this modernized approach, it is extremely crucial for businesses in the hospitality industry to upgrade their existing on-premise management systems to cloud-based systems. Additionally, it records all guest interactions and automates personalized communication for each guest.

Property Management 224

Property Management Book Catering Reservations 224

SiteMinder

DECEMBER 13, 2023

Introduction Axel Hotels is a boutique hotel group that proudly caters to the LGBTQ+ community, offering a unique and inclusive experience to its guests in a diverse environment. The reasons being: their excellent service, easy connection, consistent communication with guests, and reliable contact with drivers.”

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

STAAH

MAY 7, 2024

Dynamic pricing strategies Adjusting your room rates based on the season can help you cater to fluctuating demand. Establishing a marketing database through guest sign-ups enables personalized communication. Let’s explore some effective sales strategies that maintain guest satisfaction while driving bookings.

Marketing 84

Marketing Guest Satisfaction Banquet Operations Book 84

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Listen to your customer Listening to your customer is not just about acknowledging their complaints, picking up the phone or catering to their demands at your front desk.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

InnQuest

SEPTEMBER 12, 2023

Food and Beverage Services: This department manages all dining and catering services within the hotel, including restaurants, room service, banquets, and bars. Effective communication and resolution strategies are pivotal. Offer diverse menus to cater to different tastes and dietary preferences.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

MARCH 13, 2020

These lessons are tied into everything I do on a daily basis, especially now as I continue to lead DeliverThat’s mission as a third-party delivery service for restaurant catering. As consumers opt to stay home, brands are facing an opportunity to shift their focus to takeout and delivery, and even catering.

Catering 216

Catering Communication Definition Scheduling 216

SiteMinder

NOVEMBER 16, 2023

These rooms are equipped with modern amenities such as audiovisual equipment, high-speed internet, comfortable seating, and often, catering services to ensure a seamless and productive experience for attendees. It fosters an environment of equality and direct communication, ensuring everyone has an equal voice.

Workshop 98

Workshop Catering Events Presentation 98

Revenue Hub

APRIL 26, 2024

Critical Gaps and Central Guest Profile Discrepancies Highlighted “However, there is still a great deal of work to be done to improve integrations, especially in the three systems highlighted above: the POS, Sales & Catering Module and services such as Spa and Golf. In the 2023 study, 70% of hotels claimed that this is the case.

Article 89

Article Catering Property Management Communication 89

InnQuest

SEPTEMBER 21, 2022

Lighting is not the only sensory aspect you can consider for optimising guest experience, and the importance of catering to all the senses is something that Rolls Royce did well when they introduced the woody scent of their older models into new cars. Effective Communication. Auto pre and post stay emails and full guest communications.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

InnQuest

MARCH 2, 2023

In that case, you can focus on providing amenities that cater to their needs, such as a well-equipped business center or high-speed internet. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Revenue Hub

NOVEMBER 22, 2023

Think of it as a strategy to classify guests based on shared characteristics, enabling you to cater to each guest’s unique needs more effectively. Campaign Examples Targeting Guest Segments Targeted Pre-Arrival Messages: Segment your pre-arrival email communication to increase upselling conversions and revenue.

Article 103

Article Book Communication Marketing 103

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. Holistic Approach: I ntegrating user-friendly and easy-to-use systems that cater to all aspects of the business is where hotel owners win. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

STAAH

JANUARY 29, 2024

Through the partnership, STAAH’s vacation rental, serviced apartment and other self-catering property customers receive direct access to distribute their inventory through Holidu’s booking platform which boasts more than 30 million visitors a month across 25 live domains. Direct communication with customers is enabled post booking.

Book 78

Book Catering Customer Service Business Development 78

Revenue Hub

JULY 7, 2023

All your communications will eventually lead to your website – whether you issue a press release or post something on the hotel’s social media. Your website is therefore your number one communication channel to showcase your unique concept and brand.

Communication 91

Communication Book Article Information 91

Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

Concierge 104

Concierge Guest Services Communication Events 104

Revenue Hub

APRIL 23, 2024

By harnessing data effectively, properties can transition from a general communication approach to a hyper-personalized and targeted messaging strategy based on specific interests. This level of personalization enhances guest satisfaction and loyalty by catering to their specific needs and preferences.

Guest Satisfaction 87

Guest Satisfaction Article Information Budgeting 87

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Communication 198

Communication Information Training Customer Service 198

Revenue Hub

NOVEMBER 8, 2023

Read on to get insights from our award-winning clients and in-house design experts about the power of hotel branding, how the story of your hotel or group should be communicated to your guests, and how a compelling brand can build trust and ultimately help you grow your direct business.

Book 90

Book Article Communication Catering 90

eZee Absolute

MARCH 19, 2024

So, let’s explore more about the innovative concept of micro-stay and discover how it offers an unconventional solution that caters to modern travellers’ needs and opens up exciting new possibilities for hoteliers as well. They prioritize flexibility and convenience, seeking options that fit their dynamic schedules.

Catering 52

Catering Book Marketing Guest Satisfaction 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Business

MARCH 7, 2023

She brings more than 15 years of expertise in strategic marketing, communication and brand strategy to this position. Prior to that, she led the opening of Hilton’s theWit Hotel Chicago, along with the hotel’s restaurants and catering events marketing.

Marketing 52

Marketing Communication Catering Business Development 52

Revenue Hub

JUNE 5, 2023

Subscribe to our weekly newsletter and stay up to date Many resort marketing teams unknowingly fail to align their communication materials to the actual expectations and preferences of their guests. A recent study published by GuestRadar indicates that your potential guests share these same sentiments.

Marketing 82

Marketing Guest Satisfaction Communication Book 82

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

Sanitation 198

Sanitation Communication Catering Accounting 198

Hotel Business

APRIL 4, 2023

The technology providers are streamlining event data and pulling group room block information—including room types, rates and allocations—from the Tripleseat sales-and-catering system and pushing it into Maestro PMS. This automated process ensures that clean data is available to sales-and-catering teams in real-time.

Catering 59

Catering Book Events Information 59

Modern Restaurant Management

MAY 5, 2021

For standalone restaurant locations to caterers to food halls to drive-thrus, even food co-packers and storage facilities, solar power could significantly reduce, if not altogether avoid, this problem for restaurants. Community Relations. Train your staff on how it works so they can communicate this powerful message to your customers.

Catering 231

Catering Communication Training 231

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do?

Communication 52

Communication Reservations Guest Satisfaction Book 52

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. Digital nomads place a premium on seamless experiences and prioritise convenience.

Pricing 216

Pricing Catering Training Marketing 216

Modern Restaurant Management

JANUARY 25, 2024

While English language proficiency tends to top the list among restaurant workers, employees may also express interest in learning French, Spanish, and Mandarin, all of which can be highly useful for communicating with customers.

Communication 110

Communication Customer Service Catering Accounting 110

Modern Restaurant Management

OCTOBER 11, 2021

Before you move forward with a communications strategy, it’s important to know what niche marketing is and why it’s important. Cater your communications materials to the audience you think would be most receptive. By focusing on niche marketing , your restaurant will flourish. What is Niche Marketing?

Marketing 197

Marketing Budgeting Communication Blog 197

Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

Communication 64

Communication Concierge Training Information 64

Modern Restaurant Management

JULY 26, 2023

When making real estate decisions, brands must consider consumer behaviors and effectively communicate brand identity. In Papa Johns’ case, the new prototype emphasizes the freshness of the food and offers customers with a transparent view of the food-making process.

Maintenance 88

Maintenance Catering Communication Marketing 88

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. The QSR landscape in the age of Covid is complicated and lacks a “one size fits all” analysis. Automated Safety.

Communication 198

Communication Kitchen Operations Information Marketing 198

Serviced Apartments

APRIL 5, 2024

A concierge web-based mobile app allows guests to check-in, check-out, access shared amenities and communicate with staff. Implementing a comprehensive solution catering to guests and operators was key for us. The lab will also operate with a self-serve model, providing in-room digital functions.

Concierge 52

Concierge Catering Business Development Communication 52