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Guide to hotel fees and surcharges for hotels

SiteMinder

Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. These include: Resort and amenity fees These fees cover the use and maintenance of on-site facilities like swimming pools, gyms, and spas.

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Hotel robot: Development and uses in the hotel industry

SiteMinder

Dutch airline KLM is using a Facebook messenger chat service to send passengers booking confirmations, notifications, and boarding passes. This process is easily transferable to hoteliers who can maintain an ongoing dialogue with guests from the booking to check-out stages, and everything in between.