InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. This information can help housekeeping staff plan their time more effectively and ensure that all rooms are clean and ready for guests. Digital check-in kiosks. Digital folders. Smart room technology.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

JANUARY 10, 2024

NB: This is an article from Revinate Your hotel reservation team’s expertise extends far beyond just facilitating bookings. Reservation Agents: These are your frontline warriors, managing customer inquiries, booking reservations, monitoring rates across platforms, and providing personalized service to boost customer delight.

Reservations 85

Reservations Housekeeping Communication Article 85

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. You can schedule housekeeping services based on guest arrivals, departures, and special requests. The hospitality industry is ever-changing. This is where hotel improvement ideas come in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

NOVEMBER 21, 2022

Boost Your Bookings and Optimise Rates. A robust booking engine and channel manager are important for capitalising on the opportunity that the public’s voracious need to travel brings. Unfortunately, the trend of booking to cancel is still occurring. Group bookings with online group portals for easier management.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Revenue Hub

OCTOBER 14, 2022

Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience. Major brands remain fixated on providing a consistent, high-quality booking experience across all digital channels, and now independent hoteliers have the tools to do the same. Two-Way Communication.

Book 80

Book Housekeeping Communication Information 80

InnQuest

AUGUST 15, 2023

The hospitality industry is experiencing a constant surge in online hotel bookings in today’s fast-paced and interconnected world. As booking platforms and OTAs grow, the need for a channel management system has become important for hotel owners and managers now more than ever.

Reservations 130

Reservations Book Property Management Pricing 130

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. Ease of Access: In current times, customers expect a highly streamlined experience all throughout – pre-booking, during and post-booking.

Property Management 130

Property Management Catering Housekeeping Accounting 130

Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. Provide comprehensive training on customer service, communication skills, and problem resolution.

Communication 94

Communication Customer Service Housekeeping Article 94

InnQuest

JANUARY 26, 2023

Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc. A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc.

Reservations 136

Reservations Housekeeping Property Management Book 136

eZee Absolute

NOVEMBER 19, 2023

Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Online deals are booked by genuine guests and major transactions are paid in advance. Housekeeping issues Challenge Cleanliness is a basic requirement of every guest.

Housekeeping 98

Housekeeping Travel and Tourism Book Marketing 98

Revenue Hub

MAY 26, 2023

Communication Your guests want to be informed and heard, and they want their preferences to be considered. Maintain a good communication skill so you are able to listen to their needs, answer their questions and value their feedback. What are the 3 Important Components of Guest Experience?

Housekeeping 86

Housekeeping Reservations Communication Article 86

InnQuest

SEPTEMBER 21, 2022

For frequent travellers, such as those regularly travelling for business, a dependable hotel or motel that meets their needs consistently is likely to get repeat bookings from them. This form of free advertising is a sure way to drive up bookings. Effective Communication. How to Exceed Guest Expectations. Cleanliness.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

OCTOBER 11, 2022

Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. An open plan back-office space could be beneficial as it allows easy communication between departments. Housekeeping department. Checking guests in.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Revenue Hub

SEPTEMBER 4, 2023

NB: This is an article from Optii Solutions In my experience, I’ve seen that collaboration between revenue and housekeeping managers can transform a hotel’s profitability. For example, if the Cost per Occupied Room (CPOR) is low due to housekeeping efficiencies, this translates to higher margins on each room.

Housekeeping 81

Housekeeping Maintenance Pricing Information 81

InnQuest

OCTOBER 31, 2022

A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Book a demonstration of our award-winning hotel management software here.

Property Management 221

Property Management Communication Book Information 221

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

STAAH

FEBRUARY 13, 2023

ChatGPT reportedly has incredibly human-like communication skills and is even able to write stories, and social media posts, write code, etc. In fact, if you have been keeping up with news ChatGPT by OpenAI has even led tech giant Google which thrives on AI to supposedly issue a code red to its staff.

Guest Retention 81

Guest Retention Housekeeping Book Information 81

Hotel Business

NOVEMBER 15, 2022

A browser-based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups, Maestro’s seamless communication with the ALICE platform provides a host of operational benefits for hoteliers, the company reports. “We

Housekeeping 52

Housekeeping Reservations Information Communication 52

SiteMinder

OCTOBER 11, 2022

Duties include greeting guests, making bookings, taking phone requests and managing complaints. This involves constant analysis of the market as well as negotiating with third party booking platforms. This role oversees all systems used to manage bookings, schedule maintenance and facilitate communications. IT manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

AUGUST 29, 2023

Whether it’s the front desk staff, housekeeping, or the management team, ensuring they are compensated fairly is vital for maintaining service quality and guest satisfaction. Housekeeping Supplies Beyond hotel room costs, which cover the basic amenities in each room, there are recurring expenses related to housekeeping supplies.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Hotel Owner

JUNE 19, 2023

Cleaning and housekeeping will also need to be outsourced for the duration of the operation to meet the required quality standards, with weekly turnovers for stays over seven days. Manage expectations Maintain open and transparent communication with students residing in the accommodation.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Revenue Hub

NOVEMBER 23, 2022

Chatbots also have the ability to communicate in multiple languages, which can be a huge bonus for properties that consistently book international guests. This is a major development for the industry as many current casino set-ups do not allow loyalty members to book these special offers or comps on their own.

Reservations 89

Reservations Book Training Housekeeping 89

SiteMinder

DECEMBER 20, 2023

No matter which definition you use, the ultimate goal of all hotel businesses is the same: to attract more guests, fill more rooms, and maximise the value of every booking. For example, increasing web traffic by 50% and direct bookings by 15%) When do you want all this to happen? Where do you want to be? Within the next 12 months?

Book 59

Book Housekeeping Pricing Communication 59

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 84

Property Management Front Desk Operations Pricing Reservations 84

Revenue Hub

OCTOBER 25, 2023

Hotels using advanced revenue management technology can quickly adjust rates hundreds or even thousands of times each day based on more frequent trends and booking behavior updates. When hotels operate at capacity, it’s crucial for the front desk, housekeepers, maintenance workers, IT, marketing, and more to be in complete alignment.

Book 86

Book Housekeeping Maintenance Information 86

Metasphere

AUGUST 27, 2022

Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process. These bots communicate using a clear set of rules. and require further prompting from the user to continue by selecting the ‘yes’ button.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

AUGUST 12, 2022

You’ll need to be great at multi-tasking, working under pressure, be an excellent communicator , a stickler for the finer details and a first-rate problem solver. They’ll oversee business maintenance, deal with contractors, housekeeping and resolve any property-related customer complaints. What are the types of hotel management?

Communication 52

Communication Housekeeping Customer Service Training 52

Revenue Hub

JANUARY 11, 2024

For example, consider this recent hotel review: “… we were disappointed by the lack of clarity of the reception that at first had allowed us to keep the room until 16 x then change everything saying that it was booked.” In turn, this visibility drives bookings which drives revenue. Then, they didn’t.

Book 83

Book Communication Article Download 83

SiteMinder

FEBRUARY 28, 2023

A secure booking and payment process was a top 3 consideration for 55% when making a booking 62% have higher expectations when it comes to the standard of human-delivered accommodation services? So what can your hotel do right now and in the future to maximise bookings? Want insights delivered straight to your inbox?

Travel and Tourism 105

Travel and Tourism Book Marketing Communication 105

Revenue Hub

APRIL 25, 2023

NB: This is an article from Medallia However, not all properties are successfully achieving an uplift in bookings amidst these events, sparking a need for hotels to make a difference and take actions that will appeal to and win over this key segment of travelers.

Housekeeping 62

Housekeeping Book Events Article 62

Revenue Hub

MAY 29, 2024

And when we talk about talent, we’re talking about everything from the property level, in terms of maintenance, and housekeeping and all the way up to management level. So there’s simply just not the talent.

Training 87

Training Housekeeping Maintenance Communication 87

Revenue Hub

OCTOBER 13, 2022

because, with the right answers, you’ll find that repeat bookings come in smoother and more commonly. Communication is key throughout your guest’s stay, but it can be equally important before they arrive for their stay. Keep Communication Clear and Open. Begin the Guest Experience Before They Arrive. Provide Good, Free WiFi.

Communication 83

Communication Housekeeping Article Book 83

SiteMinder

OCTOBER 11, 2022

Hotel management software is technology that allows hotel operators and owners to streamline their administrative tasks while also increasing their bookings in both the short and long-term. Management software that is integrated with a website builder allows you to accept direct online bookings and develop a user-friendly website.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

SiteMinder

JANUARY 8, 2024

Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. The most important skill in hotel management is communication. Extras are an added expenditure that guests will only realise they want during the booking process.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. In-stay: guest’s arrival through to departure where expectations meet reality.

Book 75

Book Communication Housekeeping Article 75

SiteMinder

JULY 24, 2023

A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. This form is a key point of interaction between the hotel and the guest, and its design and functionality can significantly impact the guest’s booking experience.

Reservations 52

Reservations Book Information Guest Satisfaction 52

Revenue Hub

MARCH 15, 2023

If the guest has booked a stay before, they will already know what to expect. How you communicate your brand online and your presence on social media and OTAs can significantly impact guest expectations. Optional housekeeping. According to a Best Western survey, over 70% of customers prefer skipping daily housekeeping.

Housekeeping 74

Housekeeping Guest Satisfaction Communication Article 74