SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience. This is where hotel improvement ideas come in. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

eZee Absolute

AUGUST 10, 2023

According to a study by McKinsey, 76% of customers will buy from a brand that personalizes their marketing communications and 78% will repeat their purchase. The majority of family bookings typically include at least one child, and this often gives rise to distinct requirements throughout their stay.

Marketing 52

Marketing Book Budgeting Information 52

Xotels

SEPTEMBER 22, 2022

Communication with the team & stakeholders. Guest experience is everything. Increase bookings? If it’s true that social media rarely play any role during the final step of guests’ reservations, they do in the first micro-moments of the booking journey. Content marketing. Hyper-target.

Marketing 40

Marketing Blog Book Communication 40

eZee Absolute

SEPTEMBER 20, 2022

What Is Guest Journey? Understanding The Different Stages of Hotel Guest Journey. Reservation. What Is Guest Journey? A guest journey can be defined as a collection of events that starts and goes beyond the physical walls of the hotel. Understanding the Different Stages of Hotel Guest Journey. Reservation.

Budgeting 96

Budgeting Reservations Book Article 96