Revenue Hub

NOVEMBER 2, 2022

There’s no instant way to improve your direct bookings, but these hotel direct booking strategies can enhance the guest experience from pre-booking and beyond. Read on to learn four strategies to improve direct bookings with first-time guests and brand-loyal travelers. PROVIDE AN EASY DIRECT BOOKING EXPERIENCE.

Book 82

Book Reservations Communication Information 82

InnQuest

JANUARY 5, 2023

Some of the key highlights of roomMaster Anywhere include a powerful channel manager , a customizable booking engine , front desk services, a payment solution, a performance reporter, and an integrated hotel CRM. Additionally, it records all guest interactions and automates personalized communication for each guest.

Property Management 224

Property Management Book Catering Reservations 224

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

SiteMinder

OCTOBER 15, 2023

What are booking channels? Booking channels are platforms by which your hotel can accept reservations online or offline. Examples of booking channels include your own website, online travel agents like Booking.com, metasearch sites like Google, traditional travel agencies, global distribution systems (GDS), and more.

Book 59

Book Travel and Tourism Reservations Blog 59

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS? Who can avail this feature?

Reservations 88

Reservations Book Guest Satisfaction Pricing 88

SiteMinder

MAY 16, 2023

Table of contents Introduction from SiteMinder: The bleisure market and hotel booking trends Following the pandemic, the bleisure market changed from a growing niche to a mainstream source of bookings for accommodation providers. Read on to learn more about it from Homelike, the platform of choice for midterm bookings.

Book 105

Book Maintenance Scheduling Blog 105

InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotelogix

APRIL 18, 2024

One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.

Blog 130

Blog Communication Definition Book 130

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. Human Resource Management: Managing the hotel’s workforce is essential.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

FEBRUARY 27, 2024

An error-free integration between property management systems (PMS) and channel managers is a need for efficient operations. Collaborate with Oracle Hospitality project coordinators for seamless communication between your hotel, Opera OXI, and STAAH. Note : Minimum Version for On-Prem PMS : 5.6.19.0

Maintenance 86

Maintenance Communication Document Accounting 86

Revenue Hub

MARCH 11, 2024

It is calculated by estimating the total profit generated by a customer for the entire duration of their patronage and takes into account how many repeat bookings they’ve made, gross revenue from the customer, and the length of the relationship (churn rate). Filter by repeat guests and get the lowdown on your most valuable crowd.

Reservations 86

Reservations Book Article Information 86

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . A CRM system is a software solution designed for managing customer relationships across different communication channels. What is a CRM System? .

Communication 130

Communication Book Reservations POS Systems 130

InnQuest

SEPTEMBER 28, 2022

Key Pillars of a Guest-centric Cloud Property Management System. When it comes to producing a top-notch guest experience, your hotel management system is your best asset. InnQuest’s award-winning hotel management software is known to simplify operations, boost revenue and support business growth. To Wrap It Up.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Hotelogix

NOVEMBER 13, 2023

To combat this, hotel revenue managers devise an overbooking strategy that aims at profit maximization What is overbooking in a hotel ? Overbooking in hotels or double booking occurs when a hotel allows booking for more rooms than what is available on any given night. It also increases your profit margin.

Book 147

Book Reservations Training Customer Service 147

InnQuest

JANUARY 26, 2023

Hotel management solutions give hoteliers easy-to-use tools that streamline and automate their operations and improve guest experiences. Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc.

Reservations 136

Reservations Housekeeping Property Management Book 136

InnQuest

FEBRUARY 3, 2023

Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Why is Upselling Important in the Hotel Industry?

Book 220

Book Reservations Communication Pricing 220

STAAH

APRIL 30, 2024

Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Many hotels have also switched their booking engines to ones like STAAH that are mobile-first and deliver a seamless user experience.

Guest Services 86

Guest Services Property Management Communication Reservations 86

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

Communication 52

Communication Reservations Guest Satisfaction Book 52

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. It includes browsing for options, reading reviews, and making reservations.

Guest Services 130

Guest Services Customer Service Demo Book 130

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. additional channels.

Communication 219

Communication Reservations Book Information 219

InnQuest

AUGUST 29, 2023

Understanding the Potent Force of Hotel Reviews The digital age has ushered in a new era of informed consumerism, where potential guests meticulously comb through hotel reviews before making a reservation. Invite the guest to share more details about their experience through private communication channels like email or phone.

Communication 130

Communication Blog Reservations Property Management 130

Revenue Hub

AUGUST 24, 2023

By leveraging existing guest and reservation data from the Property Management System (PMS), hotels can analyze guest behavior and booking trends, extracting insights. ” or “How many bookings were generated?” ” or “What reservation revenue was achieved?”

Pricing 88

Pricing Budgeting Article Reservations 88

Revenue Hub

NOVEMBER 14, 2023

Your property management system (PMS) isn’t there so that you can spend an afternoon playing with all the cool features , as fun as that may be. Analytics To steer an effective business strategy, you need to know how your property is performing and how it compares to others within the market.

POS Systems 62

POS Systems Reservations Book Pricing 62

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

InnQuest

NOVEMBER 21, 2022

These options are no longer just “nice-to-have” – consumers have adjusted to contactless experiences due to the pandemic and now expect hotels to provide these options, so take care to ensure that your Property Management System can fulfil their evolving needs. Boost Your Bookings and Optimise Rates.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Revenue Hub

OCTOBER 14, 2022

Travelers are no longer willing to compromise on the guest experience – and thanks to modern property-management system (PMS) technology, they don’t have to. Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience. Two-Way Communication.

Book 85

Book Housekeeping Communication Information 85

InnQuest

SEPTEMBER 21, 2022

For frequent travellers, such as those regularly travelling for business, a dependable hotel or motel that meets their needs consistently is likely to get repeat bookings from them. This form of free advertising is a sure way to drive up bookings. Effective Communication. How to Exceed Guest Expectations. Cleanliness.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 86

Marketing Guest Satisfaction Property Management Article 86

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Communicate with guests promptly and professionally.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Once upon a time your guests would book over the phone, by walking into a hotel, or through a travel agent.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Hotels need to invest in robust online marketing strategies, strengthen their online presence, and actively manage their reputation on review platforms to stand out.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

SiteMinder

DECEMBER 20, 2023

ThinkReservations styles itself as an all-in-one property management solution built to streamline hotel businesses. Between the ThinkReservations booking system, PMS and channel manager, this ecosystem of tools promises to save time and increase bookings. What is ThinkReservations?

Book 59

Book Reservations Accounting Guest Satisfaction 59

SiteMinder

AUGUST 22, 2022

Sydney, Australia – SiteMinder, the world’s leading open hotel commerce platform, has today announced it will acquire industry acclaimed hotel guest engagement suite GuestJoy, a cloud-based app that allows hoteliers to automate personalised, direct, contactless guest communications before, during and after their stay.

Communication 52

Communication Book Reservations Property Management 52

eZee Absolute

NOVEMBER 29, 2022

Booking experience. Guest and booking management. Communication. Word to the wise: When you’re aiming to become a super host, discoverability shouldn’t only be focused on acquiring bookings. Whatever you claim or preach on your online profiles and listings, make sure the same resonates in your property.

Book 52

Book Communication Property Management Blog 52

eZee Absolute

AUGUST 29, 2023

From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest. One such software your property needs is a cloud-based Property Management System (PMS). Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91