Revenue Hub

MAY 26, 2023

Communication Your guests want to be informed and heard, and they want their preferences to be considered. Maintain a good communication skill so you are able to listen to their needs, answer their questions and value their feedback. What are the 3 Important Components of Guest Experience?

Housekeeping 92

Housekeeping Reservations Communication Article 92

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

Reservations 94

Reservations Book Training Housekeeping 94

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. Book a demonstration of our award-winni ng hotel management software here. To Wrap It Up.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Revenue Hub

OCTOBER 14, 2022

Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience. Major brands remain fixated on providing a consistent, high-quality booking experience across all digital channels, and now independent hoteliers have the tools to do the same. Two-Way Communication.

Book 86

Book Housekeeping Communication Information 86

InnQuest

NOVEMBER 21, 2022

Boost Your Bookings and Optimise Rates. A robust booking engine and channel manager are important for capitalising on the opportunity that the public’s voracious need to travel brings. Unfortunately, the trend of booking to cancel is still occurring. Conclusion.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. An open plan back-office space could be beneficial as it allows easy communication between departments.

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Front of House Housekeeping Maintenance Back of House 59

SiteMinder

OCTOBER 11, 2022

Duties include greeting guests, making bookings, taking phone requests and managing complaints. This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent. This is arguably one of the most important hotel positions. Hotel management job positions.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

InnQuest

SEPTEMBER 21, 2022

For frequent travellers, such as those regularly travelling for business, a dependable hotel or motel that meets their needs consistently is likely to get repeat bookings from them. This form of free advertising is a sure way to drive up bookings. Effective Communication. How to Exceed Guest Expectations. Cleanliness.

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Communication Customer Service Guest Satisfaction Book 130

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Manage expectations Maintain open and transparent communication with students residing in the accommodation.

Concierge 105

Concierge Housekeeping Maintenance Book 105

SiteMinder

OCTOBER 11, 2022

Hotel management software is technology that allows hotel operators and owners to streamline their administrative tasks while also increasing their bookings in both the short and long-term. Management software that is integrated with a website builder allows you to accept direct online bookings and develop a user-friendly website.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

JANUARY 8, 2024

From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. Cost-efficiency By automating tasks such as booking management and front desk services, companies can reduce labor costs. In addition, keyless entry syste­ms are convenient and se­cure for many guests.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

AUGUST 29, 2023

Whether it’s the front desk staff, housekeeping, or the management team, ensuring they are compensated fairly is vital for maintaining service quality and guest satisfaction. Housekeeping Supplies Beyond hotel room costs, which cover the basic amenities in each room, there are recurring expenses related to housekeeping supplies.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. It allows guests to make online reservations and check-in and check-out effortlessly.

Property Management 52

Property Management Housekeeping Reservations Training 52

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. The most important skill in hotel management is communication.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

FEBRUARY 28, 2023

A secure booking and payment process was a top 3 consideration for 55% when making a booking 62% have higher expectations when it comes to the standard of human-delivered accommodation services? So what can your hotel do right now and in the future to maximise bookings? Want insights delivered straight to your inbox?

Travel and Tourism 105

Travel and Tourism Book Marketing Communication 105

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Once upon a time your guests would book over the phone, by walking into a hotel, or through a travel agent. Secondly, technology is designed to simplify and accelerate specific tasks.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. The most important skill in hotel management is communication.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. What is your experience with using point-of-sale/reservation systems? A hotel assistant manager needs to have strong leadership skills as well as good organisational and communication skills.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Revenue Hub

JULY 11, 2023

They are crucial to establishing inter and intra-departmental communication, and one of the most important ways to get things done in a hotel. Housekeeping and Rooms Manager: The fulfillment of upsell offers requires synchronization between a number of departments – but it is particularly heavily reliant on housekeeping.

Housekeeping 72

Housekeeping Article Reservations Accounting 72

Metasphere

AUGUST 7, 2022

Hotel robots can be categorized into four major categories : chatbots, robotic service bots, housekeeping robots , and voice assistant robots. Hotel chatbots are artificial intelligence programs that can have a conversation (either text- or voice-based communication) with guests. Help guests in their booking purchases.

Housekeeping 52

Housekeeping Communication Reservations Article 52

eZee Absolute

NOVEMBER 29, 2022

Booking experience. Guest and booking management. Communication. Word to the wise: When you’re aiming to become a super host, discoverability shouldn’t only be focused on acquiring bookings. Booking experience. The very first thing to consider here is the booking process. Guest and booking management.

Book 52

Book Communication Property Management Blog 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

SEPTEMBER 13, 2022

Different areas across a hotel’s operations benefit from using SOPs in different ways: there are the customer-facing front-office, sales and marketing and F&B operations, and back-of-house operations including housekeeping, maintenance, food production teams and beyond. Decide what needs an SOP and what does not.

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Document Training Reservations Information 75

Revenue Hub

DECEMBER 8, 2023

This necessitates a shift to technology infrastructure that supports keyless room entry, virtual check-ins, guest notifications, mobile tipping, and bookings. Thankfully, hospitality innovations have been shown to reduce weekly hours for front desk and housekeeping staff by up to 18%.

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Travel and Tourism Procurement Maintenance Information 100

Les Roches

MARCH 23, 2023

They can perform tasks such as delivering room service, assisting guests with check-in and check-out, providing information and recommendations, housekeeping duties, and even mixing and serving drinks like the JEEVES robot drinks caddy. VR tours also allow hotels to showcase their property in a more immersive and memorable way.

Information 52

Information Reservations Book Housekeeping 52

InnQuest

AUGUST 15, 2023

The hospitality industry is experiencing a constant surge in online hotel bookings in today’s fast-paced and interconnected world. Each OTA has its own system, interface and requirements for updating room availability, rates and reservations. This is why hotel channel manager software is in demand nowadays.

Reservations 130

Reservations Book Property Management Pricing 130

SiteMinder

JULY 24, 2023

What is a hotel reservation form? A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. It’s a document that collects all the necessary information from the guest, ensuring a smooth and efficient reservation process.

Reservations 52

Reservations Book Information Guest Satisfaction 52

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

MAY 8, 2024

An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally. This will help you maximise occupancy and revenue.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

Les Roches

OCTOBER 30, 2023

Online travel agencies (OTAs) and booking platforms have revolutionized the way guests make reservations, offering greater convenience and access to a wide range of accommodation options. The Internet of Things: This will create interconnected ecosystems in smart hotels, allowing devices and systems to communicate with one another.

Concierge 52

Concierge Travel and Tourism Information Catering 52

eZee Absolute

NOVEMBER 19, 2023

Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Online deals are booked by genuine guests and major transactions are paid in advance. Housekeeping issues Challenge Cleanliness is a basic requirement of every guest.

Housekeeping 98

Housekeeping Travel and Tourism Book Marketing 98

Hotelogix

NOVEMBER 10, 2023

The front desk module will typically include features like a reservation management system. It can connect to the web, so any bookings that are done online rather than over the phone or in person can be updated in real-time. This is helpful, as it will help to reduce the chance of double-booking a room or not filling a room.

Front Desk Operations 100

Front Desk Operations Housekeeping Accounting Book 100

InnQuest

AUGUST 11, 2022

T his blog covers everything you need to know about roomMaster Anywhere – From securing bookings and streamlining operations to managing a workforce and enhancing the guest experience, there’s a lot that goes behind efficient property management. To book a demonstration of our award-winning hotel management software , click here.

Book 130

Book Blog Property Management Housekeeping 130

Hotel Business

NOVEMBER 15, 2022

A browser-based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups, Maestro’s seamless communication with the ALICE platform provides a host of operational benefits for hoteliers, the company reports. “We

Housekeeping 52

Housekeeping Reservations Information Communication 52